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Originally Posted by tilter29
I know what a privacy policy is
I expect Mike might have linked you to that because you don't seem to acknowledge that it may play a legitimate role in this.
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Originally Posted by tilter29
I contacted support at Black Chip Poker after having ran into a bot. They told me that they can't tell me the result of their findings because of their privacy policy. I found this really disturbing because that only protects the cheater.
Well, yes, the privacy policy is only going to protect one person at a time. And it's an understandable policy - a site that outted player's names because the site believed they were cheating would likely be violating privacy laws in many jurisdictions. However, that doesn't necessarily mean they can't give you *any* information.
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Originally Posted by tilter29
Then I moved to WSOP.com because I live in Las Vegas and I contacted support about possible collusion and they told me the same thing WPN did. They told me they can't give me any details of their findings because of their privacy policy. I immediately cashed out of my funds because I am not going to play on a site that would allow cheating to go on. Not reporting their findings is super shady to me.
I don't see how these two things are automatically linked. Not giving you info doesn't necessarily mean they will allow cheating to go on.
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Originally Posted by tilter29
Does anyone else feel this way? To me it tells me that they aren't going to investigate anything and could care less about cheating on their site. If there is something that I'm not seeing that would give them a valid reason to do this, please let me know. Thanks
I assume you mean couldn't care less, and no, I don't agree that's what it tells you. It's certainly a possibility, but not a foregone conclusion.
I think you need to separate out what it is you want them to tell you. If you want the person's name to be outted, you're not likely going to get satisfaction, and for good reason. If you want to know exactly what Player X did and how they were caught, the site might also have legitimate security reasons, not wanting to tip their hand to other cheaters. Now, if all you want is for the site to let you know that they investigated player X and found that he was botting, or colluding, or that they didn't find evidence of cheating, I think that's a legitimate request. There may be good reasons why the site would be unwilling to reveal even that info, but I have to admit they're not completely clear to me.
The first two examples I gave (outting real names, and revealing specific info about the cheating), most (likely all) sites will not give you. The last example of simply giving the results of an investigation, seems to vary greatly from site to site.