I have been playing on ACR for a few years, mostly low stake tourneys with some cash mixed in. I wanted to reload a couple weeks ago using BTC. Alas I don't deposit much (sick brag) so in the process of depositing BTC I accidentally shipped the amount in mBTC. Instead of the $500 I meant to deposit I shipped essentially $0.50. I realized my error almost immediately, furiously looked to cancel (which of course I could not). So instead I repeated the deposit process and sent another $500 using the correct conversion this time.

When I logged in a few minutes later I was surprised that my balance was +$1000. I figured that they would eventually come back around and fix their error and my balance would be adjusted. I didn't play into the "bonus" money at all.

What they have done instead is close my account permanently, accuse me of "fraud" and refuse to return my remaining balance. My email exchange with support has been predictably useless. Some have suggested to hit them up on Twitter but @ACR_POKER doesn't accept DMs.

If anyone has any tips on how to get this escalated, please let me know. Otherwise maybe it's a hard lesson for me and another data point to the 2+2 community about how much this room cares about its players.

Did you notify them of the error once the extra money was credited? If not, I can see why they might assume fraudulent intentions.

I did not. I probably should have in retrospect. I think the second deposit I sent through 15 minutes later speaks to my intentions though.

You have to ask them on Twitter to follow you and then you can DM them. They respond quickly through dms but don’t really fix much. Email is the way to go but their will be a few day delay in between emails.

how did you manage to send in mbtc just take off like two 00? genuinely curious when they send you the address and the amount to send in BTC and most wallets usually it gives the $ amount next to it before sending

what method did you use to send? i assume you dont use btc much?

when you made the second deposit i assume you go through the client again and made another deposit?

i wouldnt of done anything till the first deposit is dealt with as you could easily lose all your funds if they assume you were trying to steal/find a loophole.

hope you can get in touch with someone

I use Electrum which operates in mBTC with no USD rate that I can see. I am probably several versions behind tho. I realized I screwed up when the processing fee was orders of magnitude more than the withdrawal . I thought ACR would actually validate the amount of the exchange before creating my account and I wanted to get some $$$ in there so I went thru the client again for a second deposit before I checked my balance in the cashier.

make sure your wallet is up too date if you hold anything worth something to you on it.

did you manage to reach out to anyone? i would possibly write a full email to support explaining everything, did you begin playing with the $1000 roll (i presume so as you said you didn't "dip into the other $500")

Your problem was when you began playing with the $ in your account i think and gives them a reason to think you were trying to find a loophole or something.

I would email support with full explaination. try to find some resolution to this, i assume they have your $500 deposit still? i would try to find a resolution with this. I guess if they have banned you then your $500 is froze/ taken? Seems tough to offer to pay anything back when they hold your $ ...

may not get your account back, but at least you are doing the right thing by apologising, explaining your situation.

hope you get a resolution if you really had no malicious intentions (which i think you didn't)

good luck

(never deposited onto ACR, let alone using BTC)

sorry but how did ACR credit the account in the first place with $500 if the funds received was just $0.50?

do you just tell them that you are going to send $X, and they credit your account with $X and they just tell you to send it on over whenever you want?

can someone deposit $50 (and get $50,000) and then sit down at that no rathole massive stakes table and go to town for 5 minutes?

Min deposit is $50 using btc and max is $25k..

I really dont understand if op just found a flaw in their system .. normally you get the address and amount which it gives you to copy and paste into your wallets send box

YMMV but that's what happened to me as of three weeks ago. Might have changed the process or maybe bc it was a small amount they didn't bother to validate it before crediting. My deposits cleared in minutes; both correct and incorrect. Just don't expect to be able to withdraw if you bink

The amount on the WPN screen is in BTC, pasted into my wallet at mBTC. When I sent second time I made sure to x1000.

I did exchange emails with support for a week or so. I thought I was fairly cordial but maybe I wasn't nice enough. Might have to try again.

Its not professional that they don't verify the amount of btc received before crediting your deposit. But you prolly should have contacted support immediately to let them know before playing.

Update, things didn't go well with support Whatever, it's a few hundo. Good luck to those who continue dealing with these guys.

What did the first set of corresponding emails look like can we see them?

Harsh, perma banned with no reason given

Time to start playing as your sister

Happy to take my business elsewhere. I found the MTT player population a cut above other sites I've played. Never could get anything going there; just sucks that up and steal my money.

I'll put the emails up. They weren't much different.

Not telling someone why you think their account is being used by robots is perfectly understandable and acceptable.

Accusing someone of fraud and not telling them why is just scumbag douchery.

respond back and insinuate you are wealthy as *** and will sue, so shady

see below, first one is the support ticket i submitted.

Guessing they would snap call my bluff based on my playing history

From Clause 12 in their T&C https://www.americascardroom.eu/poke...nd-conditions/, instead of giving up without a fight, you can sue them in Costa Rica.

It should take only between five and ten years for a resolution, (perhaps a little longer in these plague years), and here's an article from The Costa Rica Star that gives information on "How to Sue Someone in Costa Rica and Possibly Win".

Please let us know how it goes if you decide to become the first person ever to sue them for what is alleged to be an unfair confiscation of money.

thats crazy, makes no sense how is sendign the wrong amount of btc even fraud