Quote:
Originally Posted by abc11
hello everyone! i apologize for my english but maybe someone can help me out with some information. 3 days ago while i was playing o pokerstars message pop up saying that my account is temporarily restricted pending a routine security investigations.these checks are usually completed within minutes after which time your'e account will either be re-opened with full functionality or you will receive an email explaining required next steps. they didn't send me email with explanation i tried to contact them but they're not replaying to my emails. is this a normal thing for pokerstars to do?
If you don't collude or so, you have no need to worry.
They have shitloads of mails now, due to corona.
It just takes like a week, instead of a day, to get answers now.
Don't worry, they'll surely answer you soon.
Had issues with chinese colluding at my games, like in Stud Hi and double or nothing SnG before, but it only took 4-5 days until i never saw 2 or more chinese at my table again, since then. Same as in Stud Hi cash, back then (many years ago).
For that, they instantly replied to me.
TY, PS!
Last edited by pennypusher; 03-20-2020 at 10:26 PM.