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View Poll Results: Has any of this happen to you?
yes 12 37.50%
no 5 15.63%
maybe so 15 46.88%
Voters: 32. You may not vote on this poll

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Old 07-21-2019, 08:12 PM   #201
fsp23
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by Dead Cities View Post
Logged in now and not seeing the tourny. Guessing they canceled.
What a ****ing joke. USA poker is **** as usual.
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Old 07-21-2019, 08:14 PM   #202
ShortyDawg
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Re: BetOnline.ag Poker: General Discussions Thread

I'm in the $109 40k guarantee right now and can't login. First time going through this on BOL. Do they issue refunds?
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Old 07-21-2019, 08:38 PM   #203
AintNodaisy
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Re: BetOnline.ag Poker: General Discussions Thread

The $1 Insanity... Is insanely slow.

Edit: I'm having connection issues; as it looks so is everyone else and it's really boggin down every table... Ugh.
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Old 07-21-2019, 08:49 PM   #204
ejames209
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by AintNodaisy View Post
The $1 Insanity... Is insanely slow.

Edit: I'm having connection issues; as it looks so is everyone else and it's really boggin down every table... Ugh.
yeah I have 7 entries left and Im getting like 2 hands every 5 mins
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Old 07-21-2019, 08:50 PM   #205
fsp23
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Re: BetOnline.ag Poker: General Discussions Thread

I could play faster playing 10 tourneys live and running between tables
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Old 07-21-2019, 08:51 PM   #206
ejames209
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by fsp23 View Post
I could play faster playing 10 tourneys live and running between tables
ITT things you could do that would take less time than the Dollar Insanity Tournament
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Old 07-21-2019, 08:51 PM   #207
fsp23
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Re: BetOnline.ag Poker: General Discussions Thread

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ITT things you could do that would take less time than the Dollar Insanity Tournament
Celebrate 2 birthdays
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Old 07-21-2019, 08:54 PM   #208
ejames209
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Re: BetOnline.ag Poker: General Discussions Thread

Get a gf
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Old 07-21-2019, 08:55 PM   #209
AintNodaisy
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Re: BetOnline.ag Poker: General Discussions Thread

I went ahead and just logged out... You're welcome.

And GL-GL!
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Old 07-21-2019, 08:58 PM   #210
a dewd
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Re: BetOnline.ag Poker: General Discussions Thread

Table opens, plays at the rate of 2 hands per blind level. Seems I was all in and lost, didn't allow reentry. Horrible and a complete waste
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Old 07-21-2019, 09:01 PM   #211
ejames209
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Re: BetOnline.ag Poker: General Discussions Thread

the blind levels are going up regardless everyone's gonna have 1bb at final table haha this sucks
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Old 07-21-2019, 09:48 PM   #212
Fossilkid93
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Re: BetOnline.ag Poker: General Discussions Thread

Dang, Sunday is like the only evening during the Summer where you can get a bunch of midstakes PLO going and they completely killed off the games. No more of these goofy tournies that crash the site plz
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Old 07-21-2019, 11:44 PM   #213
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Hi guys,

Unfortunately we were not prepared to have that many players registered in a single tournament. This created an issue with the server performance, so we have had to cancel and refund the players.

We are running a 15k regular freeroll Sunday next week for all the players registered in the dollar insanity.


Kind Regards
Mike
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Old 07-22-2019, 12:30 AM   #214
a dewd
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by BetOnline Mike View Post
Hi guys,

Unfortunately we were not prepared to have that many players registered in a single tournament. This created an issue with the server performance, so we have had to cancel and refund the players.

We are running a 15k regular freeroll Sunday next week for all the players registered in the dollar insanity.


Kind Regards
Mike
15K? As in $15,000?
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Old 07-22-2019, 02:36 AM   #215
Fossilkid93
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Re: BetOnline.ag Poker: General Discussions Thread

I will give the promotions team credit, the $1 insanity tournament was very aptly named.
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Old 07-22-2019, 06:51 AM   #216
PapaPackerPoker
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Re: BetOnline.ag Poker: General Discussions Thread

My name is papapacker on BOL. I was in both the $109 and the $109 rebuy, as well as both Sunday mini mains. When the server overloaded, due to the $1 insanity I was unable to log in for over an hour. When I got back in I was only able to get the $40,000 Sunday $109 second chance to load. Could never get back into my other games because mtt lobbies wouldn't load to save my life. I was so mad as I was in for multiple bullets in each mtt. I contacted live support tonight. And all they could say is sorry there is nothing we can do to compensate or refund any buy ins. They offered a freeroll ticket to next weeks $15,000 freeroll worth $1. ARE YOU KIDDING ME WHAT A NEEDLE. I lost $500+ worth of buy in due to their server issue and I'm told to just eat it. And here is a $1 freeroll ticket. How is this real life. I have played 784 mtts on BOL since Jan 1st. I have generated $5000 in rake between cash games and mtts this year. After being talked to like a dog by live chat and getting no response from e-mail I will be taking my funds off of BOL.
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Old 07-22-2019, 11:15 AM   #217
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by PapaPackerPoker View Post
My name is papapacker on BOL. I was in both the $109 and the $109 rebuy, as well as both Sunday mini mains. When the server overloaded, due to the $1 insanity I was unable to log in for over an hour. When I got back in I was only able to get the $40,000 Sunday $109 second chance to load. Could never get back into my other games because mtt lobbies wouldn't load to save my life. I was so mad as I was in for multiple bullets in each mtt. I contacted live support tonight. And all they could say is sorry there is nothing we can do to compensate or refund any buy ins. They offered a freeroll ticket to next weeks $15,000 freeroll worth $1. ARE YOU KIDDING ME WHAT A NEEDLE. I lost $500+ worth of buy in due to their server issue and I'm told to just eat it. And here is a $1 freeroll ticket. How is this real life. I have played 784 mtts on BOL since Jan 1st. I have generated $5000 in rake between cash games and mtts this year. After being talked to like a dog by live chat and getting no response from e-mail I will be taking my funds off of BOL.

Hi Papapackerpoker,

I am really sorry that you feel that way, I am currently looking into your account, and will hopefully have some good news soon.

I can not send a private message as this is a new account.

Kind Regards
Mike
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Old 07-22-2019, 11:50 AM   #218
IneptandUnruley
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Re: BetOnline.ag Poker: General Discussions Thread

Hi Mike,

Is the following phone number from BetOnline (702.273.3614, Las Vegas)?
I usually receive 2 calls a week from this number.
Searched the number and it refers to BetOnline but can't confirm.
What's the purpose of the call, do I need to answer it?
Is there a setting from my account where I can say do not call?

Thanks
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Old 07-22-2019, 01:07 PM   #219
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by PapaPackerPoker View Post
My name is papapacker on BOL. I was in both the $109 and the $109 rebuy, as well as both Sunday mini mains. When the server overloaded, due to the $1 insanity I was unable to log in for over an hour. When I got back in I was only able to get the $40,000 Sunday $109 second chance to load. Could never get back into my other games because mtt lobbies wouldn't load to save my life. I was so mad as I was in for multiple bullets in each mtt. I contacted live support tonight. And all they could say is sorry there is nothing we can do to compensate or refund any buy ins. They offered a freeroll ticket to next weeks $15,000 freeroll worth $1. ARE YOU KIDDING ME WHAT A NEEDLE. I lost $500+ worth of buy in due to their server issue and I'm told to just eat it. And here is a $1 freeroll ticket. How is this real life. I have played 784 mtts on BOL since Jan 1st. I have generated $5000 in rake between cash games and mtts this year. After being talked to like a dog by live chat and getting no response from e-mail I will be taking my funds off of BOL.


You will receive an email shortly.
Kind Regards
Mike
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Old 07-22-2019, 04:30 PM   #220
PapaPackerPoker
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Re: BetOnline.ag Poker: General Discussions Thread

Mike thank you for getting my Sunday buy ins all refunded in full. I am very impressed how well and fast you took care of me. For a minute there I thought BOL was going to do what so many other sites have done in the past and just screw me. BOL I will rank you #1 for customer support because you did what is right. As far as live support they could use some training in the poker department. Once again thank you for refunding the buy ins and I will continue to play BOL daily. Mike your awesome.
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Old 07-23-2019, 12:58 AM   #221
FutureInsights
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by PapaPackerPoker View Post
Mike thank you for getting my Sunday buy ins all refunded in full. I am very impressed how well and fast you took care of me. For a minute there I thought BOL was going to do what so many other sites have done in the past and just screw me. BOL I will rank you #1 for customer support because you did what is right. As far as live support they could use some training in the poker department. Once again thank you for refunding the buy ins and I will continue to play BOL daily. Mike your awesome.
Yes, but what about the other folks?
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Old 07-23-2019, 03:26 AM   #222
MCAChiTown
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by FutureInsights View Post
Yes, but what about the other folks?
Have many other players not been refunded yet? Usually we'd see a ton of posts if that was the case. I know there's always pages of complaints for the other network threads when people are missing money after tournaments get cancelled or cash game funds get frozen at the tables. Luckily I don't believe I've ever had funds missing go missing on this network. I also believe they've been pretty good about getting people refunds for network related issues in the past few years. Not to mention their software has been significantly more stable than the other options players from the USA can play at.
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Old 07-23-2019, 10:56 AM   #223
Catcasper86
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Re: BetOnline.ag Poker: General Discussions Thread

I am still waiting on refunds but have just sent a message to Mike and will update when possible. Was in most of the tournaments Sunday until problems started happening.
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Old 07-23-2019, 11:13 AM   #224
ShortyDawg
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by ShortyDawg View Post
I'm in the $109 40k guarantee right now and can't login. First time going through this on BOL. Do they issue refunds?
I got refunded in the form of a ticket for the same event this Sunday and cannot unregister from it. Is that normal? I'm not sure if I'll be able to play this Sunday so this isn't ideal.
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Old 07-23-2019, 11:58 AM   #225
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by ShortyDawg View Post
I got refunded in the form of a ticket for the same event this Sunday and cannot unregister from it. Is that normal? I'm not sure if I'll be able to play this Sunday so this isn't ideal.
Hi ShortyDawg,

Speak to live support as they may be able to change it for you.

Kind Regards

Mike
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