2+2 seems to be my go to for Pokerstars complaints these days;
I am a full time worker and a social poker player, I won a $215 winter series ticket which is why I woke up at 4 am local time to play the Sunday Starter, as it was the only $215 tournament available outside of business hours. After playing some games, my account was then locked about 15 minutes before the start of this tournament "for a routine security check" - Completely on stars and not my fault at all. As soon as this happened I emailed support the following;
Quote:
So it appears I've been locked out of my account for whatever reason.
It's currently 4:40am and I was awake for the purpose of playing the sunday Warm up with my $215 Winter series ticket.
Due to be locked out I cannot register (completely beyond my control).
For this reason can you please issue with me with a cash rebate for this ticket, it is the only tournament remaining I could guarantee playing given the awkward time of starting and real life commitments.
Looking forward to hearing from you,
I emailed support saying exactly this and got responded the following;
Quote:
Thank you for contacting us and we wish you a Happy New Year!
After a quick review of your account I can confirm that you are still registered in the Winter Series 01 - Micro: $2.20 NLHE [Phase 2], which will have place on 06.01.2019.
I can assure you that your case is already in the corresponding department to be attended. Although I am sorry I cannot give you a deadline to receive an answer, I can assure you that they will contact you as soon as possible.
If there is anything else we can do to assist you, please let us know. Thank you for choosing us.
Regards,
Emilia
Stars Support
That email was three days ago and I have responded twice since, each one being ignored. It seems completely unreasonable to block my account from playing (for about five days by the time they emailed me, made me provide documents and then unlocked it) and then not offer me compensation for my ticket in my opinion.
I feel like whoever responded to my email can't understand basic English either, how you replied that I'm beyond confused. I'm also wondering what this tournament I'm registered in is, I look forward to playing considering I have not made a day two of the phase tournaments