Welcome to: Crypto cashouts 101:
Once you request some BTC`s you can always trace them through any blockchain explorer:
https://www.blockchain.com/explorer as soon as it hits the Blockchain that as far your poker room can control it.
At that point, you just need to wait for the "miners" to add your transaction to the actual blockchain so those BTC`s actually belong to you, this usually takes just a few minutes.
There are a few factors that might delay it for days (No relation with your pokeroom):
- You are not using a "True Wallet", such as coinbase for example. They are fairly good but they are more like a "bank" and are often overwhelmed and might suffer huge delays on top of the ones the blockchain may experience.
- Elon Musk tweets anything about crypto (LOL) I mean, the "crypto world" reacts to major events which usually means the "mempool" gets... jammed. (way too many transactions happening at once)
How to solve it:
- Use an alternative Cryptocurrency such as LTC, ETH, USDT etc.. people in this thread will gladly share their experiences
- Use a "TRUE WALLET", way less trouble. I use a Trezor, but are plenty of options out there.
- Stay tune with major crypto news, that might cause a major market reaction, I often read
https://cryptopanic.com/
Random source:
https://www.coolwallet.io/delayed-cr...n-and-history/