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Old 06-10-2019, 12:29 PM   #1
BetOnline Mike
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BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi my name is Mike, please feel free to post in our forums and ask me or my colleagues any questions related to bet online or the thread titles.
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Old 06-11-2019, 01:31 PM   #2
Dead Cities
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

What's up Mike. How long does it usually take a bitcoin deposit to hit my account once I've hit the send button?
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Old 06-11-2019, 04:09 PM   #3
bigt_813
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Also interested in avg time it takes for deposit o hit your account and avg time it takes a withdrawal to get sent
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Old 06-11-2019, 04:53 PM   #4
MCAChiTown
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Since I made my last deposit I believe they've changed their procedure and it may take a day or 2 before you can enter the poker games. I'll let the mods clarify how it works now.

Most bitcoin withdrawals are received within 48 hours of the request. 36 hours seems to be a good guess for the average amount of time lately. It can be been sooner than that though.

Payouts requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.

Quote:
Payout Rules

Payouts may be requested at any time online via the cashier.

1. Please allow 24 hours for your payout request to be reviewed before the processing time begins.

2. Players are entitled to a $50.00 discount once every (30) days, on the payout method of their choice on Friday; if you would like to take advantage of this discounted or fee-free payout please specify this when making your payout request.

3. Payouts requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.

4. No third-party payouts are allowed.

5. Your payout will be processed using the same method used for deposit if the option is available; however BetOnline reserves the right to use alternative methods for payouts if necessary, regardless of the deposit method used to fund the account.

6. If making credit card deposits, please note credit card documentation will be requested. This documentation is:

- Valid photo ID
- Copies of the front and back of all cards used to deposit on your account
- A utility bill or bank statement dated within the last 3 months confirming the address
you have registered to your BetOnline account.

Additional documentation may be required at management discretion. All the documentation required must be sent before 1:00 p.m. ET for the payout to be processed the same day.

Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.

7. Bank Wire instructions must be provided in the cashier every time you request a payout through this method.

8. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.

9. Max payout per day depends on the specific payout method being used. Minimum and maximum payouts are subject to change without notice.

10. Freeplays must be used prior to requesting a payout otherwise they will be cancelled.

11. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.

12. Max payout per day depends on the specific payout method being used. Minimum and maximum payouts are subject to change without notice.

13. Freeplays must be used prior to requesting a payout otherwise the payout will be cancelled.

14. Only one Bank Wire or Check payout can be processed every three business days per player.

15. Payouts will be sent to the address on file only. If a player wishes to change their address on file, they must send a utility bill under their name with the new address. If the bills are under a third party's name, they must send a letter of authorization stating that they live in that address, signed by themself, with a copy of the picture ID of the owner of that address. Please send documents via email, using the email address you have registered to your BetOnline account to documents@betonline.ag

16. Players who generate winnings from a poker freeroll or Sportsbook Promotional Free Play are required to make a minimum deposit of $50 and roll this over at least once in the sportsbook prior to any payout being approved.

17. Checks cannot be sent to P.O. Box addresses.
https://www.betonline.ag/rules#cashier-rules
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Old 06-11-2019, 05:39 PM   #5
Windpspro
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

They charge $50 per withdrawal? What if you deposited with crypto's?
Seems crazy to charge $50 for a crypto withdrawal.
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Old 06-11-2019, 05:45 PM   #6
MCAChiTown
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

As far I'm aware the crypto transactions are free of fees. The rules section may need some updating.



https://professionalrakeback.com/onl...drawals-report

Last edited by MCAChiTown; 06-11-2019 at 05:51 PM.
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Old 06-11-2019, 05:55 PM   #7
Windpspro
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

AH OK, thanks.
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Old 06-13-2019, 11:31 AM   #8
Klabautermann27
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi guys,
I already wrote your support and was hoping to reach LiveChat at some point but could not reach anybody...
I play high Volume NL500-2000 on Tigergaming and was filing a Cashout request for 5k BTC 3 days ago and saw that my Cashout request was rejected without any further notice, email or whatsoever...
Cashout ID: 19901562
Also wrote an Email to support, contacted support via the site etc...
Please get back to me and let me know what I did wrong, if I need to provide any further documentation or whatever.... Just talk to me basically ^^
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Old 06-13-2019, 11:34 AM   #9
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Klabautermann27 View Post
Hi guys,
I already wrote your support and was hoping to reach LiveChat at some point but could not reach anybody...
I play high Volume NL500-2000 on Tigergaming and was filing a Cashout request for 5k BTC 3 days ago and saw that my Cashout request was rejected without any further notice, email or whatsoever...
Cashout ID: 19901562
Also wrote an Email to support, contacted support via the site etc...
Please get back to me and let me know what I did wrong, if I need to provide any further documentation or whatever.... Just talk to me basically ^^
Hi Klabaautermann27.
I will forward this to the correct team for you.
But I always suggest just being a little persistent with the live chat, as they are the best people to help you and try and resolve the issue.
Do not worry it will get sorted and clearly better communication is needed on our side.

Kind Regards
Mike
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Old 06-13-2019, 03:34 PM   #10
Ivan Miwa
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Why can I only deposit and not cashout with ecoPayz?

Last edited by Ivan Miwa; 06-13-2019 at 03:42 PM.
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Old 06-16-2019, 08:25 PM   #11
AintNodaisy
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Requested a bitcoin cash out today. 6/16
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Old 06-18-2019, 03:21 AM   #12
AintNodaisy
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by AintNodaisy View Post
Requested a bitcoin cash out today. 6/16
Still not much going on, here is what it reads in the request payout.

Jun 16, 2019 08:11 PM
$Amount
Bitcoins
Waiting Handler Authorization
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Old 06-18-2019, 11:04 AM   #13
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by AintNodaisy View Post
Still not much going on, here is what it reads in the request payout.

Jun 16, 2019 08:11 PM
$Amount
Bitcoins
Waiting Handler Authorization
Hi aintnodaisy,

Have you tried speaking to live chat? they may be able to deal with the timing query as you speak to them.
I have sent this to the correct department, but usually with these issues it is easiest to speak to live chat and just ask what is going on.

Kind Regards
Mike
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Old 06-18-2019, 11:26 AM   #14
AintNodaisy
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by BetOnline Mike View Post
Hi aintnodaisy,

Have you tried speaking to live chat? they may be able to deal with the timing query as you speak to them.
I have sent this to the correct department, but usually with these issues it is easiest to speak to live chat and just ask what is going on.

Kind Regards
Mike
I looked this morning and it went through. TY Mike.
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Old 06-19-2019, 06:03 AM   #15
Klabautermann27
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Still the same case; Cashout ID: 19901562

Good day XXX,



Thank you for contacting us! I hope this email finds you well.



I can confirm that we have sent out a previous email regarding this issue, however I do apologize if you have not received it. I can confirm that the Payout was denied due to a standard review that is taking place on the account. We shall notify you via email when you are able to request a payout.



I do sincerely apologize about any inconvenience this may cause.



Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.



Sincerely,

Customer Support Department
TigerGaming




- I received that mail 5 days ago and I tried to contact them twice since, but did not hear anything back...

- They claim that they have sent me an email when they rejected my cashout request, but I never received any mail (checked absolutely everything)

- I have no idea what is taking so long, if I can provide anything useful whatsover....
Just super annoying to be honest
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Old 06-19-2019, 09:55 AM   #16
BetOnline Mike
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Klabautermann27 View Post
Still the same case; Cashout ID: 19901562

Good day XXX,



Thank you for contacting us! I hope this email finds you well.



I can confirm that we have sent out a previous email regarding this issue, however I do apologize if you have not received it. I can confirm that the Payout was denied due to a standard review that is taking place on the account. We shall notify you via email when you are able to request a payout.



I do sincerely apologize about any inconvenience this may cause.



Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.



Sincerely,

Customer Support Department
TigerGaming




- I received that mail 5 days ago and I tried to contact them twice since, but did not hear anything back...

- They claim that they have sent me an email when they rejected my cashout request, but I never received any mail (checked absolutely everything)

- I have no idea what is taking so long, if I can provide anything useful whatsover....
Just super annoying to be honest


Hi Klabauterman,
Really sorry for the inconvenience this has caused, could you please privately send me your log in details and email and I will get on this today.

Kind Regards
Mike
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Old 06-19-2019, 10:58 PM   #17
AwwitsBae
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Req BTC Monday at like 2pm was my payout was apporved this afternoon at like 2 and have yet to receive my btc never had it take this long between approved and paid
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Old 06-19-2019, 11:50 PM   #18
AwwitsBae
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by AwwitsBae View Post
Req BTC Monday at like 2pm was my payout was apporved this afternoon at like 2 and have yet to receive my btc never had it take this long between approved and paid
I meant my payout was apporved at 2pm today but still not paid
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Old 06-24-2019, 11:11 AM   #19
Klabautermann27
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi XXX,
Thank you for contacting Player Support.
Trust this email finds you well.

We sincerely apologize for the inconvenience that you have experienced on our site.
I would like to inform you that your payou7t request has been denied due to your account being under a standard review. Once the review is complete you will be notified via email to request a payout.



Did you know that Crypto Currency methods offer hassle-free deposits and payouts? Get started with any of them now to take advantage of faster withdrawals and zero transaction fees.

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Tigergaming Support.


So I got this email today, which is basically the exact same email I got last time.
It gets kind of annoying and worrysome at this point.
It has been 2 weeks since I initiated my cashout request, it got denied and my account is in a "standard review process" ever since…
I actually don't get it.
I am raking thousands of dollars a month and I have no clue whats taking so long, what I am doing wrong, or whatever….
And YES, I know that your crypto cashouts are supposed to be fast and feeless, this is why I filed for one, but I never got it....

I am very sorry guys, I actually love that site, but this is getting kind of crazy...
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Old 06-24-2019, 12:11 PM   #20
Carl Trooper
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Tried to late reg a tourney last night. Sent some BTC to bet online.
Transaction complete and it’s been 14 hours and they haven’t credited me. Sent an email..
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Old 06-25-2019, 12:50 PM   #21
Windpspro
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Klabautermann27 View Post
Hi XXX,
Thank you for contacting Player Support.
Trust this email finds you well.

We sincerely apologize for the inconvenience that you have experienced on our site.
I would like to inform you that your payou7t request has been denied due to your account being under a standard review. Once the review is complete you will be notified via email to request a payout.



Did you know that Crypto Currency methods offer hassle-free deposits and payouts? Get started with any of them now to take advantage of faster withdrawals and zero transaction fees.

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Tigergaming Support.


So I got this email today, which is basically the exact same email I got last time.
It gets kind of annoying and worrysome at this point.
It has been 2 weeks since I initiated my cashout request, it got denied and my account is in a "standard review process" ever since…
I actually don't get it.
I am raking thousands of dollars a month and I have no clue whats taking so long, what I am doing wrong, or whatever….
And YES, I know that your crypto cashouts are supposed to be fast and feeless, this is why I filed for one, but I never got it....

I am very sorry guys, I actually love that site, but this is getting kind of crazy...
This stuff is worrisome, as i would like to cash out at some point. No point in playing if you can't cash out. Hopefully @Betonline Mike will help clear it up.
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Old 06-25-2019, 01:36 PM   #22
Windpspro
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

I'm guessing to cashout poker funds you have to transfer it to sportsbook and then cashout through the website? No option to do it right from the poker client? Really need to be done if not.
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Old 06-25-2019, 02:09 PM   #23
BetOnline Mike
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Posts: 545
Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by Klabautermann27 View Post
Hi XXX,
Thank you for contacting Player Support.
Trust this email finds you well.

We sincerely apologize for the inconvenience that you have experienced on our site.
I would like to inform you that your payou7t request has been denied due to your account being under a standard review. Once the review is complete you will be notified via email to request a payout.



Did you know that Crypto Currency methods offer hassle-free deposits and payouts? Get started with any of them now to take advantage of faster withdrawals and zero transaction fees.

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Tigergaming Support.


So I got this email today, which is basically the exact same email I got last time.
It gets kind of annoying and worrysome at this point.
It has been 2 weeks since I initiated my cashout request, it got denied and my account is in a "standard review process" ever since…
I actually don't get it.
I am raking thousands of dollars a month and I have no clue whats taking so long, what I am doing wrong, or whatever….
And YES, I know that your crypto cashouts are supposed to be fast and feeless, this is why I filed for one, but I never got it....

I am very sorry guys, I actually love that site, but this is getting kind of crazy...
This has all been cleared and sorted now.
If anybody has issues similar or is worried please message me or post on the correct forum.

Kind Regards
Mike
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Old 06-27-2019, 10:58 PM   #24
jeanchris
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Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Hi Mike,

I have received an email accusing me of using an illegal 3rd party software, all tought they haven't specified anything in particular, just making vague accusations.

I replied to the email, its been 4 days and I haven't got an answer back. I would like to know what they have flagged that i cannot use.

Also, can we report players that uses a script here?
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Old 06-28-2019, 08:29 AM   #25
BetOnline Mike
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Posts: 545
Re: BetOnline.ag Poker: Cashier & Cryptocurrency Thread

Quote:
Originally Posted by jeanchris View Post
Hi Mike,

I have received an email accusing me of using an illegal 3rd party software, all tought they haven't specified anything in particular, just making vague accusations.

I replied to the email, its been 4 days and I haven't got an answer back. I would like to know what they have flagged that i cannot use.

Also, can we report players that uses a script here?
Hi jeanchris how are you?
Yes we encourage players to give us information regarding breaking the betonline fair play rules.

Send me this privately please, along with your account number and email address please and I will try and see what the email was about.
Are you using any software at all?

Kind Regards
Mike
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