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what do we need to be made aware of? I have been playing there for a few years... Heavy volume last 2
My biggest issue is their three attempts to get out of paying my last cashout. I withdrew my entire balance and they reversed it and wanted me to keep playing. I find this to be a gross violation of basic problem gambling protocols.
When a player wants to stop gambling, trying to push them back to the tables takes advantage of those with compulsion issues IMO. How many people put in this position go back to the tables and blow it or waste more time on playing when they don't want to?
They claimed something like I did not give enough action. I turned my cash deposit over about 15 times. How could that possibly not be enough action?
GA question #14 asks: Did you ever gamble longer than you had planned? The answer to this should not be "Yes. Because the casino made me."
After I pushed back on that, they wanted me to provide documentation on my cash deposit. If they had some issue with where my $400 cash originated, which doesn't make any sense, waiting until I withdraw to ask about it is absurd, as that request borders on the impossible. My account was $0 when I made the deposit so there was no other money to be concerned about beyond the cash they happily accepted at the Rio cage.
Once I explained that, they went back and found some $25 echeck deposit they wanted me to document that had long cleared to point I couldn't prove it anymore. The fact that it didn't bounce, nor did any others from this account over three years or so, and I had already submitted a bank statement on this account as well as an ID on several occasions, makes this an unreasonable request.
The time for WSOP.com to inquire about this was at the time of the echeck transaction. Waiting until later, months after it cleared, when they accept a cash deposit and I'm trying to cash it out is definitely not the time, as far as I'm concerned. It feels like a freeroll to me.
Even if they wanted to push the issue on this $25, reverse it and pay me the other $384. I found it difficult to trust them after the other run around. It had all the makings of a phishing scam or stall job to me.
I finally had it with them and demanded payment or else I would file a gaming complaint. They paid me, then emailed me claiming that I requested that my account be closed so they did. I never made any such request and told them to reopen my account.
They then told me that I violated T&Cs and I was banned from all CIE sites. I find it easy to demonstrate that they were dishonest by saying I requested it, then changing the story when I called them on it. I expect better from a licensed Nevada gaming operation.
This doesn't even cover all the support issues I've encountered or money lost from their geolocation failures that they will not refund.
Banning me from the state's monopoly site for requesting a $411 off a $400 cash deposit and pushing back on their attempts to get out of paying me is unacceptable. I feel strongly that a site that hassles players this badly, especially through means that could abuse problem gamblers, needs to be set straight by regulators.
Last edited by John Mehaffey; 07-06-2018 at 11:40 PM.