If you've found something that's not working the way it should, let us know. We'll look into it and fix it pronto. Please give us as much info as you can.

Not really broken but it would be nice to see a "tourney completed" type screen with a note about what you've earned. i won a couple of 2player sit-n-gos and was initially afraid to exit the screen in case the results weren't officially processed yet (they were and i was credited for the win)

Agreed, it's right there at the top of our to-do list. Congrats on the wins!

Hi Hex, Ya I saw beat Jim. Table messaging is coming soon.

Cheers

does it not work in chrome? the signup button literally does nothing.



also your FAQ is wrong. You said it is not legal to gamble in most of the US. At least 48 states have some form of legalized gambling.

Yikes! That's not good. We actually do all of our development and testing in chrome, which is the most compatible browser with our product. The notion that the Signup button doesn't work is a curious one as it's just a simple hyperlink and we've never seen any problem with it. What happens if you typed the following url directly in your browser: https://www.biguglypoker.com/signup


You are absolutely right. While we try to maintain a somewhat snarky attitude in our FAQ to keep it [almost] interesting to read, we do not want to sacrifice accuracy. What we meant to say was that it is not legal to gamble in online poker in most of the US. I will correct that later on today. Thanks for catching that.

Using that link i can type in sign up info etc... but the signup button doesnt do anything.


You are absolutely right. While we try to maintain a somewhat snarky attitude in our FAQ to keep it [almost] interesting to read, we do not want to sacrifice accuracy. What we meant to say was that it is not legal to gamble in online poker in most of the US. I will correct that later on today. Thanks for catching that.[/QUOTE]

not to start a debate either, but there are only 3 states i believe where it is illegal to play online poker. (Hawaii Washington Utah)

sound goes in and out

Ads covering table make me sit out. Can you please have them open on the side?

Glitch: I made the table full screen when I started a SNG but it wouldn't size smaller when I wanted to undo full screen (Firefox on a Mac)

Update: when I opened a second table, it also made me go full screen immediately

Request: show if a player is sitting out; related: playing my first SNG right now and the opponent was never at the table; maybe they forgot they had the tab open but I hope your client knows if someone leaves the website to unregister them -- sure I'll take the free chips but not very fun experience to just blind him out for awhile

hands around 24227: i seem to be randomly credited 25 coins to my chipstack. i've noticed my chipstack increase "for no reason" several times.

EDIT: i see now that i gain 25 chips everyime i watch an ad. i dont remember reading that would happen, is it on purpose?

i left level 1 with 604 chips. I wasn't allowed to cashout and restart at level 1, instead i received a message "To cash out you need to earn at least 1,000 chips. Get back in the game!"
if i click resume then i only get options to join games at level 2 and up, which had no players

Ahhhh... the pitfalls of starting up a new poker site.

So you know how in a conventional tournament, the blinds keep increasing over time to force the level of play up? Well in a PnG tournament, your chip stack forces you up levels since you play on your own schedule. One could imagine how unfair (and not so fun) it would be if a player with 10K chips hung out at level 1 all day long.

Once this site starts rockin', finding players at various levels won't be a problem (unless you're near the tippy top of the leaderboard). If we had even as little as 100 concurrent players, there would be dozens of tables to play at from level 1 up to level 20.

Our best solution for now... we recommend that everyone tell everyone they know about our site to bring in more players. In the meantime, we'll try our best to fill in tables when we're not fixing bugs.

Your patience is much appreciated.

One more thing... Our current promotion discourages people from cashing out in order to preserve their rank on top of the leader board. When the promotion ends, more people might find themselves cashing out to solve this very problem.

It is on purpose. Every time you watch an ad it ads 25 tournaments chips to the ecosystem by way of your stack (of course those chips can't be added to your balance in the middle of a hand, so you get them as soon as the hand is over).

We determine our payout table based on this occurrence, which can be viewed in the tournament info section.

There you have it. Now you can officially say you've read it!

The ads actually didn't play for me lol. Any time one would start it'd just go black for a second and go back to the game.

With the Play n go, is it supposed to be where as soon as you bust you can close the table and re-enter? If so, why not allow re-entry without having to close the table? Also though, since it's so easy to get back in, people just go all in every hand. Now I get that can provide great profitable opportunities for the more disciplined, but if I'm playing for pennies I'd rather just play normal poker for fun and practice.

Our ad company it not exactly a top tier ad provider. Until a site starts serving up millions of ads a month, most big ad providers don't want to talk to you. As such, we're kinda lucky to have found this one, despite the fact that there are some devices that they don't support. Count yourself fortunate not to have to watch ads... for now.

There are a few reasons why we don't have you re-enter from the table. One of them has to do with the absurd complexity that child windows in browsers cause, but that's not really a good excuse. The main reason, though, is we don't want to give the impression that you'll be continuing at the same table. Perhaps that assumption is faulty. We're open to feedback on this topic.

As for people going all in every hand... we have two camps in our company: one side believes EVERY player will just go all in at the low levels, and one side believes that only a few people will. I'm in the latter camp. I'm happy to say that my experience so far has shown that a vast majority of people are playing normal poker even from the onset. For the few who are die-hard all-inners, I've gotten quite a lot of their chips! If that were a winning strategy, then you'd see everyone do it in perpetuity. Alas, it's rarely a winning strategy, so I'm not too worried yet.

I do take exception to the notion that we're playing for pennies. If you accumulate 100K chips, which is a possible feat over the course of several days or a month, you can cash them out for about $25. Given the current user base on the site, the amount of chips in circulation will make that difficult. However, let's say 1K users were playing on the site (someday), then we would be minting 1.5M tournament chips per hour. 10K players would mint 15M chips an hour. They have to go somewhere, right. So you can bet that some players will work their way up to millions of chips. Should anyone acquire 250M chips, well that's worth over $80,000!

Here's how I like to think of it. For a typical player accustomed to playing on a real-money site, rather than making a $100 deposit once or twice a year, on Big Ugly Poker they might instead make a $100 withdrawal once or twice a year.

Are you selling yourself short, here?

On the Store page, it offers a tempting "Paypal: $100". Or will this change down to only $25 once it becomes possible to accumulate 100K chips?

Hi Mike, Unfortunately its 100k coins not chips. You cash you Play and Go chips in for coins.

In the play and Go tournament, ad's grants you extra chips. In Scheduled or Sit and Go tournaments, ad's grant extra coins to the prize pool.

OK, thanks. Where do you find how many chips can be cashed for how many coins or cash?

I see on page https://www.biguglypoker.com/faq/coins it says, "How do I buy coins?
Unfortunately, you can't buy coins. You can only win them by placing in tournaments."

*

Edit: Duh. I now see if I click on Play and Go, it offers "Cash Out" or "Resume". Clicking on "Cash Out" offers a Prize plus Bonus of 275 coins for 1000 chips. So that means I only have to win about 400,000 chips to win $25 in PnG?

*

Edit of edit: Should be, "... have to win about 100,000 chips to win $25 in PnG?"

It's 4/1 chips/coins I believe. I cashed in 1000 chips and received c250 plus a c25 bonus.

100,000 png chips can be cashed out for 30,000 coins. In their store 25,000 coins can be cashed in for $20 paypal.

I sat at a png and was asked if I wanted to wait for big blind. I chose to wait but I was still paying antes. So I was sitting at table not receiving cards but I was paying ante. Is this the way it should be?

On PnG, I sat out for a while and then came back. I was able to play but noticed the Ad Timer was missing. After a while I was frozen out and the Ad Timer appeared in the lower right instead of the upper right. It said WATCH AD TO BEGIN. Clicking on this did nothing I was still at the table but was not dealt cards or posted blinds.

I left table and clicked resume play on the web page and was taken back to the table to the same frozen situation.

Logging out and back into the web site did not help.

I'm surprised how many people are missing the tournament info window. That's a reflection on us, not you. We'll have to do better.

Click on the arrow to the left of your PnG entry line and it will expand the tournament info window (on mobile, there's a right arrow (->) button to tap). Inside here you'll find the entire payout table. You''ll notice that bonus chips increase the more chips you cash out with. So for example, when cashing out 1K tournament chips you get 250 coins plus a bonus of 25 coins (your bonus is 10% of your nominal payout). However if you cash out 100K tournament chips, you get 25K coins plus a bonus of 5K coins (your bonus is 20% of your nominal payout). At the highest cash out tier of 250M tournament chips, you get 62.5M coins plus a bonus of 18.8M coins (your bonus is 30% of your nominal payout). Those combined 81M+ chips are worth more than $80K.

And to answer an earlier question you had, no, we will not be pulling a switcheroo in the store. Coin values are fixed at the rates you see now. Depending on ad rates, the amount of coins you can win from various tournament might change. Though we expect them to increase in the future. When we get better ad rates we will pass them along to players in the form of better payouts.