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View Poll Results: Has any of this happen to you?
yes 10 37.04%
no 3 11.11%
maybe so 14 51.85%
Voters: 27. You may not vote on this poll

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Old 07-18-2019, 11:39 AM   #176
MrFuss
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by BetOnline Mike View Post
Morning everybody, yes I have been told again that the issue has been fixed.
I really hope this is the case this time.


Kind Regards

Mike
I was able to login as of 9am EST this morning. Thanks for the update
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Old 07-18-2019, 11:45 AM   #177
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by BetOnline Mike View Post
Morning everybody, yes I have been told again that the issue has been fixed.
I really hope this is the case this time.


Kind Regards

Mike
Thanks for the heads up Mike. Your engagement with and attitudes towards the players seems sincere. For what its worth, I really appreciate the job you are doing on the forums.
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Old 07-18-2019, 12:06 PM   #178
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by CRUDEFINDER View Post
Iím not sure but I believe the browser client is there for IPhones and IPads and such....
Oh right. The "mobile" verision. Thanks.
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Old 07-18-2019, 12:47 PM   #179
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by Dead Cities View Post
Thanks for the heads up Mike. Your engagement with and attitudes towards the players seems sincere. For what its worth, I really appreciate the job you are doing on the forums.
Thank you, that means a lot as I and the poker team are really working hard.

Kind Regards
Mike
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Old 07-18-2019, 01:36 PM   #180
tarheels2222
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by BetOnline Mike View Post
Hi tarheels2222,

We are working on changing the schedule and including loads more series with bigger guarantees. I even said this week that we should increase the Sunday main so trust me I am trying to get the best tourneys we can with bigger payouts.

Remember any ideas for fun new tournaments you think may work, or an idea to make things better please let me know, either here or send me a private message.

Kind Regards
Mike
Thanks for the response! I'm excited to hear that you are pushing for increasing certain guarantees.

A lot of the nightly tournaments are good as they are, I would just like to see a few more added. Especially in the $22 - $55 range. The rebuys are cool, but my main preference are the standard re-entries.

I think the late reg time frames are perfect.
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Old 07-18-2019, 03:21 PM   #181
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by BetOnline Mike View Post
Hi guys we are currently working on a clear software list for everybody to see and understand.
Currently pio solver is banned software whilst the client is open, I presume this is the same with flopzilla but I am not 100% on flopzilla.
As soon as I have the updated list I will post It all over the forum.

If none of this software is open when the client opens it will not detect it. So you are free to use the software but not whilst you are on the client.

Kind Regards
Mike
is there an ETA as to when this list will be available? Even though I'm quite sure I'm not in violation, I am a little reluctant to continue playing here until there is definite clarification about what is/isn't allowed
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Old 07-18-2019, 04:27 PM   #182
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by WSPreadHead View Post
is there an ETA as to when this list will be available? Even though I'm quite sure I'm not in violation, I am a little reluctant to continue playing here until there is definite clarification about what is/isn't allowed
Hi WSPreadhead,

Not at the moment I'm afraid but as soon as I am updated, so will the forum.

Kind Regards
Mike
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Old 07-18-2019, 05:15 PM   #183
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Re: BetOnline.ag Poker: General Discussions Thread

Really appreciate your professionalism Mike, and your presence here. Having a place to come and ask questions, make suggestions, get support greatly increases my willingness to do business with your site. Keep up the good work.
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Old 07-18-2019, 07:47 PM   #184
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by Dead Cities View Post
Act like a condescending prck all you want, but Mike could have easily confirmed with the posters in the thread that they were able to log on (simple respect).

Also seems strange that there would be a network issue only affecting "a small handful of players" yet, somehow, every poster in the thread is coincidently in that group.
Quote:
Originally Posted by Dead Cities View Post
Thanks for the heads up Mike. Your engagement with and attitudes towards the players seems sincere. For what its worth, I really appreciate the job you are doing on the forums.
Yeah, I should have been nicer. I assumed you were one of those guys who give **** to site representatives when it isn't deserved, without ever giving credit. Looks like my read was off. Mea culpa. GL
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Old 07-19-2019, 12:47 PM   #185
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Unhappy Please Help

Good Morning, Peeps. I wanted to put this out into the ether and see if anyone has encountered this before or if there's anyone that can help me out. A few weeks ago, BetOnline locked my account and told me to contact customer service. I did, and they said I had showed up on a banned software list, and that I was using what's called Hydra A1 Pokerbot, which I had never heard of in my life. I explained that to them and they agreed to unlock my account and let me know if I showed up on the list again.

Fast forward to Sunday, I'm mid session, and the client closes me out of my tables and says to contact customer service. I've called and emailed numerous times, and all they'll do is tell me that i'm permanently banned. They won't work with me to figure out what was going on and why this is happening.

I'm at a loss because I'm most definitely not cheating. Has this happened to anyone before or can someone put me in contact with a supervisor or something? Any help would be appreciated, because that site is as soft as soft gets.



Thanks!
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Old 07-19-2019, 12:54 PM   #186
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi guys we are currently working on a clear software list for everybody to see and understand.
Currently pio solver is banned software whilst the client is open, I presume this is the same with flopzilla but I am not 100% on flopzilla.
As soon as I have the updated list I will post It all over the forum.

If none of this software is open when the client opens it will not detect it. So you are free to use the software but not whilst you are on the client.

Kind Regards
Mike
I have no PIO solvers or Little GTO on my computer, but I did pull up flopzilla while playing or observing tables.

To be safe, now I just use a computer with only Betonline's and SportsBetting.ag very own HUD.

Confiscation of both my dollars because of running verboten software is just more risk than I can bear to take.
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Old 07-19-2019, 12:59 PM   #187
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Our HUD may also be improving in the near future...........................
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Old 07-19-2019, 07:21 PM   #188
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Re: BetOnline.ag Poker: General Discussions Thread

Hi Mike!

Is Hand2Note allowed as a tracking software?
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Old 07-19-2019, 07:47 PM   #189
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by WSPreadHead View Post
I sent the following email, so hopefully I will get clarification:

"Hello,

I understand SportsBetting has recently sent out emails to customers concerning prohibited software. I am trying to get clarification as to if Flopzilla is considered "prohibited"? If so, I am of the understanding that "prohibited software" cannot be running while using your poker software, is that correct? If I were to still use Flopzilla, but NOT while having your poker software opening, would that be in violation of your terms of service.

I am trying to get verification as I do not want to have my account closed. If you could please reply at your earliest convenience, I would appreciate it."
FYI... just received an emailed response from "Katie", that Flopzilla is NOT allowed (which I kinda figured)
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Old 07-20-2019, 04:33 AM   #190
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by WSPreadHead View Post
FYI... just received an emailed response from "Katie", that Flopzilla is NOT allowed (which I kinda figured)
Figured that as well, because it is a solver.
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Old 07-20-2019, 08:37 AM   #191
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by WSPreadHead View Post
FYI... just received an emailed response from "Katie", that Flopzilla is NOT allowed (which I kinda figured)
okay, so now I'm even more confused... I also just got a response from "Mike" who told me Flopzilla IS permitted for use?? I'm simply not gonna have it running while playing, but clarification would be nice as to who is correct
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Old 07-20-2019, 08:49 AM   #192
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by Battlepoker View Post
Good Morning, Peeps. I wanted to put this out into the ether and see if anyone has encountered this before or if there's anyone that can help me out. A few weeks ago, BetOnline locked my account and told me to contact customer service. I did, and they said I had showed up on a banned software list, and that I was using what's called Hydra A1 Pokerbot, which I had never heard of in my life. I explained that to them and they agreed to unlock my account and let me know if I showed up on the list again.

Fast forward to Sunday, I'm mid session, and the client closes me out of my tables and says to contact customer service. I've called and emailed numerous times, and all they'll do is tell me that i'm permanently banned. They won't work with me to figure out what was going on and why this is happening.

I'm at a loss because I'm most definitely not cheating. Has this happened to anyone before or can someone put me in contact with a supervisor or something? Any help would be appreciated, because that site is as soft as soft gets.

Thanks!
Hey Battlepoker,

What game type and stakes were you playing? What was your nickname on the network?


Quote:
Originally Posted by FutureInsights View Post
Figured that as well, because it is a solver.
Flopzilla is not a solver like Pio is. It's a poker calculator tool to help analyze how different ranges fare on different board runouts. When people talk about solvers they're usually referring to equilibrium solvers like Pio.

Like Pio and other off the table software tools, I don't have a problem with them prohibiting its use while you're at the tables. I think Stars has similar rules for some software. The rules just have to be made clear, which is what I believe they hope to do soon.

Last edited by MCAChiTown; 07-20-2019 at 08:56 AM.
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Old 07-20-2019, 09:42 AM   #193
BetOnline Mike
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Re: Please Help

Quote:
Originally Posted by Battlepoker View Post
Good Morning, Peeps. I wanted to put this out into the ether and see if anyone has encountered this before or if there's anyone that can help me out. A few weeks ago, BetOnline locked my account and told me to contact customer service. I did, and they said I had showed up on a banned software list, and that I was using what's called Hydra A1 Pokerbot, which I had never heard of in my life. I explained that to them and they agreed to unlock my account and let me know if I showed up on the list again.

Fast forward to Sunday, I'm mid session, and the client closes me out of my tables and says to contact customer service. I've called and emailed numerous times, and all they'll do is tell me that i'm permanently banned. They won't work with me to figure out what was going on and why this is happening.

I'm at a loss because I'm most definitely not cheating. Has this happened to anyone before or can someone put me in contact with a supervisor or something? Any help would be appreciated, because that site is as soft as soft gets.



Thanks!
Hi Battlepoker,

I need your account number and email address but I can not send you a private message, and would suggest not posting it on here.
You should check your computer for any possible software, maybe something non poker related, then speak to live chat again.

I will try my best to help with the situation, but the Chico network has a strict policy on this matter.

Kind Regards

Mike
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Old 07-20-2019, 04:08 PM   #194
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Re: BetOnline.ag Poker: General Discussions Thread

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Originally Posted by MCAChiTown View Post
Hey Battlepoker,

What game type and stakes were you playing? What was your nickname on the network?.
Tournaments less than $16.50. Vaxis24. I was absolutely crushing, but I can list every piece of software I use, and none of them are even remotely close to cheating. I often run BOL, ACR, and Ignition at the same time, so I don't know if there's something embedded in one of the other pieces of software that's triggering something. I could see a competitor doing that, but I'm willing to work with Bet Online to figure out what's triggering it.
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Old 07-20-2019, 04:12 PM   #195
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Re: Please Help

Quote:
Originally Posted by BetOnline Mike View Post
Hi Battlepoker,

I need your account number and email address but I can not send you a private message, and would suggest not posting it on here.
You should check your computer for any possible software, maybe something non poker related, then speak to live chat again.

I will try my best to help with the situation, but the Chico network has a strict policy on this matter.

Kind Regards

Mike
Mike, I'm glad that Chico has a strict policy, because I hate wondering if a player is cheating or not, but in this scenario it's working against me. I just want to work with you guys and Chico to see exactly what it is that is triggering me ending up on that list. I am a member of Upswing Poker, I run Bet Online, ACR, and Ignition at the same time usually. I also have Sharkscope's HUD for ACR since ACR's software update won't take PT4 yet. I can't think of anything that would cause me to show up on a list.

Thank you for your assistance in this matter.
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Old 07-21-2019, 05:53 AM   #196
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Re: Please Help

Quote:
Originally Posted by Battlepoker View Post
Mike, I'm glad that Chico has a strict policy, because I hate wondering if a player is cheating or not, but in this scenario it's working against me. I just want to work with you guys and Chico to see exactly what it is that is triggering me ending up on that list. I am a member of Upswing Poker, I run Bet Online, ACR, and Ignition at the same time usually. I also have Sharkscope's HUD for ACR since ACR's software update won't take PT4 yet. I can't think of anything that would cause me to show up on a list.

Thank you for your assistance in this matter.
Do more research on that hud, I have seen it banned before, but that was around 2010 to 2012.
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Old 07-21-2019, 08:04 PM   #197
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Re: BetOnline.ag Poker: General Discussions Thread

Sigh, once again not able to log in. Getting an error message.

Shouldve anticipated a possible server overlord with a $1 10K GTD I guess. Anyone else unable to load the client?
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Old 07-21-2019, 08:06 PM   #198
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Re: BetOnline.ag Poker: General Discussions Thread

Seriously, as soon as the insanity starts, which most of us have 10 entries in, your software wont let us connect. This is complete horse****
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Old 07-21-2019, 08:07 PM   #199
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Re: BetOnline.ag Poker: General Discussions Thread

Three for three on phantom tickets now.

Several dollar insanity tickets, entered, been "opening table" for 7 minutes.

Great stuff.
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Old 07-21-2019, 08:09 PM   #200
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Re: BetOnline.ag Poker: General Discussions Thread

Logged in now and not seeing the tourny. Guessing they canceled.
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