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Old 08-25-2020, 04:44 PM   #451
jsdj99eujks92
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

decided to close my account and started a chargeback today. Really turned off at how this was handled. Bye bye Betonline. Thanks for trying to help BOmike, but I keep getting same response from CS and got tired of run around and having to follow up.
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Old 08-26-2020, 04:28 AM   #452
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by jsdj99eujks92 View Post
received this email today after speaking with CS again and getting disconnected on hold twice...

Dear James,



This is Kelly From Player Services, I hope you're doing well.



Please be informed we have reviewed with our processor and the transaction on our end appears failed, please review this with your bank; also, to check if the charge is posted as pending/failed or pre authorize or their end. if is posted successfully please sent us the screenshot of the transaction.



If there is anything else we can assist you with, don't hesitate to contact us.



Best Regards,



Kelly Coleman

Player Services

------

the deposit is still posted as it has been since the 20th as my screenshot clealy shows, so I complied with request an sent it again for the 3rd escalation. Its the one for $198.88



I think if its not resolved by tommorow im just going to start a chargeback and play elsewhere, as betonline doesnt seem interested in resolving this.

not a big deal for them im sure, but I dont see any other options on my part as I just keeping getting the run around and have to waste a lot of time on this
I sent you a private message.

Mike
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Old 08-27-2020, 01:15 AM   #453
Steamy Kangaroo
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Did You remove Neteller as deposit option?
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Old 08-27-2020, 08:26 AM   #454
NINzent
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Yeah they removed Neteller & Skrill
Any chance you will add them again in the future?
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Old 08-27-2020, 08:58 AM   #455
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

I have not heard anything as of yet, but at a total guess, maybe its to do with new uk and EU regulations.
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Old 08-28-2020, 03:12 AM   #456
jsdj99eujks92
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

So I guess that's it..I even sent them my bank statement as requested which shows the charge very clearly, its indisputable I was charge for that "failed" deposit and yet.


CS_BOL
2:31 AM (37 minutes ago)
to me

Hello James,



This is Brandon from Player Services. Hope you are doing well.


We have confirmed with our Processor that deposit attempt for 198.88 was not successful.

You may contact your Financial Institution to get it reversed as didn't hit our end.


Regards,
Brandon
Player Services


Ive printed out and screenshot the "failed" deposit from cashier transaction history showing the transaction wasn't credited so it shouldn't be tough for my bank to match that to the withdrawal from my account, so I expect the process to be relatively easy.

Just as a clarification, I never thought BOL was 'trying to steal my money" I realize $200 is not a lot of money for them. Just the fact that they or their processor screwed up and they refuse to make good on it. So I suppose thats the point of them losing my business.

End

Last edited by jsdj99eujks92; 08-28-2020 at 03:21 AM.
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Old 08-28-2020, 07:01 PM   #457
tiger24
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by jsdj99eujks92 View Post
So I guess that's it..I even sent them my bank statement as requested which shows the charge very clearly, its indisputable I was charge for that "failed" deposit and yet.


CS_BOL
2:31 AM (37 minutes ago)
to me

Hello James,



This is Brandon from Player Services. Hope you are doing well.


We have confirmed with our Processor that deposit attempt for 198.88 was not successful.

You may contact your Financial Institution to get it reversed as didn't hit our end.


Regards,
Brandon
Player Services


Ive printed out and screenshot the "failed" deposit from cashier transaction history showing the transaction wasn't credited so it shouldn't be tough for my bank to match that to the withdrawal from my account, so I expect the process to be relatively easy.

Just as a clarification, I never thought BOL was 'trying to steal my money" I realize $200 is not a lot of money for them. Just the fact that they or their processor screwed up and they refuse to make good on it. So I suppose thats the point of them losing my business.

End
Payment processors have stolen millions from unregulated sites for years. Itís a bad look for BetOnline but I donít think they have any control over it. I really hope your bank allows you to dispute the charge
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Old 08-31-2020, 11:25 AM   #458
Rahm93
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

I have been trying to get my address verified (I have verified it 4 times before) on the Tigergaming skin for the last 5 months. I keep getting ignored and the only emails I recieve instruct me to send the documents to an e-mail that does not exist. I have provided 3 different statements / utility bills, all according to their specification.

I am getting slightly desperate at this point so I figured I will throw it out here:

I will reward the person who can help me get my account verified and/or cash out my balance $1000. At this point I have no other option.

PM me for Skype / Discord-details if you believe you can help. At this point I am simply hoping this is not pure theft from the network or skin.
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Old 09-01-2020, 05:34 AM   #459
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Rahm93 View Post
I have been trying to get my address verified (I have verified it 4 times before) on the Tigergaming skin for the last 5 months. I keep getting ignored and the only emails I recieve instruct me to send the documents to an e-mail that does not exist. I have provided 3 different statements / utility bills, all according to their specification.

I am getting slightly desperate at this point so I figured I will throw it out here:

I will reward the person who can help me get my account verified and/or cash out my balance $1000. At this point I have no other option.

PM me for Skype / Discord-details if you believe you can help. At this point I am simply hoping this is not pure theft from the network or skin.
Check your private messages please Rahm.
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Old 09-02-2020, 03:43 PM   #460
dastinger
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Steamy Kangaroo View Post
Did You remove Neteller as deposit option?
Yeh, I've got Skrill and Neteller removed from my account as deposit and withdrawal options. It's a MAJOR turn off... I was slowly starting to move a lot of my volume to BetOnline and this kills it for me.

I use Skrill to move my online poker money everywhere I play and being forced to use crypto doesn't make any sense.

On top of that, support can't tell me why some of the people I know still have the option available and others, myself included, do not. Give us a good alternative or, at least, an answer about this, please.
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Old 09-02-2020, 10:27 PM   #461
The Sasquatch
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Bankonota_ View Post
On this subject, since there seems to be no update on any increase on TG limits;

If you close your TG poker account, and keep the funds on sports account and withdraw bit by bit, can you play on another skin in the meantime?
Are you not allowed to have poker accounts on multiple skins at the same time? Also frustrated with the TG withdrawals and looking to move to a diff skin. Do I have to withdraw all my $ and close my account before I can play on another skin?
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Old 09-03-2020, 05:54 PM   #462
BumbleBTuna
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Are BTC withdraws taking longer than usual for anyone else?
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Old 09-04-2020, 02:05 AM   #463
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by dastinger View Post
Yeh, I've got Skrill and Neteller removed from my account as deposit and withdrawal options. It's a MAJOR turn off... I was slowly starting to move a lot of my volume to BetOnline and this kills it for me.

I use Skrill to move my online poker money everywhere I play and being forced to use crypto doesn't make any sense.

On top of that, support can't tell me why some of the people I know still have the option available and others, myself included, do not. Give us a good alternative or, at least, an answer about this, please.
Hi Dastinger,
Unfortunately it is out of our hands at the moment. It is to do with new regulations affecting skill and neteller I believe in the EU, it is across the majority of casinos online.

Kind regards

Mike
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Old 09-05-2020, 11:16 PM   #464
xbasilx
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

BetOnline Mike
Are you going to add a deposit via usdt(tether)?
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Old 09-11-2020, 04:38 PM   #465
dastinger
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi Dastinger,
Unfortunately it is out of our hands at the moment. It is to do with new regulations affecting skill and neteller I believe in the EU, it is across the majority of casinos online.

Kind regards

Mike
Hey Mike,

Thanks for getting back to me. That's not good news, unfortunately.

Do you plan on adding something to avoid us having to use crypto or withdrawing directly to our bank accounts?
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Old 09-15-2020, 07:14 AM   #466
NINzent
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi Dastinger,
Unfortunately it is out of our hands at the moment. It is to do with new regulations affecting skill and neteller I believe in the EU, it is across the majority of casinos online.

Kind regards

Mike
Out of all major sites Chico is the only one who unlisted Skrill as a deposit/withrawal option though
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Old 09-16-2020, 02:18 AM   #467
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi guys,

I have asked about skrill and new methods to help with the circumstances.
I know that 3 of the casinos I play on have stopped skrill, and they all stated regulations in the eu as reasoning.

I will try and get a full answer today.

Many thanks

Mike
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Old 09-16-2020, 03:49 AM   #468
s t r a n g e r
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

hello, a bit confused about the rollover rules as I've only withdrawn from Ignition, so you can imagine my surprise when the reps informed me of these "rollover rules." Am I right in stating that we're required to rollover 100% of our deposits?
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Old 09-16-2020, 03:57 AM   #469
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

sorry about that, wrong thread
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Old 09-20-2020, 12:54 PM   #470
cantunho
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by cantunho View Post
... for the tiger withdrawal increase

6months later still 3k...............
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Old 09-25-2020, 05:55 PM   #471
jsdj99eujks92
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by jsdj99eujks92 View Post
So I guess that's it..I even sent them my bank statement as requested which shows the charge very clearly, its indisputable I was charge for that "failed" deposit and yet.


CS_BOL
2:31 AM (37 minutes ago)
to me

Hello James,



This is Brandon from Player Services. Hope you are doing well.


We have confirmed with our Processor that deposit attempt for 198.88 was not successful.

You may contact your Financial Institution to get it reversed as didn't hit our end.


Regards,
Brandon
Player Services


Ive printed out and screenshot the "failed" deposit from cashier transaction history showing the transaction wasn't credited so it shouldn't be tough for my bank to match that to the withdrawal from my account, so I expect the process to be relatively easy.

Just as a clarification, I never thought BOL was 'trying to steal my money" I realize $200 is not a lot of money for them. Just the fact that they or their processor screwed up and they refuse to make good on it. So I suppose thats the point of them losing my business.

End
ok so feel obligate to follow up here. By the time of that post something like 7 business days had passed, I spoke with someone high up in player services and it ended with them teling me there was nothing they could do and to start a chargback. So as i posted I closed my account, etc... i didnt do the chageback cause i didnt want to mess with my bank account for $200.

So yesterday I got a refnd from ACR for botting which made me think it would be wiser to keep BOL open if any refunds for the same thing come my way.

So i reopen the account wih CS and log in and see they credited my account with deposit on September 7th about a week after I closed account and last post here. Never recieved notification of this or anything so was unexpected.

anyway looks like somehow they saw error finally and credited account even though it had been closed by me a week earlier...

Thanks Mike for help btw
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Old 09-25-2020, 08:22 PM   #472
GoMukYaSelf
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Was told a routine documents check would take 48 hours. 3 weeks later have not received an update. ...
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Old 09-27-2020, 11:12 PM   #473
celticsfan66545
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Does anyone here have experience with getting bank wires from Betonline? I am wondering if anyone's bank gave them a hard time about it and if there are any banks that are more friendly about this than others. I need to cash out a large amount from betonline and don't want to do bitcoin
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Old 09-30-2020, 02:54 AM   #474
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by GoMukYaSelf View Post
Was told a routine documents check would take 48 hours. 3 weeks later have not received an update. ...
Hello, If you send me your email address and account number ill try and see whats taking so long.

kind regards

Mike
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Old 09-30-2020, 12:22 PM   #475
HenriqueM89
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

hello guys. can u pls tell me why is not possible to cashout using skrill ? can bring it back ? tks
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