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Zoo Chat - 2020 - Quick Questions & Random Posts Go Here Zoo Chat - 2020 - Quick Questions & Random Posts Go Here

05-09-2020 , 02:53 PM
start a complain with where they have their license and if that doesn't work, take them to court.....
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05-09-2020 , 07:24 PM
Was just playing Stars on mobile. Ridiculous hand.

My AcTc vs JJ on Jc Qc Qd board.

Hit the one outer Royal on river. How can I find this hand for boom purposes?
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05-11-2020 , 07:11 AM
Quote:
Originally Posted by K4Music
Hello,

My Pokerstars Account has been "restricted" and Pokerstars support has not responded to any of my emails for the last few months.

In case I do not get a response from Pokerstars within the next few days, what other options are there left in order to withdraw my money.
Here is one option:

Quote:
Originally Posted by Josem
K2AA72,

Sorry, you're just going to have to wait if you want that money back. If you believe they're being unreasonable and you want to escalate your demands, then you have the option to formally demand the return of your money.

If you wanted to pursue this, you could write (physically, on paper) to

TSG Interactive Gaming Europe Limited (C54266)
Villa Seminia,
8, Sir Temi Zammit Avenue,
Ta' Xbiex XBX1011 Malta

You can verify that the above address is legitimate by checking their Terms of Service here: https://www.pokerstars.com/tos/

I suggest writing in both your native language and English.

-Include the date you are sending your letter
-Request the return of your money within a specified period (7/14/30) days as you deem appropriate
-Include your real name and home address
-Include your User ID
-Inform the company that if they do not return your account balance, you will contact the Maltese Small Claims Court (balances up to €5,000)
-Photocopy the letter after you have signed it and before you post it, and send a scanned copy of the letter to support@starsaccount.com

Ideally, they will return your money.

If not, if you live in Germany, then may be able to use the Maltese Small Claims tribunal to demand the return of your money.

The procedure is detailed online here:
https://www.gov.mt/en/Life%20Events/...ll-Claims.aspx

You will need a copy of the letter from above.

The goal of course is to avoid the court process. The goal is to get you your money back, not to go to court. If the money is truthfully owed to you, the company is likely to give you your money back to avoid the risk of dealing with this in the small claims court.

This is not expert advice. If you want expert tax or legal advice, see an accountant or lawyer and don't rely on free online sources in anonymous internet forums
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05-11-2020 , 10:24 AM
"Deposit and withdrawal transactions are currently disabled in your account as it has come to our attention that your account is associated with a player with whom we have an outstanding issue.

In order to assist you in clearing your account, we kindly request an explanation of your association to 'MirVIP777'. "


I have no idea who that is. Will this take 3 weeks to sort out?
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05-11-2020 , 10:39 AM
Yes.
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05-11-2020 , 10:56 AM
Thanks for that. I'll deposit on Party instead.
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05-12-2020 , 02:52 AM
Hi all

Been trying to get in contact with PokerStars for about 3 weeks now about my account, it has been restricted and I'm told I need to withdraw the money in there but then when I go to withdraw it says I cant because I'm restricted.

Anyone else had the same?

Thanks
R
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05-12-2020 , 06:24 AM
Hi!my ps account has been frozen for about 3 weeks!I'm playing in stars 15 years and never hawe been problems with account!they ignore my emails and I see that a lot of players hawe the same problem!is there any solution to contact ps support!Thanks and hawe a good day
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05-12-2020 , 06:35 AM
Quote:
Originally Posted by NorMis
is there any solution
Yes:

Quote:
Originally Posted by NorMis
contact ps support!
And wait patiently, as they seem pretty backlogged.
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05-12-2020 , 06:53 AM
Quote:
Originally Posted by Bobo Fett
Yes:


And wait patiently, as they seem pretty backlogged.
Thank u 4 you answer
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05-12-2020 , 12:10 PM
They opened my acc today. Fortunately I deposited only 25€ as the SCOOP events I wanted to play took place yesterday. Furthermore the problem with freezing gameplay still occured for me.
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05-13-2020 , 05:01 AM
Hello everyone! My name is Roman, playing on PokerStars under screenname Jumbleboy. 1st of May 2020 I received a massage from site regarding account check. Recently played high stakes cash games and heard some stories that security checks newcomers for game integrity.

I replied quickly to all questions and recorded video the next day they asked it.
Since then didn’t hear any news from Pokerstars, although sent a bunch emails and messaged them on twitter. Still no reply. Im asking to give some news on investigation terms.

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05-13-2020 , 06:06 AM
The short version: You're just going to have to be patient or play elsewhere in the meantime.
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05-13-2020 , 06:48 AM
My screenshot of the paypal account keeps getting rejected by Pokerstars and they dont answer why. Can anyone show me an example of an acceptable paypal screenshot for account verification please ?

Thanks in advance
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05-13-2020 , 01:48 PM
My account on Pokerstars is also temporarily restricted because of me and my girlfriend playing in the same tournament. She entered after me busting, thats not looking great I know. But we have the accounts for years now and we live together. Its obvious we are two persons and they have all the documents they need to see that. We didnt intent to cheat.
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05-13-2020 , 07:38 PM
In all the social media, there is plenty of people complaining about their account get frozen and no one have an answer from the support...

Some for 2 months and others for weeks now

i sent an email with all the documents to verify my account to "support@pokerstars.com" and "security@starsaccount.com" the 6th of May and still no response...

i get a DM from PS in twitter yesterday the 12th :

Quote:
"Hey, apologies for not getting back to you sooner about this - we’re experiencing a very busy period. Your account has been frozen, as we need to verify your account details. If you could send us a copy of your ID and a proof of address (recent utility bill/bank statement), our security team will be able to verify you. The best way to do this is via your PS client if you’re able to log-in (Help → Contact Us) or via our website https://psta.rs/2wjKyZY→ Contact Us.

There you can fill in the following details and send the documents to our security team:
Category: Account Security and Verification
Sub-Category: Verify Me

If you are unable to access your account or our website, then please email these to security@starsaccount.com and our team will verify this for you. Thanks. "
i already sent to "support@pokerstars.com" and "security@starsaccount.com" 7 days ago and still no response...
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05-14-2020 , 05:03 AM
Quote:
Originally Posted by MagischeM10
My account on Pokerstars is also temporarily restricted because of me and my girlfriend playing in the same tournament. She entered after me busting, thats not looking great I know. But we have the accounts for years now and we live together. Its obvious we are two persons and they have all the documents they need to see that. We didnt intent to cheat.
Please post your user name, your wife's user name, and the tournament ID.
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05-14-2020 , 07:58 PM
Quote:
Originally Posted by dacy
the number of people who believe online poker is rigged is much higher than the number of people who do not believe Newton, Einstein, and science in general.
There is a gentleman here - his name is lagtight - who does not believe online poker is rigged, but yet he disbelieves Newton, Einstein, Darwin, Aristotle, Pythagoras, and any other name in history you care to name (he will deny this, but he does). What do you think about that?
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05-15-2020 , 03:25 AM
I was playing on pokerstars when a message came up saying that my account was restricted while PS did some routine security check.

Maybe an hour later another message came up saying that the checks were completed and temporary restrictions on my account has been lifted.

So I try to register for a tournament and it says something like "your playing privileges have been revoked, please contact CS"

I do this and get an email back about responsible gambling (I guess after 3-4 years of hardly playing at all, my recent volume looks very high, and I have set some limits on what I can play) which runs me through all the tools on the site and says "out of an abundance of caution, your account has been temporarily disabled until we hear back from you"

Well, they have heard back from me but my account is still locked, and they have not responded by email either. I've tried speaking to them on twittet too and get zero response.

I was really hoping to play some tournaments on Sunday, but that is looking unlikely and I'm getting quite concerned about my account ever being reopened since they don't even reply to me.

I'm not sure what anyone here can do to help, but any ideas? Do any PS reps that can help roam these forums?

I know that they're busy with lots of queries, but I feel like when they block my account (for not really a great reason, although I get it) and say it will be reopen when I respond, they should probably reopen it when I respond!
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05-15-2020 , 04:22 AM
Quote:
Originally Posted by d2_e4
There is a gentleman here - his name is lagtight - who does not believe online poker is rigged, but yet he disbelieves Newton, Einstein, Darwin, Aristotle, Pythagoras, and any other name in history you care to name (he will deny this, but he does). What do you think about that?
Please link ANY post of mine where I disagreed with anyone on your list other than Darwin.

I can't think of anything I would disagree with Newton on. (Although Einstein did)

I am unaware of any serious thinker who would agree with EVERYTHING that all of the above people said.

Bottom line, d4_e2: You're a liar!

Please prove my accusation false by posting links.
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05-15-2020 , 05:08 AM
Quote:
Originally Posted by lagtight
Please link ANY post of mine where I disagreed with anyone on your list other than Darwin.

I can't think of anything I would disagree with Newton on. (Although Einstein did)

I am unaware of any serious thinker who would agree with EVERYTHING that all of the above people said.

Bottom line, d4_e2: You're a liar!

Please prove my accusation false by posting links.
How about you tell us your views on gay people. That would be more than enough to show everyone what an ugly, despicable, worthless piece of garbage you are. By then it won't matter much what your views on science are. Eat ****, grandpa, nobody cares about you.
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05-15-2020 , 06:08 AM
Quote:
Originally Posted by lagtight
Please link ANY post of mine where I disagreed with anyone on your list other than Darwin.

I can't think of anything I would disagree with Newton on. (Although Einstein did)

I am unaware of any serious thinker who would agree with EVERYTHING that all of the above people said.

Bottom line, d4_e2: You're a liar!

Please prove my accusation false by posting links.
I doubt those historical scientific figures subscribed to any physical principle which would allow a human being to live to be 900 years old (just as one example).

Anyway, you're missing the general point of my post, which is that Dacy's beliefs are less ridiculous than yours. At least what he's proposing doesn't run contrary to the known laws of physics!
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05-15-2020 , 06:20 AM
Quote:
Originally Posted by d2_e4
I doubt those historical scientific figures subscribed to any physical principle which would allow a human being to live to be 900 years old (just as one example).

Anyway, you're missing the general point of my post, which is that Dacy's beliefs are less ridiculous than yours. At least what he's proposing doesn't run contrary to the known laws of physics!
Afaik I, do not deny ANY known law of Physics.

We can pursue this in another Forum if you want.
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05-15-2020 , 06:27 AM
Quote:
Originally Posted by UsernameTaken
How about you tell us your views on gay people. That would be more than enough to show everyone what an ugly, despicable, worthless piece of garbage you are. By then it won't matter much what your views on science are. Eat ****, grandpa, nobody cares about you.
Not sure what your post has to do with this thread. We can pursue this in RGT if you want.

I would love to be a grandpa, but I am not one.

Regarding "eat ****" , I don't, but if that is your dietary choice, go for it.

A lot of people care about me, for which I am quite grateful.

Last edited by lagtight; 05-15-2020 at 06:36 AM.
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05-15-2020 , 06:36 AM
Quote:
Originally Posted by lagtight
Not sure what your post has to do with this thread. We can pursue this in RGT if you want.
No thanks, this place is fine. You are a just the same idiot in denial as riggies. It's actually pretty ironic that you have been demanding evidence in here multiple times while believing in a homophobe skydaddy.

Quote:
Originally Posted by lagtight
I would love to be a grandpa, but I am not one.
Finally some good news.Hope you don't have children as well. But looking at your picture makes me think: Who would want to have kids with such an ugly creature?

Quote:
Originally Posted by lagtight
Regarding "eat ****" , i don't, but if that is your dietary choice, go for it.
Childish comebacks, why am I not surprised. Eat ****.


Quote:
Originally Posted by lagtight
A lot of people care for me, for which i am quite grateful.
Sure, homophobic asswipes stick together I guess.
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