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Old 10-27-2019, 12:12 PM   #151
Sn8wman
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

price of BTC is 9500, yet when you go to deposit it's stuck on 9100 rate all morning
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Old 10-27-2019, 12:44 PM   #152
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Wow, that's terrible. Have you tried contacting live chat to let them know? You would think that's something they would want to rectify pretty quickly seeing as it has probably led to less deposits than usual being made on a big day for sports betting and their Sunday MTTs.
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Old 10-28-2019, 01:55 PM   #153
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi Mike

I have been trying to cashout for over 2 months now from TigerGaming, they have rejected my cashouts about 7 times and current payout request has been there without updates for several days. I have sent documents 3 times already and financial services are not replying or sending any email.

Chat support conviniently say they can't contact the relevant team and they can only see some Vague notes on the payout and my account. After so much waiting and no direct contact I'm starting to assume I'm being scammed by the site.

I have screenshots of the multiple times I have chatted with support and how this is going nowhere. I'm not even being accused of any wrong doing, simply they refuse to payout claiming they are still reviewing.

Can you please help me get the issue resolved?

Thanks
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Old 10-28-2019, 02:51 PM   #154
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Omgrivered View Post
Hi Mike

I have been trying to cashout for over 2 months now from TigerGaming, they have rejected my cashouts about 7 times and current payout request has been there without updates for several days. I have sent documents 3 times already and financial services are not replying or sending any email.

Chat support conviniently say they can't contact the relevant team and they can only see some Vague notes on the payout and my account. After so much waiting and no direct contact I'm starting to assume I'm being scammed by the site.

I have screenshots of the multiple times I have chatted with support and how this is going nowhere. I'm not even being accused of any wrong doing, simply they refuse to payout claiming they are still reviewing.

Can you please help me get the issue resolved?

Thanks
Hi Omgrivered,

I will try my best to help with this and can only apologise for the service you have received. Can you please send me a private message with your account number and email address please?

Kind Regards
Mike
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Old 10-29-2019, 01:36 AM   #155
Omgrivered
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi Omgrivered,

I will try my best to help with this and can only apologise for the service you have received. Can you please send me a private message with your account number and email address please?

Kind Regards
Mike
Thanks Mike, I don't have the hability to PM yet as I just registered to the twoplustwo forums.

today I got an email from financial services rejecting my cashout under MO201910805914 claiming that the documents I sent are still under review. Since this is the first time they send an email over the last 7 payout requests I made I consider this some progress. Hopefully they comeback with another email on the next couple days with an update on my case. I will post here any further updates I get from them, if any.
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Old 10-29-2019, 12:12 PM   #156
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Omgrivered View Post
Thanks Mike, I don't have the hability to PM yet as I just registered to the twoplustwo forums.

today I got an email from financial services rejecting my cashout under MO201910805914 claiming that the documents I sent are still under review. Since this is the first time they send an email over the last 7 payout requests I made I consider this some progress. Hopefully they comeback with another email on the next couple days with an update on my case. I will post here any further updates I get from them, if any.
Okay please keep me updated.

Thanks
Mike
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Old 10-29-2019, 05:38 PM   #157
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Omgrivered View Post
Hi Mike

I have been trying to cashout for over 2 months now from TigerGaming, they have rejected my cashouts about 7 times and current payout request has been there without updates for several days. I have sent documents 3 times already and financial services are not replying or sending any email.

Chat support conviniently say they can't contact the relevant team and they can only see some Vague notes on the payout and my account. After so much waiting and no direct contact I'm starting to assume I'm being scammed by the site.

I have screenshots of the multiple times I have chatted with support and how this is going nowhere. I'm not even being accused of any wrong doing, simply they refuse to payout claiming they are still reviewing.

Can you please help me get the issue resolved?

Thanks
Hi
I have the exact same problem with Tiger Gaming - they wont let me cash out and always find some excuses. Any chance that you can help me as well, Mike? Thank you
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Old 10-29-2019, 10:54 PM   #158
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

So I am trying to take a withdrawal from bol. Declined twice. I call talk to someone they ask me some questions. Now they tell me account is closed and I can't do anything with it. They are telling me I need to send some documents that I don't have. The weird part is I have already taken a withdrawal from bol in the past. Anyone have any suggestions ??
I live with a friend. They are telling me they need my friends license and his utility bill. Have u ever heard anything like this before ? If I dont get the info I can't get my money. It's like stealing. The funny part to all of this my info is not going to match his. It's like there is no way I can get the money.
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Old 10-30-2019, 04:48 AM   #159
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

It's very common for sites to ask for you to provide proof of identification and proof of residence. So yes, I have heard of it. My suggestion would be to provide whatever they ask for and if you can't provide it then explain why and see if there is anything else you could provide which would satisfy their verification rules for receiving a withdrawal.

You could try sending a private message to BetOnline Mike to see if he can help, but I would imagine you would still need to provide the proper documents.
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Old 10-30-2019, 10:19 AM   #160
jungmit
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by MCAChiTown View Post
It's very common for sites to ask for you to provide proof of identification and proof of residence. So yes, I have heard of it. My suggestion would be to provide whatever they ask for and if you can't provide it then explain why and see if there is anything else you could provide which would satisfy their verification rules for receiving a withdrawal.

You could try sending a private message to BetOnline Mike to see if he can help, but I would imagine you would still need to provide the proper documents.
This is the problem. I dont have proof as I live with someone. I am saying they now want me to send my friends license and info. No a chance he is gonna agree to that. He is not involved in gambling in any way.
So basically I can't ever get this money. Weird part is I have taken withdrawals before with no problem
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Old 10-30-2019, 11:59 AM   #161
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

I understand your situation as much as you have described. I suspect this will be a recurring issue for you in the future for as long as you're unable to provide the type of identification and residence verification documents which sites commonly request you to provide to continue receiving withdrawals from them.

It's not uncommon for a site to only start requesting this information after you start making multiple withdrawals.
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Old 10-30-2019, 02:34 PM   #162
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by jungmit View Post
This is the problem. I dont have proof as I live with someone. I am saying they now want me to send my friends license and info. No a chance he is gonna agree to that. He is not involved in gambling in any way.
So basically I can't ever get this money. Weird part is I have taken withdrawals before with no problem
Hi jungmit,

Please send me your account number and email address in a private message,
and I will do my best to help with the situation.

Kind Regards

Mike
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Old 10-30-2019, 04:58 PM   #163
jungmit
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi jungmit,

Please send me your account number and email address in a private message,
and I will do my best to help with the situation.

Kind Regards

Mike
I have sent it thanks
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Old 10-30-2019, 08:45 PM   #164
Fossilkid93
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

I've had dozens of BTC cashouts and usually BOL is extremely fast (rarely takes over 24-48 hours) and when I'm playing poker only, they don't give me problems. However, in the last year, I've had 3 big sportsbook wins and usually within a day or 2 I'll ask for a cashout, and without fail, it will be flagged for some BS reason.

Clearly they're just hoping the player keeps their money on the sportsbook a bit longer in the hopes that they'll tilt it back to BOL or at least be persuaded into giving more action before going. I still give their payouts department a solid grade, but this practice strikes me as predatory and amateurish.
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Old 10-31-2019, 12:16 AM   #165
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by hotcocacola View Post
Deposited via BTC to Tigergaming, wanted to make cashout but support sent me letter, that i am using VPN. And i am not using it.
I sent email to support, wanted to know where and how do they get this wrong info. They just need to say how can i prove that i am not using VPN and i will do it. I have nothing to hide, because i am not using any VPN .

After i answered to them i have waited 14 days for reply.

Today i tried to make second cashout, also denied. Live chat told that i use VPN. Obv, i am not using it. This is pretty messed up, how and why they have so wrong info?

Is here any support, can somebody help me?


Quote:
Originally Posted by madmansam View Post
I had a similar thing happen to me. I requested a cashout last week and it was canceled and I got the same email. I was not using a VPN but am currently traveling long term and assumed a new, different location was the reason for the email. Now I am a bit concerned.

I responded to their email last Friday and have not heard back yet. I also have not tried to cash out again yet either. Please update if you get any more information or if the issue is resolved. I will do the same. Good Luck.
From the unofficial BOL thread, Mike are you able to help?
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Old 10-31-2019, 02:01 AM   #166
Omgrivered
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Okay please keep me updated.

Thanks
Mike
Hi Mike,

I sent you a PM yesterday with my details and I'm also sending daily emails to financial services without recieving a reply from them.

They are aware on Saturday I'll be going on a long trip for 2 or 3 months out of my country and I suspect they will use that as the next excuse to not let me request a cashout and that is why there is no reply from them so far. It's been around 8 rejected cashouts without justification and 2 months to "validate my account" when it literally takes 30 seconds to look at a passport and a bank statement.

Please help me get my money back.

Thanks
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Old 10-31-2019, 06:11 PM   #167
Steamy Kangaroo
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Note the email on your Neteller account you've used to deposit is xxxxxx, and the email on your TigerGaming account is xxxxxxxxx. Please make sure both emails are the same and if you need to update the email on your TigerGaming account.
Is this really necessary? I am using different e-mails for security purposes.
Where to best contact support? Call them? Heard from friends that chat and e-mail support is usually clueless.
First time playing there.
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Old 11-01-2019, 01:13 PM   #168
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Straight up stealing.
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Old 11-01-2019, 05:24 PM   #169
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by madmansam View Post
From the unofficial BOL thread, Mike are you able to help?
Mike, i really need help. I have problems with Tigergaming, they are just slow in support, and find some excuses about VPN and other things. Can you help me out?
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Old 11-02-2019, 06:07 AM   #170
arto13
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hello Mike!

My issue is similar to the case Omgrivered.
I requested a withdrawal 2 days ago, but it was rejected due to the need to confirm my phone number. In addition, my account was blocked, and I canít play poker either. Now I have been waiting 2 days for an answer to my letter and am afraid that this may linger a lot.

Chat support also can not help.

Please, help me.
My issue number [MO201910806689]
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Old 11-05-2019, 01:25 PM   #171
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by arto13 View Post
Hello Mike!

My issue is similar to the case Omgrivered.
I requested a withdrawal 2 days ago, but it was rejected due to the need to confirm my phone number. In addition, my account was blocked, and I canít play poker either. Now I have been waiting 2 days for an answer to my letter and am afraid that this may linger a lot.

Chat support also can not help.

Please, help me.
My issue number [MO201910806689]
Hi arto,

Can you please send me a private message with your email and account number please, and I will do my best to assist you.

Kind Regards

Mike
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Old 11-06-2019, 11:11 AM   #172
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by madmansam View Post
From the unofficial BOL thread, Mike are you able to help?
Quote:
Originally Posted by hotcocacola View Post
Mike, i really need help. I have problems with Tigergaming, they are just slow in support, and find some excuses about VPN and other things. Can you help me out?
After waiting for almost two weeks to hear back from financial services about this issue, I contacted live chat last night and they were able to help me. I requested a cashout late last night and received the btc by early this morning.

@hotcocacola, I recommend you contact live chat and hopefully they can help you too.

As has been my experience for the last 5 years now, BOL always pays out in the end if you haven't done anything wrong.
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Old 11-06-2019, 12:17 PM   #173
arto13
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by madmansam View Post
After waiting for almost two weeks to hear back from financial services about this issue, I contacted live chat last night and they were able to help me. I requested a cashout late last night and received the btc by early this morning.

@hotcocacola, I recommend you contact live chat and hopefully they can help you too.

As has been my experience for the last 5 years now, BOL always pays out in the end if you haven't done anything wrong.
What was the name of lifechat agent?
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Old 11-06-2019, 06:34 PM   #174
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by arto13 View Post
What was the name of lifechat agent?
Don't know, but I don't think it should matter.
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Old 11-07-2019, 10:58 AM   #175
jungmit
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by madmansam View Post
After waiting for almost two weeks to hear back from financial services about this issue, I contacted live chat last night and they were able to help me. I requested a cashout late last night and received the btc by early this morning.

@hotcocacola, I recommend you contact live chat and hopefully they can help you too.

As has been my experience for the last 5 years now, BOL always pays out in the end if you haven't done anything wrong.
I didn't do anything wrong and i am not getting paid out. sent a message to mike with no response
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