.

Mods can also move derailing, trolling, bigotry and endless complaining posts and threads here.

Happy new year 2+2 community.

Hello everyone,
I'm posting my issue to get any help I can find on here. Hopefully a PokerStars employee on this forum will see this and and advise me accordingly. This might be a long post but I dont want to leave any details out.

My Pokerstars username is 'bigmykk', registered my account on November 17th or 18th, 2016. I played and overall had lost about $150 when I decided to withdraw $250 on the 7th of December despite the warning that I would lose out on the deposit bonus if I did so.

9th December,
Cash out on hold, I'm asked for my verification documents, which I go on and submit.

13th December,
Pokerstars sends me an email informing me that my documents have been denied for poor image quality. I take better quality images which I submit together with an apology for poor ones I had sent on the 9th.

20th December,
I finish 2nd in a $2.2 tournament for $191 in a 3 way chop.

22nd December,
I send pokerstars an email asking why this is taking so long? Email is pasted below.....

> Sent: 12/22/16 04:15:58
> Subject: Cashier Complaints (.COM) Pending Cash out
>
> Hello Cashier,
> It's been 2 weeks since I submitted a cash out request, and it's been a week since I submitted my account verification documents but I have no clue what's going on. I didn't realize this would take this long because Pokerstars has a reputation for being efficient especially in this area to the players. My request is that you please sort me out.
>
> Thanks a lot,
> Michael.

22nd December still,
I get a reply 7 hours later from stars security that isn't talking about my concerns in the email they are replying to, but rather infrorming me that my account has been restricted because they noticed multiple failed logins from a foreign location without my knowledge. Email is pasted below.....

"Hello Michael,

Thank you for your email.

Your account has been restricted as we have noticed several failed logins from a foreign location without your knowledge. We have conducted a full investigation into your account and we can confirm that your account remained safe thanks to the activation of the Challenge Questions.

With regards to the bankroll in your account, fortunately there was no real money activity during this access.

In order to reinstate your account with a new password and PIN, we would like to ask you to please:

1. Scan / reformat your computer and remove any virus or malwares detected

2. Change the password on your e-mail account.

3. Confirm that you have taken these steps.

4. Provide us with a clear digital photo of you holding your ID document (please make sure your equipment is clean from keyloggers before sending, to avoid compromising). Please make sure that your full name, date of birth and the expiry date of the document are clearly readable.

You can send this to security@starsaccount.com

Your cooperation is appreciated. We look forward to hearing from you.

Regards,

Enrico,
Stars Security."

24th December,
I go on and do everything they asked me to do in this email. Then I remind them about the pending cash out plus my verification documents which were the subject of my complaint but were not mentioned at all in their account restricting reply. Email is pasted below......
> Sent: 12/24/16 11:24:48
> Subject: Security Document Request (.COM) Photo of me holding my ID
>
> Hello Stars security,
> I got a request to submit a photo of me holding my ID, which is attached below.
>
> I'd also like to confirm that I've scanned and formatted my laptop, and I've changed all my passwords include the one for the email address.
>
> However, I still haven't got a confirmation from you on whether my verification documents submitted 9 days ago were approved or not. I've therefore attached them again for your consideration. Please zoom in to view every detail clearly. My cash out is still pending because of this.
>
> Thanks for the help.
>
> Regards,
> Michael

24th December still,
I get a reply from them which is detailing steps on how to reset my stars password, and telling me that my challenge questions were removed.....
Hello Michael,

Thank you for your email.

We have now removed your challenge questions. We strongly advise you to set up challenge questions again as this feature allows you to further secure your Stars Account. You can set it up by clicking on Account menu > Security Questions and then Setup Security Questions. Once setup you will receive confirmation. You may edit/remove the questions at any time using these steps.

To reset your password in the software here is the step-by-step walkthrough on how to reset your password using our Password Reset feature.

1) Start the playing software

2) Click "Log In"

3) Click "Forgot Password / Stars ID?"

4) Fill in the information

5) Click "Submit"

6) You should see the following message: "A temporary password has been sent to your registered email address."

If you cannot reset your password we need to ask you a few questions that only the account holder would know. Please do your best to answer the following questions:

1) What is your registered date of birth?

2) What is your registered phone number?

3) Please mention a previous deposit/cashout method that you have used on your Stars Account.

4) Please provide the Stars ID of a player to whom you have transferred funds or that has transferred funds to you.

5) Any additional information that may help us verify ownership (e.g. previously registered mailing/email address, approximate current balance, last login, image on your Stars Account).

If you feel you are unable to recall the answers to all of the above questions then please email us a clear digital photograph of your driver's license, or other government issued photo identification, ensuring that the details are visible.

Please scan or take a digital photo of your identification and send it to security@starsaccount.com.

Thank you for taking the time to complete these questions, we apologize for any inconvenience caused by our security measures. They have been established to prevent any unauthorised access.

We look forward to hearing from you.

Regards,

Rebecca M.
Stars Security

To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions. Activation of these features is extremely simple and can be completed within the ‘Account’ menu in our software.

We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.

I go on and reset my password, I add my challenge questions again, and the last correspondence I get from pokerstars is on 28th December and it's....

"Hello bigmykk,

Your Security Questions have been added to your Stars Account as requested.

As a security precaution, this email has been sent to ensure that you have authorized this change.

If you did not authorize this change, please contact "Stars Security" <security@starsaccount.com> immediately.

Regards,

Stars Security"

I sent them another email on the 30th December ranting,chow come I'm not able to access real money games since 22nd, and my cash out and verification issue haven't been addressed at all in any of the emails. Haven't received a word from pokerstars again to this minute.

My request is for everyone to look at these correspondences and tell me what's going on. If an employee of pokerstars is here, please help me look into my issue because I'm pretty sure I've been really patient but nothing here shows at which point my cashout or verification process is at. And why my account is restricted and I can't play any real money games. It's like pokerstars is wearing a hoodie and shades at the same time.

It's all frustrating but I'm trying my best to be understanding as regards to player safety and how stars handles those issues. However, I think they should let me know if there's something am doing that has brought us to this point, which they haven't mentioned anywhere. They haven't even accused me of anything. They are just quiet. Are they just buying time as they dig up some dirt on me? I need to play, and I need to know I can cash out any time if I want to.

Thanks in advance for the help.

*

My account has been reinstated. No word yet about the cash out delay.

*

Everything is clear now. Cash out has been approved. Mod can close this thread now.

*

They told me my account had been reinstated and I was welcome to their tables and to carry out real money transactions. To which I asked why my cash out was still pending after close to a month. And they replied on the 6th informing me it had been approved and the delay was to carry out a thorough investigation of my account.

I think this delay was mainly because many of them were home for the holidays and there were few people left in support to handle all these issues quickly.

I have been using playerscope to track my stats, and they still only show 2016 as the latest year on there. My question is, how long will it take for them to start summarizing the 2017 stats?

What did they say when you emailed them?

During the Senate Judiciary hearing on Sen Sessions nomination for AG he was asked if he would review the Wire Act as it pertains to online poker. He responded in the affirmative.
Is this good, bad or just more lip service from a politician?

Hello

I moved from the UK to germany. The support made a mistake and moved my account to Pokerstars.com and not to Pokerstars.eu. I have to wait now till they move it back to .EU

**** is the TCOOP starts today and cant log in since i dont get the .com software from germany. Is there either a way to DL the .com software or contact the support in a quicker way to prioritize my case?

Can send you the installer as i'm on .com. PM me if you still need it.

hi guys
from some days i can't log in the winamax room because :
"server timeout"
i ask by mail support they said disinstall , ccleaner, reinstall
but the problem persist
someone can help me ?
really thank you

Hi Guys,

Not sure if I've messed up here...

I have an account with pokerstars "xxxx1. It has a daily deposit $15 limit.

Yesterday at work I was up to date with everything so I decided i'd play some poker. The problem is I had another 8 hours until I could deposit again..

So, I opened a 2nd account to get round my daily deposit limit. I didn't know this was not allowed.

The account was called the same as my original account but with a 2 "xxxx2"
I used my same e-mail, but as gmail.com rather then goolemail.com but technically its the same e-mail.

I deposited USD 200 and then instantly the 2nd account got frozen and I revived the investigation e-mail. I replied explaining what I had done and why i did it. I also said I'm happy for them to close the 2nd account. My question is am I going to lose the USD 200 in the second account? I was not trying to cheat, exploit bonuses or anything like that. I just wanted to play through my lunch break.

Any ideas? I have not had a reply from poker stars yet.

Thanks

Charlie

ffsear

You'll have to wait for PS's final decision to find out for certain.

what network is ACR on??

Check out the description of the first subforum of Internet Poker (this forum).

Hello,

My playing privileges have been revoked from poker stars. How do I resolve this? I have sent them an email and not got a response (its only been 24 hours)

I imagine its because I changed my payment card, as the first game I tried to play following this I got this playing privileges revoked thing. No fraud or anything like that.

Anyone able to help me?

Thanks

Be patient, they'll get back to you soon, and i'm sure it can be resolved.

I live in the U.S. and havent played online since black friday, but it seems from reading on here that a lot of people do. I'm curious if the online situation in the U.S. is even any worse than before black Friday as far as having a lot of games to play? Obviously the play is a lot better and I know that's probably the most important element for most players, but for someone like myself who played a ton but mainly just for fun, is it even any worse?

So who polices Pokerstars? I'll start by saying I'm not a riggo who thinks I have been scammed by Pokerstars.

However, with the PLO bot ring I believe nobody was reimbursed for their losses vs the cheating players?

How is this possible, Stars are responsible for ensuring the integrity of their games to customers and if they fall short surely it is up to them to accept responsibility and refund victims?

The Isle of Man Gambling Supervision Commission.

Actually, nowadays, I think they are licensed in and/or regulated by multiple jurisdictions. Some of them are ringfenced though. So who has authority might depend.

If you're a UK based customer then I assume it would be the Isle of Man one mentioned above?

I can't imagine them taking too hard of a stance with stars given they're probably one of the biggest employers on the island.

No, a UK customer plays on PokerStars UK, regulated by the UK Gambling Commission (UKGC).

Unregulated markets are split between IOM and Malta (MGA). The latter is for large prts of Europe.

But if i go to Guyana do i have to pay extra from my winnings as part of a colonial tax ?



And no this has nothing with 'idea' of putting them in the same little playfence with .it and .es, that is still only a glimpse in the eyes given them for an illusion that they live the democracy. But wherever you put them all make sure they are dry and that they make no eye contact with strangers.

http://www.cc.com/video-collections/...he-week/rbh95h
2:40

Bitcoins only "lose" their value relative to fiat currency. If there is no buy/selling of your Bitcoins from Ignition, you still have X amount Bitcoins. If you wanted currency, you should have requested a check which is representative of X currency. Just some food for thought.

bitcoin is also a fiat currency.

It's semantics as to deem if Bitcoin is a fiat currency. This is going to be a an ongoing discussion for some time to come.

https://fee.org/articles/fed-economi...fiat-currency/

My position is I don't care to defend that if Bitcoin is or is not a fiat currency.

However, I will rephrase in saying that if we derive the convertibility value of BTC through traditional government-issued and -backed fiat currency like the USD, it's an unfair comparison.

Again, you still have X Bitcoins at the end of the day that one agreed to receiving. I'm looking at this purely from an insulated technical utility of Bitcoin. Monetarily, we don't live in a society where Bitcoins are the dominant currency (fiat or not) to price and derive value of goods and services purely in BTC.

Instead many folks here are seemingly utilizing Bitcoin as a means of value for their respective fiat currency when converting from traditional fiat currency to BTC for everyday use is has not reached mainstream yet.

For the possibility of loss by converting USD to BTC, BTC is its own currency (fiat or not) that is subject to market forces of supply/demand when valuing it against the USD or whatnot non-crypto fiat currencies. Conversely there's also upside gain relative to the USD, so we can be "making" money.

In short, I do agree that Bitcoin its own currency (fiat or not), and we should be looking at it as that, as if we're hypothetically converting USD to HKD to play at Ignition Casino now that it's owned by HK investors. And that by holding HKD we are subject to 24-7 currency-exchange-rate fluctuations if our currency of choice is USD.

We should not treat Bitcoin as USD or whatever traditional fiat currency because it's not. Ultimately Bitcoin is Bitcoin, not USD. We would be subject to the same exchange risk if our respective fiat currency is not USD and we took the Ignition's check cash-out option for which is denominated in USD.