Ok..Been playing online for years...like 15. Look at my other posts here..so u know I'm legit. I tried AC for last few months to take advantage of bonuses. Let me tell you...they are the worst scam artist ever. I have all documentation to prove it. I'm not talking about there Algorythms or bad losses. I'm talking about their Financial records and my withdrawl requests. I won a couple grand a few times..made the request to withdraw and never got it. Even though I went through their protocol and was approved...months ago...when I respond to security 'security@americascardroom.eu' they just ignore my emails...I'm not sure if they think I'm that stupid or what...I screen print everything..Transaction log has been modified (by them). I keep winning...I guess too much...It's really unreal. I'm going to dispute it with credit card. I told them to ban me. But they never respond to that either..Only with declining my withdrawals. Accounting/transaction are modified...like I wouldn't notice or something. Then last 3 emails (today) they ask for credentials to verify deposits which were months ago. I sent them all documentation..months ago and was approved... (see ticket #'s and emails below)
They sent me confirmation that I was clear...but still keep sending the email and then never respond to Error. (Yes i checked my Spam folder) I've never seen anything like it. Something is going on there. Here is a few emails:
From: AmericasCardRoom [mailto:security@americascardroom.eu]
Sent: Thursday, October 29, 2015 5:40 PM
Subject: [#AUA-664-51037]: I want to certify my account.
Dear
We hope this email finds you doing well.
As part of our security protocols we would like to have your account certified by providing the following documents:
* A clear copy of the front side of your Driver’s license or Government Issue ID
* Clear copy of a recent utility bill
* Clear copies of the credit/debit card(s) used in our site. Visa ****7652
* A signed copy of the Card Authorization form for Visa ****7652 that you will find attached.
These documents can be sent as a scanned image via email or to our toll free fax (1-888-902-2541). This process is meant to confirm your personal and financial information to certify your account.
For further assistance please do not hesitate to contact us by replying this email or please visit out live chat; we will be more than glad to help you.
Kind Regards,
Charlie
Americas Cardroom Security Team
Check out our preferred cash out option: BitCoin! The fastest and cheapest cash out option available, ask one of our agents for more info anytime!
Ticket Details
________________________________________
Ticket ID: AUA-664-51037
Department: Security
Type: Issue
Status: Closed
Priority: Normal
Helpdesk:
https://livepokersupport.com/index.php?
See this now> and date>
From: AmericasCardRoom [mailto:security@americascardroom.eu]
Sent: Monday, September 28, 2015 2:16 AM
To:
scottksu57@gmail.comSubject: [#NWX-508-27743]: Your recent withdrawal
Dear
Thank you for contacting us.
Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience.
Please feel free to contact us back if you have any questions or concerns regarding the previous email.
Kind Regards,
Daniel
Americas Cardroom Security Team
Check out our preferred cash out option: BitCoin! The fastest and cheapest cash out option available, ask one of our agents for more info anytime!
Ticket Details
________________________________________
Ticket ID: NWX-508-27743
Department: Security
Type: Issue
Status: Closed
Priority: Normal