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Old 03-11-2020, 12:14 PM   #101
TheOnlyHuman
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Join Date: Jun 2018
Posts: 25
Re: BetOnline.ag Poker: Live Updates

"All agents are currently assisting others. Your estimated wait time is 18 minutes and 24 seconds. Thank you for your patience."

Went from getting error code 522/525 for the past 10 minutes to the software being officially down for maintenance...Are they generally pretty good about handling refunds automatically or not?
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Old 03-11-2020, 12:19 PM   #102
BumbleBTuna
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Join Date: Sep 2019
Posts: 41
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by TheOnlyHuman View Post
"All agents are currently assisting others. Your estimated wait time is 18 minutes and 24 seconds. Thank you for your patience."

Went from getting error code 522/525 for the past 10 minutes to the software being officially down for maintenance...Are they generally pretty good about handling refunds automatically or not?
Good luck, customer service is AIDs.
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Old 03-11-2020, 01:00 PM   #103
BetOnline Mike
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Posts: 544
Re: BetOnline.ag Poker: Live Updates

As you may have noticed our poker room has been experiencing intermittent downtime since Tuesday night.

Our IT team is aware of the situation and is working diligently to remedy the issue.

We apologise for any inconvenience caused and thank you for your patience

Kind regards
Mike
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Old 03-11-2020, 01:07 PM   #104
ParkLeeSoo
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Join Date: Mar 2020
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Re: BetOnline.ag Poker: Live Updates

Mike, when will we receive refunds for the buy ins of the tournaments during the outage and technical problems?
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Old 03-12-2020, 12:31 PM   #105
ParkLeeSoo
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Re: BetOnline.ag Poker: Live Updates

Got all of my buy ins from the tournaments (including two that had already busted) refunded. Fair play Bet Online.
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Old 03-13-2020, 01:34 PM   #106
BumbleBTuna
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Join Date: Sep 2019
Posts: 41
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by BetOnline Mike View Post
As you may have noticed our poker room has been experiencing intermittent downtime since Tuesday night.

Our IT team is aware of the situation and is working diligently to remedy the issue.

We apologise for any inconvenience caused and thank you for your patience

Kind regards
Mike
When is the tournament rank versus remaining players issue going to be resolved? Seems like an easy fix, has your boss walked into a meeting about this yet?
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Old 03-18-2020, 06:50 AM   #107
Thegrinderr
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Join Date: Nov 2019
Posts: 195
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by ParkLeeSoo View Post
Got all of my buy ins from the tournaments (including two that had already busted) refunded. Fair play Bet Online.
I havenít gotten a dime. I was at a final table and was in 6 other tournaments. Live support denies the site even crash. I donít get it
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Old 03-18-2020, 08:15 AM   #108
Thegrinderr
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Join Date: Nov 2019
Posts: 195
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by BumbleBTuna View Post
Good luck, customer service is AIDs.
AIDS is an understatement. I’ve played online poker for 15+ years on soooo many sites. And without question the live support on betonline is the worst I’ve ever delt with. My 10 year old niece could do a better job and would be more competent with helping out people. At times it feels like live support is trolling it’s so bad.
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Old 03-29-2020, 07:18 PM   #109
BetOnline Mike
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Join Date: Mar 2019
Posts: 544
Re: BetOnline.ag Poker: Live Updates

It is normal pays everybody and the players in the tournament are aware of the visual error.



Place Prize
1 $32,109.63
2 $22,514.94
3 $15,818.88
4 $11,100.18
5 $7,774.62
6 $5,460.21
7 $3,797.43
8 $2,651.46
9 $1,865.01
10 to 11 $1,303.26
12 to 13 $1,303.26
14 to 15 $966.21
16 to 17 $966.21
18 to 20 $786.45
21 to 23 $786.45
24 to 26 $786.45
27 to 31 $651.63
32 to 35 $651.63
36 to 39 $651.63
40 to 44 $629.16
45 to 46 $539.28
47 to 53 $539.28
54 to 55 $539.28
56 to 62 $539.28
63 to 63 $539.28
64 to 71 $539.28
72 to 80 $471.87
81 to 89 $471.87
90 to 98 $471.87
99 to 107 $471.87
108 to 115 $381.99
116 to 125 $381.99
126 to 134 $381.99
135 to 138 $381.99
139 to 152 $381.99
153 to 170 $314.58
171 to 179 $314.58
180 to 188 $314.58
189 to 206 $314.58
207 to 224 $247.17
225 to 233 $247.17
234 to 241 $247.17
242 to 260 $247.17
261 to 269 $224.70
270 to 278 $202.23
279 to 296 $202.23
297 to 332 $202.23
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Old 04-07-2020, 02:33 AM   #110
MCAChiTown
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Location: They All Float Down Here
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Re: BetOnline.ag Poker: Live Updates

Anybody else just get disconnected or just me?

Network error
HTTP status code: 521
System error code: 0
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Old 04-07-2020, 02:34 AM   #111
Sighsalot
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Re: BetOnline.ag Poker: Live Updates

Disconnected at ft. Damn it
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Old 04-07-2020, 02:35 AM   #112
Sighsalot
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by MCAChiTown View Post
Anybody else just get disconnected or just me?

Network error
HTTP status code: 521
Same error code
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Old 04-07-2020, 02:35 AM   #113
senorbb
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Re: BetOnline.ag Poker: Live Updates

got the same error just now
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Old 04-07-2020, 02:36 AM   #114
Sighsalot
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Re: BetOnline.ag Poker: Live Updates

I'm new to the site, what do they do in case of a disnlconnection with 6 left at ft? Chip chop?
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Old 04-07-2020, 02:37 AM   #115
Sighsalot
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Re: BetOnline.ag Poker: Live Updates

Back in
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Old 04-07-2020, 02:37 AM   #116
Raddad101213
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by Sighsalot View Post
I'm new to the site, what do they do in case of a disnlconnection with 6 left at ft? Chip chop?
I think we are at the same final table.... and yes i lost connection too
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Old 04-07-2020, 02:38 AM   #117
MCAChiTown
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Re: BetOnline.ag Poker: Live Updates

BetOnline Poker Rules

Quote:
In the event of a Server Crash.

Users are required to email our customer support team – poker@BetOnline.ag and is responsible to provide the necessary information. Information such as; Player account number, tournament name, SnG name and number, buy in amount and timeframe. The relevant team to review tournaments and hands played, review prior and during a server crash will be conducted to determine whether or not a refund will be issued. Only eligible claims will be refunded. Valid claims will be refunded in form of cash for all rebuys and add on and tournament ticket will be issued for buy in.
Quote:
Tournament Cancellation

In the unlikely event that a tournament should be cancelled, our main priority is to compensate players in the fairest and most equitable way possible. Depending on the state that the tournament was cancelled and the timing of the cancellation, one of the following methods, based on our sole discretion, will be applied.

There are 3 refund policies based on when the TOURNAMENT is cancelled:

1. Tournament is cancelled before start

1. All players get back their contributions and fee paid at registration, the means being returned in the form they have been paid (cash for cash, TM for TM, ticket for ticket, CP for CP).
2. In GTD-tournaments, the amount of guaranteed prize is returned to the House.
3. In Knockout tournaments, knockout fee is returned to players.
4. In Windfalls, jackpot fee is returned to players.

2. Tournament is cancelled after start (No Players have received prizes yet)

1. The House takes the fee paid by eliminated players.
2. The remaining players get back their fees.
3. The remaining and eliminated players contributions are allocated as follows:
-50% of contributions are divided equally among the remaining players
-50% of contributions are divided among the remaining players proportionally to their amount of chips left at the beginning of the hand in which the tournament is cancelled.
4. In Satellite tournaments, the remaining players get their fees back, and the contributions are divided as mentioned above. Tickets are not awarded.
5. In GTD-tournaments, the guaranteed prize amount is returned to the House, contributions are allocated among players as mentioned above.
6. In Knockout tournaments, remaining players get back the knockout fee paid by them at registration.
7. In Time-limited tournaments with “Tickets for surviving” Payout table:
-The House takes the fee paid by eliminated players.
-The remaining players get back their fees.
-The remaining players get back their contributions.
8. In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.

3. Tournament is cancelled after start (Players have received prizes)

1. The House takes the fee paid by eliminated players.
2. The remaining players get back their fees.
3. The remaining players are awarded equally with the last unpaid prize and if there are still remaining funds in the prize pool, the players will receive funds proportional to the amount of chips left at the beginning of the hand in which the tournament is cancelled.
Example: if the tournament paid out 50 players, however there are only 42 players left, each player receives an equal portion that place 42 would have paid out.
4. In GTD-tournaments, the minimum prizes are paid from player contributions (just like in non GTD-tournaments, see points 3).
5. If the amount of player contributions is not enough to pay minimum prizes (see point 3), the House provides the insufficient amount from guaranteed prize pool. The remaining funds from the guaranteed prizepool is returned to the House.
6. In Knockout tournaments, remaining players get back the knockout fee paid by them at registration and contributions will be distributed (see point 3).
7. In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.

4. Individual Disconnection:

When an individual player experiences a disconnection (as a result of the poker room experiencing technical issues) which results in them being knocked out of a tournament/SNG, the player will be refunded a ticket to that tournament/SNG, which may be used whenever the player wishes to do so. However if the player placed in the tournament and received a prize, they will NOT receive a refund. If the player was eliminated prior to the disconnection, they will not receive a refund.

5. Paused Tournaments

If a tournament needs to be paused, either due to maintenance or technical issues, a message will be sent to all players in the tournament informing them that the tournament will be paused and when the tournament will start up again. 15 minutes prior to the tournament resuming, in client messages will be sent out every 5 minutes informing players when the tournament will resume play.

In the unlikely case that the time provided to players prior to the tournament being paused has passed and players still can’t login, in client messages will be sent out informing players of the new starting time of the tournament. If the player was not successful in completing the tournament, they will need to contact customer support in order to receive the refund in the form of a ticket to the same tournament. However if the player placed in the tournament and received a prize, they will NOT receive a refund.

Last edited by MCAChiTown; 04-07-2020 at 02:58 AM.
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Old 04-07-2020, 05:19 AM   #118
BetOnline Mike
BetOnline Rep
 
Join Date: Mar 2019
Posts: 544
Re: BetOnline.ag Poker: Live Updates

Hi guys,

If anybody has any issues with getting fees back, please send me a private message explaining the situation.


Kind regards

Mike
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Old 04-10-2020, 10:04 PM   #119
plomaster
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Join Date: May 2018
Posts: 33
Re: BetOnline.ag Poker: Live Updates

hey Mike , Could you tell us why a numerous of players are restricted ?
2 cash tables ? what does it mean ?
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Old 04-13-2020, 01:56 PM   #120
BetOnline Mike
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Join Date: Mar 2019
Posts: 544
Re: BetOnline.ag Poker: Live Updates

PLO Boost

New Boost Tables activated today.

PLO Fast Fold $10
PLO Fast Fold $25
PLO Fast Fold $50
PLO Fast Fold $100

All boost tables have the run it twice features enabled.
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Old 04-16-2020, 04:04 PM   #121
BetOnline Mike
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Join Date: Mar 2019
Posts: 544
Re: BetOnline.ag Poker: Live Updates

$10,000 Charity Tournament
$9+$2 All fees are donated to charity

7Pm ET

Joey Chestnut
Matt Stonie
Miki Sudo
Michelle Lesco

Each of the stars from the Major League Eating organisation will have a $100 bounty on their heads.



We are also Live streaming the quarantine challenge tomorrow and you are all able to get the odds over at the sports book.


https://promotions.betonline.ag/quar...oker-challenge
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Old 04-16-2020, 06:55 PM   #122
WereWolfen
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Join Date: Mar 2020
Posts: 55
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by BetOnline Mike View Post
$10,000 Charity Tournament
$9+$2 All fees are donated to charity

7Pm ET

Joey Chestnut
Matt Stonie
Miki Sudo
Michelle Lesco

Each of the stars from the Major League Eating organisation will have a $100 bounty on their heads.



We are also Live streaming the quarantine challenge tomorrow and you are all able to get the odds over at the sports book.


https://promotions.betonline.ag/quar...oker-challenge

Are you live streaming the tournament? Or are you live streaming them eating stuff starting tomorrow?
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Old 04-19-2020, 04:07 PM   #123
georgian91
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Join Date: Jul 2012
Posts: 42
Re: BetOnline.ag Poker: Live Updates

Network down? I get error: 12007
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Old 04-19-2020, 11:52 PM   #124
Turntup74
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Re: BetOnline.ag Poker: Live Updates

Is there a place with the odds of different multipliers for the new 'one in a million' windfall?
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Old 04-20-2020, 09:06 AM   #125
BetOnline Mike
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Join Date: Mar 2019
Posts: 544
Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by Turntup74 View Post
Is there a place with the odds of different multipliers for the new 'one in a million' windfall?
Hi Turntup74,

This will go up later today here
https://www.betonline.ag/poker


Kind Regards

Mike
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