Im in the process of getting scammed out of my money on William Hill.
Signed upto WH just over 2 weeks ago,made my first deposit straight away and over 2 days rarely played on the site,about 1,000 10NL+20NL HU hands.

On the 3rd day i try to log in for a casual game of poker as one does,couldnt get onto my account so i rang up customer support to be told they want proof of my age by sending in a scanned copy of passport or driver license.
Standard procedures? Yeah it is...

My problem with this is letting me deposit funds without me prooving my age and then deciding to freeze my account with my funds in it?
I tryed to sign upto Full Tilt a while back but was told then id need to proove my age before i can deposit,known well then id have bother getting hold of a scanner i didnt bother.

Anyways after a few days i managed to get my license scanned and sent in,happy days well so i thought.3 days later same thing appears when trying to log in,within that 3 days i played around 2,000 20NL HU and about 1,500 20NL Full ring hands and 3 mtts,2 sats to the monthly 1mill(with no success)and a $1 freezeout(William Hill special)Which i won for a big greasy $40 LOL!

I then get onto live help asking whats the problem with my account now,i was told that it was standard security check and my account will be re-opened within a few days,i decided to leave it the weekend.
Today i started the phone calls,first time i was told that my account will be re-opened within half an hour,half a hour came and went,still not working.
Decided to ring again,this time i was told not to try and log into my account for atleast an hour as everytime i was attempting to log in was reseting it or some cr*p like that...left it over 4 hours,still no success.

Right back on the phone,this time im getting accused of colluding and my account will not be re-opened untill i send in a declaration letter explaning my collusion? basicly they want me to own up to something i didnt do and my account will remain froozen untill i do so.
My moneybookers details,proof of address...ect

He continued to tell me that they had every right to do so and that they had proof of myself and another player exchanging money?
Ofcorse they wont send me this so called proof via e-mail OR tell me the username of the other player being accused.

Such a great site to play poker on

I understand poker rooms do need to freeze accounts they suspect of collusion, but I do believe there are innocent players out there who get accused of this and they have little or no recourse. If you're one of those OP then I do feel for you.

I've seen countless threads where ppl are accused of colluding, using a bot, using prohibited software. It makes me worry about having large sums of money in my account. I don't understand how someone is meant to prove they are 'not colluding' or 'not using a bot', would any of us be able to prove that? The poker rooms needn't provide any proof of guilt either it seems. It scares the crap out of me.

It just dosent make any sense to me,ive played such a small amount of hands and majority of them have been in HU games.So who are myself and this other accused ripping of here?

I think i should have the right to see the so called proof of me colluding but as they said i agreed to the terms and conditions when signing upto William Hill so theres nothing i can realy do.
Im just supposed to sit here accept the fact i colluded(Which i didnt)and let them take my money.

Read a few threads on 2+2 today about William Hill,shame i didnt read these before joining the site

I read the other WH post alright. Have they locked your account pending investigation or have they closed your account and kept your money? Did you have much money on there?

Looks like the guy on the other thread eventually got his account reopened and his money returned (after 7 months!!)

http://forumserver.twoplustwo.com/sh...9&postcount=29

I'm not sure if there is a WH rep on 2plus2? Would be useful if there were.

Just under 400e deposited enough to match there first depositers promo $600,sent email yesterday with all information they asked for,moneybookers info ect.. didnt get back to me so ill leave it a few days.
Seems to me since making that first deposit that they have done everything to stop me accessing my account and funds,was told yesterday id have to right a written letter to a certain address to receive the information they had to proove i was coluding,the day before on the phone i was told i would not receive any such information as i had no right basicly.
But as ive posted this on a few forums someone kindly told me under freedom of information act you are entitled to all data concerned with you.
Anyways ill kindly update this thread when they email me back

I'm sorry to hear about your bad news. I hope it works out ok and thanks for letting us know. I have a problem with websites not asking for photo ID up front before you deposit. They seem to have no issues with security until they have your money, then the onus is on you to prove to them to their satisfaction that all is on the up and up. Seeing that already have your money I'm not so sure they want a good resolution. Of course this varies greatly depending on the site. GL OP

William Hill do not scam anybody out of money

I also doubt they're out to scam, but their customer service is horrible. I joined a few weeks ago, cashed out $5k and was advised it would be in my account in 3 - 5 working days. No confirmation email for the cashout, I waited 7 days before contacting them and was told my account had been flagged for ID verification. Ok, no problem, its pretty standard, but why not be pro-active and advise the customer of that when they deposit/cashout/anytime prior to me waiting days only to realise that they're probably sitting on my money waiting for me to contact them... customer support are always playing defence instead of trying to make it a good experience for its customers. As such they've lost a $5k MGR player to another skin.

Thanks for this great post Rek,realy made me see the light.
Since reading your post ive realised im the one totaly in the wrong,ofcorse they dont scam people out of there money cause they dont advertise it on there website right?

Im realy not here to have a massive debate about what you say William Hill do and dont do,all i know is William Hill are basicly taking my money.ok?

Richard - Please contact me directly with your account details and I will look into your problem, as a company we pride oursleves on customer service and security within the poker room. Whenever you feel that this has slipped please contact me and I will look into anything going forward.

'As a company we pride ourselves on customer service....'

This is a joke, right ?

Or are there 2 William Hills out there ?

I feel this has slipped just about every time I contact William Hill customer service.

Lied to, misled, ignored, had my time wasted, mocked, the list goes on.......

What position do you hold in William Hill, WHREP and how should I contact you, because I have a long list of times that your customer service has slipped.

Thanks

Fated - you have been given your own VIP manager to ensure the best service. Im not sure what more that we can do for you as a company.

I wasn't aware we were given our own VIP manager.

How do we get in contact with our VIP manager ?

You just told someone whenever they felt the standards of customer service had slipped to contact you.

I feel they have slipped on numerous occasions, are you not interested to hear about them ?

I am unable to post the contact details on the forum. However please contact customerservices@williamhill.co.uk and quote 2+2 and I will assure you that it will be looked at.

Rek has a great way of cutting to the chase and avoiding all the verbosity that makes a lot of these threads so tl;dr.

You were implying that William Hill is out to scam you. I have no idea where you are from but William Hill are a highly respectable bookmakers in the UK with branches in almost every high street. They have been around for maybe 50 years or more and their reputation is undoubted.

I am not saying whether or not their CS has handled your case rightly or wrongly but they are not out to scam you and saying they are is just ridiculous.

To OP, lots of people chip dump heads up. They probably found one of your sessions suspicious whether it actually be or not and are investigating it or did conclude you were chip dumping hence that bit about the "transfers."

Also it would be a pain to get ID checked to deposit, I'd definitely rather have it checked on withdrawal. Think about when you first wanted to play poker, would you want to deposit and play right away or have to wait 3-5 days for ID verification first?

not trying to hijack your topic just wanna say another "good thing" about wh.


I get a few days ago an email with :"On your first deposit of only $15 or more, we will give you an instant bonus of $10 to get your bankroll started!.."


yeah right



transferred the money/the deposit on betting section when i saw that the INSTA BONUS never arrive and kinda lost it: ))

I realy couldnt care how highly respected William Hill is in the UK,im not going to sit here and condone there ways of treating there customers just because they have been around for 50 years.

WHREP,Can anyone confirm this person even works for William Hill?
Sending my personal information via PM to someone with 5 posts on 2+2 who claims to be a WH rep dosent seem like the smartest move to me.No offense

How highly respected a company are or how long they've been around (e.g. Lehman Brothers) does not mean anything in any absolute sense but it does give some indication as to which is most likely:

1) They are engaging in crude scams to steal small amounts of money from random poker players. (Which would quickly destroy their repuation).

or

2) Some hothead is just venting in a typically blowhard manner because he has endure a short wait for his money.

You've got it spot on Richard. I wouldn't dream of sending account information by PM to someone I don't know on a forum and neither should you.

Two possible options here, either:

1. This is a scam and the person is trying to get your account info by posing as a William Hill employee.

2. The person actually does work for William Hill and has demonstrated the usual sort of level of intelligence of a William Hill employee by expecting you to send personal information to someone you don't know. Let's be honest, this is a possibility. If William Hill's customer services were actually up to anything, they wouldn't need to be on message boards offering to help people.

Yes there are. There is a William Hill Poker run by the people who run William Hill the UK betting shop and a William Hill run by playtech but I can't remember the full url for it

This is silly.

Every company has it's share of customers like this guy who seem to think the world is unfair against them while usually leaving out a lot of information when telling their version of the story. These boards are filled with tales that begin like the OPs but end with a lot more info that the OP chose not to share initially about his situation.

On the flip side, Will Hill is often sloppy and confusing with how they promote their bonuses (with regard to the terms and conditions), that is a legitimate complaint, though they are not doing this with evil plots against people's 15 bucks.

Looking at his registration information, he appears to be legit. However, as he hasn't come here through "proper channels" AFAIK, I've banned him and requested he email administration here to have his identity confirmed and his account reinstated.