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PokerStars banned me for training. [Resolved]
11-30-2018
, 09:25 AM
got unfair banned because one of my student "15BOB15" has registered an account on the girlfriend. I know that from a Skype call in the middle of this month.
In emails from PS written the reason of the bann "close relations". In the emails form PS they write, I'm not a cheater, but they think "15bob15" will go through me at the tables. We live in different cities and have never met in person.
the first training happen on February 6, 2018, during which time up limit from nl100 to 600. Why didn't the security service PS do their job in 10 months?
correspondence with suppors PS in russian language. Part translated by google translator
maybe someone has advice on how to act? 
In emails from PS written the reason of the bann "close relations". In the emails form PS they write, I'm not a cheater, but they think "15bob15" will go through me at the tables. We live in different cities and have never met in person.
the first training happen on February 6, 2018, during which time up limit from nl100 to 600. Why didn't the security service PS do their job in 10 months?
correspondence with suppors PS in russian language. Part translated by google translator
Quote:
We understand that you are upset about the closure of your account. For the avoidance of doubt, We do not claim that you have played together since '15 BOB 15' or violated our rules of play.
We recognized player '15BOB15' is in violation of our Terms of service and that player can no longer play on our site. In a case like this, we are forced to take all possible measures to make sure that this player does not gain access to our games through the use of other players ' accounts. In this regard, we have closed all accounts of players who are related to this player and are at risk. Unfortunately, Your account belongs to them.
We recognized player '15BOB15' is in violation of our Terms of service and that player can no longer play on our site. In a case like this, we are forced to take all possible measures to make sure that this player does not gain access to our games through the use of other players ' accounts. In this regard, we have closed all accounts of players who are related to this player and are at risk. Unfortunately, Your account belongs to them.
Quote:
The decision to terminate the provision of our services to you is based on your communication with the player '15BOB15', who violated the Terms of Use in an unacceptable way. We understand that you can assume that the link with this player is indirect, but our information is accurate, and we see your account as the risk of the possibility of the player returning to our tables. This is our standard policy, and it is thanks to it that we have become the safest place to play online poker in the world, and we are not going to change our position on this issue. As you probably know, we have the right to refuse a player to provide services without any justification, as specified in the Terms of Use.
Spoiler:
11-30-2018
, 09:48 AM
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, 02:08 PM
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