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Old 06-13-2019, 02:48 AM   #1
BetOnline Mike
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BetOnline.ag Poker: Live Updates

Please find live updates and information on this thread.

MAINTENANCE WINDOW
On Thursday, June 13th we will deliver the update on Chico production server.
The delivery will start at 10:00 UTC (6:00am ET) and last for about 1 hour.

TOURNAMENTS CANCELLED
Starting at 4:30am UTC – 11:30am UTC (00:30am ET – 07:30am ET).

Regards
Mike
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Old 06-13-2019, 07:50 AM   #2
Trompe_Le_Monde
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Is the software loading extremely slow for anyone else since the new update?

I tried opening the PC app after the maintenance was done this morning and noticed it loads very slow. Every action is taking 5-10seconds to register.

I tried reinstalling the program but that didn't fix it.

Is anyone else experiencing similar issues?
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Old 06-13-2019, 11:23 AM   #3
BetOnline Mike
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Re: Is the software loading extremely slow for anyone else since the new update?

Quote:
Originally Posted by Trompe_Le_Monde View Post
I tried opening the PC app after the maintenance was done this morning and noticed it loads very slow. Every action is taking 5-10seconds to register.

I tried reinstalling the program but that didn't fix it.

Is anyone else experiencing similar issues?
Hi Trompe_Le_Monde
I am sorry to hear of this issue, please contact live support and they will be able to help and guide you through some of the possible issues that you may be having.

Kind Regards
Mike

Last edited by BetOnline Mike; 06-13-2019 at 11:39 AM.
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Old 06-13-2019, 02:24 PM   #4
fsp23
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Re: BetOnline.ag Poker: Live Updates

Can you please update whats going on with the poker client, as well as the actual website? Both are down with no explanation.
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Old 06-13-2019, 02:32 PM   #5
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by fsp23 View Post
Can you please update whats going on with the poker client, as well as the actual website? Both are down with no explanation.

Hi fsp23 and all players,

We are experiencing some connection issues at the moment. We are trying to resolve these as soon as possible. All running tournaments will be paused now.
I will post an update as soon as get an ETA from our technical team as to when the services will be restored.
Apologies for the interruption.

Kind Regards
Mike
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Old 06-13-2019, 03:00 PM   #6
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

All tournaments will be cancelled in 10 minutes if the service has not been restored.
After cancellation we will be issuing refunds to all affected players depending on the state of the tournament.

Apologies for the inconvenience

Regards
Mike
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Old 06-13-2019, 03:00 PM   #7
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

All tournaments will be cancelled in 10 minutes if the service has not been restored.
After cancellation we will be issuing refunds to all affected players depending on the state of the tournament.

Apologies for the inconvenience

Regards
Mike
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Old 06-13-2019, 08:41 PM   #8
Chazley
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Re: Is the software loading extremely slow for anyone else since the new update?

Same issue except mine was worse. I couldn't even click any buttons. Blinded out of a tournament without taking a single action on the tables and restarting pc/restarting game client/re-install client did not help.
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Old 06-20-2019, 11:48 AM   #9
BetOnline Mike
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Re: Is the software loading extremely slow for anyone else since the new update?

Quote:
Originally Posted by Chazley View Post
Same issue except mine was worse. I couldn't even click any buttons. Blinded out of a tournament without taking a single action on the tables and restarting pc/restarting game client/re-install client did not help.
Hi chazley how are you today?

Could you please provide us with your log files and operating system details.

You can send privately if you wish.

Kind Regards
Mike
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Old 07-01-2019, 11:15 AM   #10
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

Hi All

Scheduled Maintenance will take place on the 2nd July at 06:00 ET with an estimated 40 – 60 minute duration. As a result of which the following tournaments will be cancelled:

Daily Dozen - $1,500 GTD 00:00

Mini Dozen - $1,000 GTD 00:30

Daily Dozen - $1,000 GTD 01:00

Mini Dozen - $1,000 GTD 01:30

$500 GTD 02:00

$1,000 GTD 02:30

$10 NLHE 03:00

$100 GTD 03:30

$50 GTD 04:00

$100 GTD 04:30

$100 GTD 05:00

$20 NLHE 05:30

$250 GTD 06:00

$500 GTD
06:30


Kind Regards
Mike
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Old 07-21-2019, 08:04 PM   #11
fsp23
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Re: BetOnline.ag Poker: Live Updates

Just tried logging in to play the insanity tourney i have 10 entries registered for, and will not connect..... whats up?
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Old 07-21-2019, 08:05 PM   #12
fsp23
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Re: BetOnline.ag Poker: Live Updates

System code 12002
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Old 07-21-2019, 08:07 PM   #13
Cyan54839
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Re: BetOnline.ag Poker: Live Updates

I can't connect for the 10k insanity tourney either.
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Old 07-21-2019, 08:08 PM   #14
Unknow3n
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Re: BetOnline.ag Poker: Live Updates

I'm also having trouble logging into betonline in general to try and play the dollar insanity, any idea what's up?
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Old 07-21-2019, 08:22 PM   #15
JSkelts
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Re: BetOnline.ag Poker: Live Updates

Stuck "reseating" in the 109r - any updates?
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Old 07-21-2019, 09:09 PM   #16
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

Hi guys are things better now?

Mike
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Old 07-21-2019, 09:11 PM   #17
fsp23
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by BetOnline Mike View Post
Hi guys are things better now?

Mike
I havent seen a hand in 20 minutes, all tables frozen
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Old 07-21-2019, 09:11 PM   #18
ejames209
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Re: BetOnline.ag Poker: Live Updates

Mike the dollar insanity tournament has been frozen for 20 mins Im not getting anything
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Old 07-21-2019, 09:12 PM   #19
Derp!
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Re: BetOnline.ag Poker: Live Updates

blinds increasing, playing one hand every 5 minutes. CANCEL AND REFUND!
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Old 07-21-2019, 09:13 PM   #20
BetOnline Mike
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Re: BetOnline.ag Poker: Live Updates

Okay I will try and get hold of somebody and hopefully get you guys some information

Kind Regards
Mike
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Old 07-21-2019, 09:14 PM   #21
ejames209
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by Derp! View Post
blinds increasing, playing one hand every 5 minutes. CANCEL AND REFUND!
^^^ really not an acceptable tourney experience. got 10K people on the site and nothing
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Old 07-21-2019, 09:15 PM   #22
Derp!
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Re: BetOnline.ag Poker: Live Updates

Thanks Mike
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Old 07-21-2019, 09:18 PM   #23
MCAChiTown
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Re: BetOnline.ag Poker: Live Updates

Did the Dollar Insanity related increase in traffic overload the servers? Cash games were moving so slow just now I don't want to even attempt to play anything at the moment. It was taking at least a minute just to push chips to the winning player.
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Old 07-21-2019, 09:20 PM   #24
ejames209
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Re: BetOnline.ag Poker: Live Updates

Quote:
Originally Posted by MCAChiTown View Post
Did the Dollar Insanity related increase in traffic overload the servers? Cash games were moving so slow just now I don't want to even attempt to play anything at the moment. It was taking at least a minute just to push chips to the winning player.
thats what I think has happened. Hopefully we can get refunds for our entries. Im glad I put in some decent volume yesterday
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Old 07-21-2019, 09:21 PM   #25
Unknow3n
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Re: BetOnline.ag Poker: Live Updates

Thanks mike! Hope it all gets resolved
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