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View Poll Results: Has any of this happen to you?
yes 10 37.04%
no 3 11.11%
maybe so 14 51.85%
Voters: 27. You may not vote on this poll

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Old 07-14-2019, 03:31 AM   #126
mement_mori
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Re: BetOnline.ag Poker: General Discussions Thread

I know they are currently working on a comprehensive list but does anyone have any experience using this program and know if it's okay to use? http://kingshands.com/soft/54/
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Old 07-14-2019, 09:00 PM   #127
musiis
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Re: BetOnline.ag Poker: General Discussions Thread

Hi. Not sure if correct thread but will try.

I got email couple weeks ago about using Piosolver when Tigergaming client running and indeed I had one session where I had pio script solving on the background. I thought that is fine, I won't solve sims while playing anymore.

Today got another email that said the same thing that I have Piosolver running while playing and certainly haven't have it open simultaneously with Tigergaming client. Now account locked with lots of money in it.

Anybody else with same problem?
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Old 07-15-2019, 11:28 AM   #128
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Re: BetOnline.ag Poker: General Discussions Thread

Hello Guys its Riverdinho....

After having a good run that month I decided to withdraw some cash around 3,5k$...and today I got that e-mail

Quote:
Good day,


I hope this email finds you well.

We wanted to contact you regarding your most recent payout. Be advised it has been cancelled due to use of prohibited software.

Please be advised that as long as you do not make use of any BOT, AI, GTO or Seating Script software your account will have no issues with the Chico Network. Software like Hold’em manager is allowed.



Permitted Software

You may not use any tools or software other than the following types of tools and services that are generally acceptable:

(i) Tools and services that provide you with basic game statistics and information that could be useful to beginners, such as an odds calculator.

(ii) Tools and services that provide basic-level advice about the game, such as a single table-based starting hand chart.

(iii) Tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), but you cannot use these tools or utilities to create an autofolder that folds poor starting hands, or that automates advice or actions from any other tool or service.

Prohibited Software

It is strictly prohibited to make use of any software, artificial intelligence or tools, in conjunction with our poker software, in order to gain an unfair advantage over other players. This includes, but is not limited to, the use of “robots” (also referred to as “bots”) and/or non-software based systems such as subscription services or websites. Any actions taken in our poker room must be executed by the player personally, via our poker software, without the assistance of any other software, artificial intelligence or other tools not pertinently specified above in permitted software.

You agree that the poker room can take any steps necessary in order to detect and/or prevent the use of software, artificial intelligence or other tools. We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence or any other tools, as stated.

We hope that you find this information useful. We look forward to hearing from you.

Thank you for your patience and understanding.



Best Regards,



Cooper

Financial Services
Also my account is locked, I belive I do not have to prove to any you that I'm not a BOT etc, can you help me with that Mike even tho I play on Tiger?
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Old 07-15-2019, 11:44 AM   #129
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by spaishoot2k View Post
Hello Guys its Riverdinho....

After having a good run that month I decided to withdraw some cash around 3,5k$...and today I got that e-mail



Also my account is locked, I belive I do not have to prove to any you that I'm not a BOT etc, can you help me with that Mike even tho I play on Tiger?
Hi spaishoot2k,

Can you please send me your account number and email address privately please. Although it may be quicker if you contact customer support.
I think the email is suggesting that you are using prohibited software on the Chico network.
You may have had something open in the background, or were unaware that the software you are using is prohibited.

Try and speak to customer support and I will do my best to try an get an answer for you.

Kind Regards
Mike
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Old 07-15-2019, 11:48 AM   #130
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by musiis View Post
Hi. Not sure if correct thread but will try.

I got email couple weeks ago about using Piosolver when Tigergaming client running and indeed I had one session where I had pio script solving on the background. I thought that is fine, I won't solve sims while playing anymore.

Today got another email that said the same thing that I have Piosolver running while playing and certainly haven't have it open simultaneously with Tigergaming client. Now account locked with lots of money in it.

Anybody else with same problem?
Hi Muslis, please send me your account number and email address privately. speak to live customer support, as they may be able to aid you straight away.

At the moment Piosolver is prohibited software while the client is running.

Kind regards
Mike
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Old 07-15-2019, 07:53 PM   #131
spaishoot2k
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Re: BetOnline.ag Poker: General Discussions Thread

After speaking with live chat it turned out that in fact I had pio solver running along with Chico network client, I already send an email to thier support with explanation, im just curious do they have any right to permanentny ban my account and confiscate my founds because of that?
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Old 07-15-2019, 09:59 PM   #132
The Apex
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Re: BetOnline.ag Poker: General Discussions Thread

Shouldnít allow you to login/play if you have prohibited software running. Itís been some years but I rmbr having pio open and trying to login to stars and getting some sort of pop up warning me. They didnít ban me and prevent me from paying rake that day and subsequent days until I got it resolved through the first level support team.
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Old 07-15-2019, 11:33 PM   #133
spaishoot2k
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Re: BetOnline.ag Poker: General Discussions Thread

Yeah, im just worried because in the email they mentioned
Quote:
We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence or any other tools, as stated.
and I have like 80% of my life time founds there Would be a bit silly to lose it because of pio solver running in the background lol fml
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Old 07-16-2019, 07:36 AM   #134
musiis
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Re: BetOnline.ag Poker: General Discussions Thread

Okay so I have been in contact with customer support and finally received email that said this.

Kindly be advised that a complete review has been done and 3rd Party Software usage was detected on your account. Please remove the softwares and once complete let us know to request for your account to be reactivated.

So I cannot have piosolver on my computer if I play on tigergaming. That just seems so silly to me since it's pretty essential practice tool if you wanna compete on todays games. I haven't have any issues having piosolver on my computer on any other site ever that I have played on.
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Old 07-16-2019, 03:23 PM   #135
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Re: BetOnline.ag Poker: General Discussions Thread

Can we get a blue table felt? Canít be that hard right?
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Old 07-16-2019, 03:45 PM   #136
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Re: BetOnline.ag Poker: General Discussions Thread

I have been told that PT4 is okay, but does anyone know about the Card Catcher or Flopzilla? I'm playing on SportsBetting
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Old 07-16-2019, 04:33 PM   #137
FutureInsights
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by WSPreadHead View Post
I have been told that PT4 is okay, but does anyone know about the Card Catcher or Flopzilla? I'm playing on SportsBetting
I don't play on site: I believe pt4 needs a card catcher, so that would not be a problem, unless it is some other program.

Flopzilla would be the same as pio, so I would not use.
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Old 07-16-2019, 04:53 PM   #138
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Re: BetOnline.ag Poker: General Discussions Thread

I sent the following email, so hopefully I will get clarification:

"Hello,

I understand SportsBetting has recently sent out emails to customers concerning prohibited software. I am trying to get clarification as to if Flopzilla is considered "prohibited"? If so, I am of the understanding that "prohibited software" cannot be running while using your poker software, is that correct? If I were to still use Flopzilla, but NOT while having your poker software opening, would that be in violation of your terms of service.

I am trying to get verification as I do not want to have my account closed. If you could please reply at your earliest convenience, I would appreciate it."
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Old 07-16-2019, 05:04 PM   #139
musiis
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Re: BetOnline.ag Poker: General Discussions Thread

If it is not allowed it's the most retarded thing ever. They are saying you are not allowed to study poker if you play on our site. Apparently that is the case with pio at least.
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Old 07-16-2019, 05:10 PM   #140
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Hi guys we are currently working on a clear software list for everybody to see and understand.
Currently pio solver is banned software whilst the client is open, I presume this is the same with flopzilla but I am not 100% on flopzilla.
As soon as I have the updated list I will post It all over the forum.

If none of this software is open when the client opens it will not detect it. So you are free to use the software but not whilst you are on the client.

Kind Regards
Mike
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Old 07-16-2019, 05:14 PM   #141
WSPreadHead
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi guys we are currently working on a clear software list for everybody to see and understand.
Currently pio solver is banned software whilst the client is open, I presume this is the same with flopzilla but I am not 100% on flopzilla.
As soon as I have the updated list I will post It all over the forum.

If none of this software is open when the client opens it will not detect it. So you are free to use the software but not whilst you are on the client.

Kind Regards
Mike
thank you sir!
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Old 07-16-2019, 05:14 PM   #142
musiis
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Re: BetOnline.ag Poker: General Discussions Thread

I got this in email

"Kindly be advised that a complete review has been done and 3rd Party Software usage was detected on your account. Please remove the softwares and once complete let us know to request for your account to be reactivated. "

Anyway super hesistant to play there because I'm pretty sure I got somehow detected even tho I haven't have pio open with the client. Maybe next time they will ban me and take my money.
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Old 07-16-2019, 05:29 PM   #143
spaishoot2k
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Re: BetOnline.ag Poker: General Discussions Thread

This has to be some kind of an joke....

So basiccly turned out that my account was locked because in fact I used Pio Solver in the background, they locked my account, I explained it, everything was looking standard...

But till this day I didnt got any reply from thier Technical support via email, guy's from Live chat unlocked my account twice already, but after few houers it gets blocked again.

So overall
- I can't really get any replay from thier technical support
- My account get's locked and unlocked every 10h
- Can't withdraw money

all because I run fuc*** pio solver in the background?!
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Old 07-16-2019, 05:34 PM   #144
musiis
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Re: BetOnline.ag Poker: General Discussions Thread

Were you running it or false arert? because if false alert this is ****ed. Totally agree with them that you shouldn't be allowed to run it while client open.
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Old 07-16-2019, 06:30 PM   #145
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by spaishoot2k View Post
This has to be some kind of an joke....

So basiccly turned out that my account was locked because in fact I used Pio Solver in the background, they locked my account, I explained it, everything was looking standard...

But till this day I didnt got any reply from thier Technical support via email, guy's from Live chat unlocked my account twice already, but after few houers it gets blocked again.

So overall
- I can't really get any replay from thier technical support
- My account get's locked and unlocked every 10h
- Can't withdraw money

all because I run fuc*** pio solver in the background?!

Hi Spaishoot2k,

I received the message that you sent yesterday and have sent it off to find out what is going on. However currently on the Chico network you are not allowed to run Pio solver in the background. it needs to be closed.
Some people have also had issues where some files are still open even though Pio solver was closed.

If your account is unlocked you would have no issue withdrawing money.
As soon as I hear something I will send you a private message.

Kind Regards
Mike
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Old 07-16-2019, 06:51 PM   #146
mement_mori
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by mement_mori View Post
I know they are currently working on a comprehensive list but does anyone have any experience using this program and know if it's okay to use? http://kingshands.com/soft/54/
Mike, could you please ask if this program is okay to use?
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Old 07-16-2019, 08:19 PM   #147
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by mement_mori View Post
Mike, could you please ask if this program is okay to use?
Hi moment_mori,

There will be an updated list coming soon with all of the prohibited software.
It looks like holdem manager with a small moding ability. but until the list is released I would suggest not using any software that you are not sure about.

Holdem manager is allowed.

Kind Regards

Mike
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Old 07-17-2019, 05:00 AM   #148
MCAChiTown
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Re: BetOnline.ag Poker: General Discussions Thread

That software seems most similar to TableTamer and StackAndTile to help with multi-tabling as opposed to HoldEm Manager which is a HUD and database program.
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Old 07-17-2019, 01:34 PM   #149
MrFuss
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Re: BetOnline.ag Poker: General Discussions Thread

Client is down.

"Thank you for contacting Betonline Chat - this is Benjamin Osman, how may I assist you?

You at 13:24, Jul 17:
i cannot open the poker client

You at 13:25, Jul 17:
system error code 12007

Benjamin Osman at 13:29, Jul 17:
Looks like the poker app is currently experiencing connection issues, it will be back after maintenance is done."
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Old 07-17-2019, 02:22 PM   #150
BetOnline Mike
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Re: BetOnline.ag Poker: General Discussions Thread

Quote:
Originally Posted by MrFuss View Post
Client is down.

"Thank you for contacting Betonline Chat - this is Benjamin Osman, how may I assist you?

You at 13:24, Jul 17:
i cannot open the poker client

You at 13:25, Jul 17:
system error code 12007

Benjamin Osman at 13:29, Jul 17:
Looks like the poker app is currently experiencing connection issues, it will be back after maintenance is done."

Is this the mobile app? Its just I am using the client fine of my laptop.

Kind Regards

Mike
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