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MPN – Microgaming Poker Network Simple and streamlined. Fast and futureproof. Safe and fair. Brand new software out now!

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Old 08-03-2018, 10:44 AM   #51
thexfale
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by MPN Alex View Post
Thanks to help from this community we have discovered an issue that, under unusual circumstances, affects sitting out players in Heads-Up SNGs. If you believe you may have been affected by this issue, please contact your poker room's support team and they will investigate and issue compensation if appropriate.
I am affected by the problem I described in my post above (and many others), playing 6 max cash games and my poker room support team won't do ****. It's a bug that is occurring on the entire network.
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Old 08-03-2018, 10:46 AM   #52
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

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Originally Posted by thexfale View Post
I am affected by the problem I described in my post above (and many others), playing 6 max cash games and my poker room support team won't do ****. It's a bug that is occurring on the entire network.
If that's the case, please PM me the information that you sent to your poker room support (excluding any personal information), and I will go kick some ass.
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Old 08-03-2018, 11:08 AM   #53
thexfale
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Re: Official MPN - Microgaming Poker Network Thread

I haven't sent anything to the support of the site I play on as I will get an answer of a "reinstall/clear your cookies" type. This is not a question of the site I play on being capable of fixing issues because the fact is that players from other skins are also experiencing the same issue so it's the problem going on on the entire network, so feel free to kick some ass
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Old 08-03-2018, 11:50 AM   #54
MPN Alex
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Re: Official MPN - Microgaming Poker Network Thread

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Originally Posted by thexfale View Post
I haven't sent anything to the support of the site I play on as I will get an answer of a "reinstall/clear your cookies" type. This is not a question of the site I play on being capable of fixing issues because the fact is that players from other skins are also experiencing the same issue so it's the problem going on on the entire network, so feel free to kick some ass
It's still better if you contact your poker room, and they escalate it to us.

To put it simply - the poker room has part of the information we need to investigate the case (information about your account), and we have the other part (information about your activity on the poker system). When the poker room escalates to us, we have access to the whole puzzle and can investigate the situation much more effectively.

Feel free to PM me with details about the specific situation you encountered, but I would really appreciate if you would contact your poker room anyway, as this makes things a lot easier for us.
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Old 08-03-2018, 12:26 PM   #55
Fergastra
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Re: Official MPN - Microgaming Poker Network Thread

I'd still be curious to know about the future of short stacking in the new Prima client.
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Old 08-04-2018, 03:18 AM   #56
noanic
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by thexfale View Post
I haven't sent anything to the support of the site I play on as I will get an answer of a "reinstall/clear your cookies" type. This is not a question of the site I play on being capable of fixing issues because the fact is that players from other skins are also experiencing the same issue so it's the problem going on on the entire network, so feel free to kick some ass
i play on bets10 and aim having exactly same problem with the sit out bug aswell. i sent pic of the bug when its occour and provided detailed explnation but this is not the bets10's client problem . its mostly MPn issue.. and yet they can;t solve any of my problem beside listening . gotta love my customer support

i got another problem also.. that my achievement badges.. i am a player over 10+ years in microgaming since it was ongame network..so i know what iam talking about , and we had an option that u can hide my achivement badges..but in my cleint that option is not there. some how after upgrade it gone and all the badges near players really annoys me. imagine u are playing 8+ table and 8*6 players = 48 little badges .. its just tiring your eye and crowded in screen ,, ohh btw if u play 6-8 table at the time. u are guranteed to miss some action and which leads to miss blind or something.. and u will be kicked from table immediatly and can not sit again :/
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Old 08-04-2018, 05:56 AM   #57
babaar
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Re: Official MPN - Microgaming Poker Network Thread

+1 to the badge problem as well. They clutter the screen and are pointless. Please allow us to hide them again.
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Old 08-04-2018, 10:47 AM   #58
thexfale
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by noanic View Post
i play on bets10 and aim having exactly same problem with the sit out bug aswell. i sent pic of the bug when its occour and provided detailed explnation but this is not the bets10's client problem . its mostly MPn issue.. and yet they can;t solve any of my problem beside listening . gotta love my customer support

i got another problem also.. that my achievement badges.. i am a player over 10+ years in microgaming since it was ongame network..so i know what iam talking about , and we had an option that u can hide my achivement badges..but in my cleint that option is not there. some how after upgrade it gone and all the badges near players really annoys me. imagine u are playing 8+ table and 8*6 players = 48 little badges .. its just tiring your eye and crowded in screen ,, ohh btw if u play 6-8 table at the time. u are guranteed to miss some action and which leads to miss blind or something.. and u will be kicked from table immediatly and can not sit again :/
Same here, can't remove the badges anymore, the "privacy" button from the Achievement page just disappeared (another bug affecting the entire network). Multitabling is a pure hell now. And again Alex will tell us to send messages to the support site while all the information is already presented, just need to fix it! But of course nothing will happen, just like the Auto rebuy bug that they couldn't fix in 10 ****ing years.
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Old 08-04-2018, 11:14 AM   #59
TheFlipper
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Re: Official MPN - Microgaming Poker Network Thread

Glad to hear that all important features are going to be implemented.
Two more q's:

1) How about full ring tables? They almost never run, if they run they are usually shorthanded anyway. Probably almost no one who plays on this network really likes them (otherwise they would have left to a room/network where these tables actually run) so whats the point to keep them?

2) Will players still have the ability to start a new table whenever they decide, with no respect in a number of already running tables with open seats or is it going to be strictly autoseating once you discontinue support of the old software?

@shortstackers pretty sure it's time for you to start learning 100bb poker lol
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Old 08-05-2018, 10:53 AM   #60
KossuKukkula
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Re: Official MPN - Microgaming Poker Network Thread

Quote:
Originally Posted by SleazyP84 View Post
- There is no way to get into any of the settings without opening a table first. This means simple things like changing the timezone of the client are impossible without sitting down and playing as far as I can tell
Btw you can do this opening a playmoney table. Don't have to pay blinds to change things.
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Old 08-05-2018, 12:41 PM   #61
chief1
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Re: Official MPN - Microgaming Poker Network Thread

Can I download the old client version somewhere (RedKings)?
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Old 08-05-2018, 01:13 PM   #62
Archang3l
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Re: Official MPN - Microgaming Poker Network Thread

Same for me.After I reinstall the old client privacy option disappeared and I stuck with badges.It's very annoying.
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Old 08-05-2018, 01:31 PM   #63
chief1
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Re: Official MPN - Microgaming Poker Network Thread

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Originally Posted by Archang3l View Post
Same for me.After I reinstall the old client privacy option disappeared and I stuck with badges.It's very annoying.
How did you do that? Can't find any possibility to get the old client
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Old 08-05-2018, 02:13 PM   #64
blackbone
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Re: Official MPN - Microgaming Poker Network Thread

Disconnection here (betsafe client).
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Old 08-05-2018, 02:15 PM   #65
Archang3l
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Re: Official MPN - Microgaming Poker Network Thread

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Originally Posted by chief1 View Post
How did you do that? Can't find any possibility to get the old client
I kept setup for the old client in case I need.

Btw I can't login to client atm(Bets10).I dont know its because of old client or because of network?
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Old 08-05-2018, 02:21 PM   #66
I'm on a boat
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Re: Official MPN - Microgaming Poker Network Thread

I'm disconnected too, seems to be a wider problem.
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Old 08-05-2018, 02:21 PM   #67
FarseerFinland
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Re: Official MPN - Microgaming Poker Network Thread

Whole network seems to be down. 32Red players out and looks like other skins are too.
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Old 08-05-2018, 02:25 PM   #68
noanic
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Re: Official MPN - Microgaming Poker Network Thread

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Originally Posted by FarseerFinland View Post
Whole network seems to be down. 32Red players out and looks like other skins are too.
yup .and i was wondering when it would broken for good

unlucky for me i live in turkey and bets10 [MPN] is my only option. other ways i would quit here long time ago.. :/
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Old 08-05-2018, 02:30 PM   #69
KissaOnSokea
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Re: Official MPN - Microgaming Poker Network Thread

Can't log on RedStar either, probably network wide.
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Old 08-05-2018, 02:57 PM   #70
Purasevic
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Re: Official MPN - Microgaming Poker Network Thread

NordicBet down.
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Old 08-05-2018, 03:07 PM   #71
KissaOnSokea
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Re: Official MPN - Microgaming Poker Network Thread

Seems like it's back now
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Old 08-05-2018, 03:11 PM   #72
MPN Alex
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Official MPN - Microgaming Poker Network Thread

We have had technical issues in the last hour or so. Tentatively, we are up and running. If you have been adversely affected by tonight’s issue please contact your poker room and we’ll do our best to make up for it.

Sincere apologies guys.

Sent from my iPhone using Tapatalk
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Old 08-05-2018, 03:31 PM   #73
henrywwy
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Re: Official MPN - Microgaming Poker Network Thread

game paused for maintenance?
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Old 08-05-2018, 03:40 PM   #74
henrywwy
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Re: Official MPN - Microgaming Poker Network Thread

you guys just cancel tournaments like that?
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Old 08-05-2018, 03:47 PM   #75
henrywwy
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Re: Official MPN - Microgaming Poker Network Thread

this is so ridiculous and unfair to the players
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