Hello!
I play Online poker is about 10 years, for play poker I use the services of the site pokerstars.
June 29, 2019 I ordered the withdrawal of personal funds from my pokerstars account, in response, the pokerstars security service asked me to send them documents confirming my identity and address of residence.
I sent them all the necessary documents on the same day, but I never received an answer to my request, to questions about when the check will be completed, the support representatives stopped responding at all. My nickname on pokerstars jazz919, please help me, where can i go to solve my question..

With respect Jazz919

Read back a number of posts in this thread, and elsewhere.

PS Support is ridiculously slow these days. Unfortunately, you're just going to have to wait for a few weeks until they get round to responding to you.

Can you suggest currently best poker sites with big amount of players, fast tables , with rake back that also allows trackers? Obviously not asking about pokerstars or party poker.

Thx !

Please read https://forumserver.twoplustwo.com/2...ht=suggestions

DeLorean Poker obviously

Is there a tracking site other than OPR for Pokerstars players? Now that they don't track Pokerstars anymore.

My mom who plays at pokerstars.net who's been playing on here for years. There was a message in the poker client saying that her email wasn't working or something and they needed her to provide another email. So I added one of my random emails for her and now her pokerstars.net is locked. I emailed support for her but there is no reply. It's been a week already and she keeps fussing me about it as she think's it's my fault for changing the email that got her locked.

Also, she is using windows XP. I am not sure if that could be a reason her account is locked as I saw a message saying that they will no longer support XP at the same time I changed my email.

Pokerprolabs
Playerscope
Sharkscope

ChipExcess,

You're just going to have to be patient. Over the last few years, they've laid off a huge number of customer service staff, so you'll just have to wait for them to get back to you. Good luck!

And, maybe switch to site with telephone support.

Hi everyone, new to this site but not to online poker.

I've seen strategy videos of people talking about looking at some of the most winning players' stats online for reference to see what they're doing and what their tendencies are when it comes to open betting, 3betting cbetting, re-raising, etc.

I was wondering if there is a site(s) that show this information and what it is. Thanks!

See https://forumserver.twoplustwo.com/s...&postcount=208

It's not a matter of opinion.

You said "I AM saying a player dependent on rakeback for living, well, that is not winning."

I'm not sure how you're defining "winning" to make you believe that. Said player wins money, and thus is a winning player. And if you're trying to say that he's not a winning player because he needs RB to win, well, that's just silly.

Let's try it this way. Let's say a "RB pro" gets 50% in RB, bonuses etc. Pro loses 1 BB/100 before RB, and makes 2 BB/100 after RB. IE rake is costing him 6 BB/100. He's beating the player pool by 4 BB/100. How is he not a winning player?

The reason I argue against this so adamantly is because I think it's silly to make a distinction between players who profit before RB and those who only profit after RB. People use the term "RB Pro" as a put down, and I think it's wrong. Here are a couple of examples why I think so:

Take the pro I mentioned in the earlier paragraph. Now we reduce the rake at the site by 50%, and remove all RB and bonuses. Said pro is still making 2 BB/100, but without RB. Did lowering the rake make him a better player? Of course not. He was a winning player with rakeback, and he's a winning player with lower rake.

Or let's compare two players of equal skill level, who play at different sites, and pay the same rake. Site A has a much softer player pool, but has no RB. Site B has rake races, and rakeback, and as a result attracts more pros and has a much tougher field. The player at Site A makes 2 BB/100. The player at Site B loses 1 BB/100, but makes 2 BB/100 after RB. Is player A better because his profit is without RB?

My point is this - it really doesn't matter in the end how you make your money. There are many factors that play into profitability at a site, and rake/rakeback is just one of them. Winning money is winning money, however you get there.

Well, you're certainly entitled to your opinion/preference, but I think it's misguided here, due to thinking narrow-mindedly. And I don't mean that as a pejorative - I just mean that you're not looking at the entire picture when you have more respect for one player over another. In other words, looking at it too narrowly.


Out of curiosity, what does the bolded mean?

Has anyone heard of or played on fox poker? Its web based. Was just wondering any pros and cons of this site.

Only this guy, apparently: https://forumserver.twoplustwo.com/s...1&postcount=34

SSIA... it's another one of those apps like PPPoker... I know Bart Hanson and Matt Vaughn have been shilling it for a while, and was looking for feedback from other folks... yay or nay?

*

Edit/MH: Merged: "anyone play on PKC (Poker King China)".

Streaming on Twitch.

Is it allowed? I cannot find anything in the TOS about it. Just want to stream some 5NL and show some friends how to play good poker.

https://forumserver.twoplustwo.com/2...-online-poker/

Could someone in the UK using BT broadband please check this for me on PS?

In the lobby, click Help on right; click Information on left; click Terms & Conditions.

Every time I do it, the page doesn't load and I receive a Time Out message. PS Support tells me it must be that BT is censoring that page for some reason, but they have never received such a report before.

Am I alone with this problem?

I'm in UK and on BT, Mike. Page loads fine for me.

Cheers. I'll ask BT wassup.

I deposited 5000 DKK (~725 USD) on Pokerstars on 30/7. Due to unforeseen circumstances I had to withdraw the money shortly thereafter. However Stars have a play-through requirement, so it took me a couple of day before I requested the withdrawal.

On 3/8, after clearing the play-through requirement, I requested the withdrawal. On 4/8 I received this mail:

I replied that I needed the money. (I didn't want to discuss what constituted immediately. But this was clearly after the 48 hours mentioned in their TOS. Nor did I want to tell them to **** off and why I want my money is my business even though it clearly is)

Since then they have ignored me. I sent a follow-up email after about 1 week, that has been ignored. I then contacted live chat on 15/8. They clearly didn't know what was going on. They said I had to wager the money. I said I had. She then said she would mark my case with high importance.

Nothing happened.

I then contacted live support again today. First they said that it was being looked at by the "correct department". I asked if they could tell me why it was being looked at?

Chat operator: Well, you tried to withdraw money without wagering them.
Me: No, I didn't. I cleared the play-through requirement.
Chat Operator: The email sent to you said you need to wager your money.
Me: No it didn't. c/p mail from above.
Chat operator: well, it's being looked at by the correct department. I can't help you

So they are withholding my money and wont tell me why. I have cleared the play-through requirement and (way) more than 48 hours have gone by. They haven't requested any documents or anything.

If it matters I should note that I have been an on/off player at stars for nearly a decade. While I have never been Supernova, I did reach platinum several times. The money deposited is less than what I have deposited/withdrawn on Stars previously. So the deposit pattern shouldn't look that suspicious.

What is going on?

Probably nothing; apart from their current delay in processing w/ds and answering queries - reported numerous times.

Hello. A very unpleasant story happened, in which I myself certainly will not figure it out. I played on the PokerStars 4 table cache + 1 zoom and noticed an interesting activity on my balance - money was debited (sometimes added). I immediately closed all the tables and left the poker client when I logged in again - there was even less money and they continued to be debited. Nothing was started on the computer except PokerStars (everything was checked for viruses as well), there was no connection window with support, so I wrote to the stars in the mail. He took the camera and started recording everything https://www.youtube.com/watch?v=Bq-L...ature=youtu.be, https://www.youtube.com/watch?reload...ature=youtu.be. About half an hour later there was an opportunity to contact support, I explained the situation to them, they suggested that the account was hacked and the account was frozen, today a response from the stars arrived - "Based on the results of the investigation, we can confirm that the person who was logged into your account is excellent I knew your password, because no unsuccessful login attempts were registered in our system due to an incorrect password, which means that there were no attempts to enter the account using the wrong password.
In conclusion, we want to inform you that we are not responsible for the loss of funds on your Stars account or other funds as a result of insufficient security measures taken by the player. You can familiarize yourself with the information regarding your liability as the owner of the account in our End User License Agreement.
But if no one logged into my account from another computer, and I did not play in the "casino" what can be seen in the video, how did this all happen? I don’t want to say that PokerStars deliberately wrote off money (although who knows), I am more inclined that there was a software failure, but how to prove it is the main question for me.

A.Ertbjerg

Their system is obviously flagging your deposit as not rolled over. It will probably fix itself.

Shame Stars support takes weeks to reply nowadays. A pale frame of it's former glory.