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Old 03-22-2019, 08:33 PM   #776
MrTurhapuro
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Re: Official MPN - Microgaming Poker Network Thread

Hi Alex. I just read a rumour that partypoker is going to ban use of HUDs. To avoid losing cashgame players to party, I suggest you reconsider the ability to take notes and using colourcodes that stay, as a permanent feature?
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Old 03-23-2019, 02:32 PM   #777
digforplenty
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Re: Official MPN - Microgaming Poker Network Thread

Hey i just got booted out for like 10 mins causing me to be sat out. waddup with that yo
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Old 03-24-2019, 04:21 PM   #778
coinflipper
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Re: Official MPN - Microgaming Poker Network Thread

i just got an error message stating external error will be logged out, now im trying to enter again and it says ; logging onto poker network' but nothing is happening
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Old 03-24-2019, 04:26 PM   #779
heat555
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Re: Official MPN - Microgaming Poker Network Thread

Me too.
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Old 03-24-2019, 04:29 PM   #780
Average_Joe
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Re: Official MPN - Microgaming Poker Network Thread

Same here with mtts open!!
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Old 03-24-2019, 04:33 PM   #781
Trysbew
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Re: Official MPN - Microgaming Poker Network Thread

Same. Just got a message that said all games are paused when trying to log in so that's good at least.
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Old 03-24-2019, 05:00 PM   #782
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Hi all. We’ve had a network wide issue that would have stopped logins and booted some players out.

We’re resuming play in a minute, and will handle refunds within 24 hours or so. If you feel that your case hasn’t been properly dealt with by then, please contact your poker room.

Apologies for the inconvenience this has caused.


Sent from my iPhone using Tapatalk
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Old 03-25-2019, 07:27 AM   #783
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Hi everyone,

We're beginning the rollout of v40.2 today, which includes some major performance improvements for the download client, including an important fix for an issue which could cause the action buttons to become unresponsive in some scenarios.

The release also includes:
  • The client now has a ‘latency’ indicator, showing if you have a poor connection to our game servers. A ‘heartbeat’ icon will also appear at the table, in situations where you are experiencing poor connectivity.
  • In the UK market, you must now be logged in before you’ll see any game tiles. This is to ensure that you are over 18.
  • We’ve made it clearer that the software is downloading and installing a new update.
  • As requested in this thread, player notes and colours are now enabled at Anonymous Tables.
  • A fix for a server-side issue which prevented some players from rebuying and adding on.

Quote:
Originally Posted by HotChips View Post
I was just wondering about bots and bot detection. I am concerned that at PL4 and pl10 I am playing against at least one account that is a bot.
The best thing you can do is report your concern to your poker room's support team. They will escalate your concern to our poker integrity team, with all of the relevant data which we need to respond to you.

If you've done that already and not received a response that you're happy with, please feel free to PM me here and I will follow up.

Quote:
Originally Posted by digforplenty View Post
I do often wonder if I am playing against bots in the mtt streets. Can you confirm what level your security is at please Alex.
This is a very tricky question to answer, as for obvious reasons we can't be completely transparent about what we do in this area.

I believe that our game integrity is the strongest it has ever been. We have made significant improvements in the past few years - especially to the detection of bots and other prohibited software - and continue to develop and improve our tools every day. We have two dedicated teams in this area, one that works exclusively on integrity issues, and one that exclusively develops the tools for them to use.

I believe it's unlikely that somebody could use a bot in our games and get away with it for long. And many high-volume players on the MPN will have received refunds, from cases where we have caught somebody breaking the rules and returned their money to its rightful owner.

There is always more that we can do, and we will always be seeking to improve in this area. If you have a specific question I'll try to answer it.

Quote:
Originally Posted by Pokerisfunny View Post
Feedback, mostly from Fish party SnGs.

1: The button/table on the bottom right, it doesnt work for registering to a new Fish party, nothing happens after you confirm that you do want to play one.

2: After a Fish Party is over you get an "Play again" button but pressing that one does nothing.

3: Tiling tables is something that have to be done everytime. Option coming to remember table layout?

4: With regards to tiling tables, any chance of moving that option from the side meny to a spot on the table? At the moment it takes to much time to go into two menus to tile the tables.
Thanks for this - are you using the classic client, or the new client? I'm guessing classic, based on Q3 and Q4? If so, do you experience these same issues in the new client?

Quote:
Originally Posted by bubo78 View Post
Why the allowed sit out -time is so short? I'm thrown away from the tables many times every single day I'm playing there. And that's really frustrating.
What games are you playing please, and how long are you trying to sit out for?

Quote:
Originally Posted by MrTurhapuro View Post
Hi Alex. I just read a rumour that partypoker is going to ban use of HUDs. To avoid losing cashgame players to party, I suggest you reconsider the ability to take notes and using colourcodes that stay, as a permanent feature?
I'm not sure what you're asking for, do you think we will lose players to Party because players from the MPN would prefer an environment with no HUDs?

Last edited by MPN Alex; 03-25-2019 at 01:07 PM.
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Old 03-25-2019, 04:50 PM   #784
Saburo
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Re: Official MPN - Microgaming Poker Network Thread

Since im a Swedish player i don´t have access to the pokerclient, atm im playing on the site and sometimes the phone. I got two questions.

When do you expect swedish players to be able to play on the client again?

There should be automatic table popups like in the old software when it was your turn to act it automtically popped up without you have to scroll through the tables
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Old 03-25-2019, 06:07 PM   #785
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Re: Tournament Refunds for yesterday’s issue. We are refunding based on chip equity at the time of the problems, but we had an issue pulling all the data we needed. We’ll now be issuing all the refunds in a batch tomorrow. Really sorry for this delay.

Quote:
Originally Posted by Saburo View Post
Since im a Swedish player i don´t have access to the pokerclient, atm im playing on the site and sometimes the phone. I got two questions.



When do you expect swedish players to be able to play on the client again?



There should be automatic table popups like in the old software when it was your turn to act it automtically popped up without you have to scroll through the tables

This is actually only the case for Betsson Group brands - Betsson, Betsafe and NordicBet - because they have not fully completed the Sweden work yet. Players on other poker rooms can use the download client. I’m expecting Betsson to complete the Sweden work in April, and the download client will be available again at that time.
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Old 03-26-2019, 09:11 AM   #786
KossuKukkula
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Re: Official MPN - Microgaming Poker Network Thread

https://sites.google.com/site/hhmpnconverter/

I assume programs like this are not allowed? Ain't buying any russian malware but would like to know mpns policy on this. It says HH_MPNconverter complements these hands so that they can be counted by poker trackers so does this mean you can somehow make handhistories full? Meaning you get all the hands even if you don't participate in the pot.
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Old 03-26-2019, 09:18 AM   #787
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by KossuKukkula View Post
https://sites.google.com/site/hhmpnconverter/

I assume programs like this are not allowed? Ain't buying any russian malware but would like to know mpns policy on this. It says HH_MPNconverter complements these hands so that they can be counted by poker trackers so does this mean you can somehow make handhistories full? Meaning you get all the hands even if you don't participate in the pot.
Assuming the program does only what it says, it's allowed.

Maybe you can ask PokerTracker and HEM to implement the same functionality in their software? All the data they need is there.
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Old 03-26-2019, 10:24 AM   #788
KossuKukkula
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by MPN Alex View Post
Assuming the program does only what it says, it's allowed.

Maybe you can ask PokerTracker and HEM to implement the same functionality in their software? All the data they need is there.
Ok could you still comment on the question does 'complements these hands' mean only the hands I put money in the middle or every hand from the table like your normal handhistories? Thx.
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Old 03-26-2019, 01:30 PM   #789
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by KossuKukkula View Post
Ok could you still comment on the question does 'complements these hands' mean only the hands I put money in the middle or every hand from the table like your normal handhistories? Thx.
Our hand histories (in the classic client) work as follows:

1. If you contribute to the pot, a full hand history is stored
2. If you don't contribute to the pot, a partial hand history is stored (with no information about your opponents' actions)

All the information to track your own basic results is there, but any stats that relate to your opponents actions (like, say, your Fold to PFR%) can be skewed (because if you fold to a PFR without contributing to the pot, your opponent's PFR will not be recorded in the HH).

I haven't reviewed the program in question, but my guess is that it 'fills in the gaps' in case (2) with dummy data, and creates a file that can be imported into PT / HEM. This will result in some stats being broken or misleading, but will at least allow you to track your own results.
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Old 03-26-2019, 03:16 PM   #790
HotChips
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by MPN Alex View Post
Hi everyone,

We're beginning the rollout of v40.2 today, which includes some major performance improvements for the download client, including an important fix for an issue which could cause the action buttons to become unresponsive in some scenarios.

The release also includes:
  • The client now has a ‘latency’ indicator, showing if you have a poor connection to our game servers. A ‘heartbeat’ icon will also appear at the table, in situations where you are experiencing poor connectivity.
  • In the UK market, you must now be logged in before you’ll see any game tiles. This is to ensure that you are over 18.
  • We’ve made it clearer that the software is downloading and installing a new update.
  • As requested in this thread, player notes and colours are now enabled at Anonymous Tables.
  • A fix for a server-side issue which prevented some players from rebuying and adding on.



The best thing you can do is report your concern to your poker room's support team. They will escalate your concern to our poker integrity team, with all of the relevant data which we need to respond to you.

If you've done that already and not received a response that you're happy with, please feel free to PM me here and I will follow up.



This is a very tricky question to answer, as for obvious reasons we can't be completely transparent about what we do in this area.

I believe that our game integrity is the strongest it has ever been. We have made significant improvements in the past few years - especially to the detection of bots and other prohibited software - and continue to develop and improve our tools every day. We have two dedicated teams in this area, one that works exclusively on integrity issues, and one that exclusively develops the tools for them to use.

I believe it's unlikely that somebody could use a bot in our games and get away with it for long. And many high-volume players on the MPN will have received refunds, from cases where we have caught somebody breaking the rules and returned their money to its rightful owner.

There is always more that we can do, and we will always be seeking to improve in this area. If you have a specific question I'll try to answer it.



Thanks for this - are you using the classic client, or the new client? I'm guessing classic, based on Q3 and Q4? If so, do you experience these same issues in the new client?



What games are you playing please, and how long are you trying to sit out for?



I'm not sure what you're asking for, do you think we will lose players to Party because players from the MPN would prefer an environment with no HUDs?
So basically you wait until someone reports a suspicious account and then look into it?
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Old 03-26-2019, 04:29 PM   #791
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by HotChips View Post
So basically you wait until someone reports a suspicious account and then look into it?

No. Over 99% of Game Integrity investigations are proactively initiated.

However, it’s important that you report a concern for two reasons:

1. The information you provide might help us to discover one of the cases in the 1%, or deal with it more quickly, hence reducing the harm caused.

2. It’s the only way we can effectively reassure you that your concerns have been properly investigated.
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Old 03-27-2019, 06:57 AM   #792
HiLo66
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Re: Official MPN - Microgaming Poker Network Thread

Hi Alex, Canadian player here, I've been able to log in to my account fine for the last year. Since yesterday morning I can't log in. Is this a new issue? Really sucks for me because I have a time limit on a bonus I'm working on.
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Old 03-27-2019, 08:38 AM   #793
tiltyoubad
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Re: Official MPN - Microgaming Poker Network Thread

Lobby keeps crushing when you are logged in after last update.....
It doesnt update and just keeps loading forever....
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Old 03-27-2019, 12:38 PM   #794
HiLo66
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Re: Official MPN - Microgaming Poker Network Thread

Never mind Alex I figured it out. For anyone with log in issues, try going to their web page and then you have to accept the new Terms & Conditions. Then go back to the poker client and it should work. Did for me anyways.
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Old 03-28-2019, 05:05 AM   #795
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by HiLo66 View Post
Never mind Alex I figured it out. For anyone with log in issues, try going to their web page and then you have to accept the new Terms & Conditions. Then go back to the poker client and it should work. Did for me anyways.
What poker room are you playing with please? This shouldn't be the case, we have a mechanism in our poker client for providing and accepting T&C updates.

Quote:
Originally Posted by tiltyoubad View Post
Lobby keeps crushing when you are logged in after last update.....
It doesnt update and just keeps loading forever....
Please would you report this issue to your poker room and send your log files? Here's how:

On Windows:

- Click the Start Menu
- Enter the following text: %USERPROFILE%\AppData\Roaming\
- Open the poker room folder (e.g. 'Prima Poker')
- The log file is in this folder, called 'log.log'. Attach this file to the email.

On Mac:

- In Finder, Click the 'Go' Menu, then select 'Go to Folder'
- Enter the following text: ~/Library/Logs/
- Open the poker room folder (e.g. 'Prima Poker')
- The log file is in this folder, called 'log.log'. Attach this file to the email.
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Old 03-28-2019, 09:13 AM   #796
Loc0dice
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Re: Official MPN - Microgaming Poker Network Thread

Anyone using placemint with redstar on microgaming? The detail grabber doesnt work so i cant get the tables into slots.. Any ideas?
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Old 03-28-2019, 09:32 AM   #797
khl
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Re: Official MPN - Microgaming Poker Network Thread

I encountered a very weird bug today.

I was playing PLO and closed one of my tables after sitting out. I was playing on another table and therefore didn´t notice for a few minutes that my stack from the first table either never ended up in my account balance or it vanished afterwards.

I have tried logging in and out of my account, I tried to see if I´m still sitting on the table by using the "watch a table" feature and have also tried everything else, but the money is still gone from my account. Of course I have also contacted my MPN skin, but so far I have only received an automated response.

I attached a screenshot in order to show that my account balance is definitely wrong.
I have a balance of 92,16 € at the moment, but as you can see I have made roughly ~199 € in cashgame profits in the last 24 hours. I´m also down 15 € in Fish Party SNGs, but losses of 15 € obviously can´t be an explanation for this balance difference.
I haven´t played anything else, I also haven´t made any deposits or withdrawals and I also didn´t play in the MPN poker client casino or the casino of my MPN skin.



According to my calculations I should have an account balance of 249,79 €.
The most obvious explanation is that my stack of 157,63 € at one of my PLO tables just vanished after I closed the table. If this money would be in my balance, my account balance would be correct.

Having said that I have played on the new software for 2-3 weeks and am very happy so far. It is great that I can play using a webclient and that I don´t have to download any software. I also didn´t have any problems until today and I have joined and left tables without any problems during the previous weeks. Today is the first time that I actually encounter an issue using the new MPN webclient.
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Old 03-28-2019, 09:55 AM   #798
khl
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by khl View Post
I encountered a very weird bug today.
...
According to my calculations I should have an account balance of 249,79 €.
...
I´d like to elaborate on how I arrived at that particular account balance:

The following screenshot shows my last 9 cashgame table buy-ins and buy-outs (or whatever leaving a table is called ).



25,48 €
+ 157,63 € (this is the missing money if I´m correct)
+ 66,48 €
- 50 €
+ 50,20 €
- 50 €
+ 50 €

= 249,79 €

If you make the same calculation without the 157,63 €, you get 92,16 € as a result, which
is my current available account balance. This is probably not a coincidence, but rather proof for my theory that the 157,63 € from the "Jolanda (Deep)" table are not in my account and instead have vanished.
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Old 03-28-2019, 10:40 AM   #799
JossoDee
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by TheFlipper View Post
Increments of SMALL BLIND, please!!! This is quite important for most of us pre flop and there really is no downside using it over increments in BB's.
+1
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Old 03-28-2019, 11:08 AM   #800
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

khl, could you PM me your poker alias please?

I suspect what has happened is that your funds are 'stuck' at the table. This happens when our system can't communicate with your poker room's wallet for whatever reason (could be downtime on their side, or an internet connectivity problem). It retries repeatedly, and we also have some failsafe measures in place, so if you just wait a while the funds will be automatically returned.

However if you send me your alias I may be able to speed up this process for you.
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