It might be interesting for anyone interested in the problem gambling aspect to have a look at https://www.gamblingcommission.gov.uk/home.aspx

A couple of things I noticed:

https://www.gamblingcommission.gov.u...exclusion.aspx

"We will use any information provided [by you, the customer] to consider regulatory compliance. However, we are not a complaints handling body and we are unable to obtain a refund of any money you have spent gambling."

https://www.gamblingcommission.gov.u...materials.aspx

"In any case where we determine that you [the site] have not taken reasonable steps to prevent a self-excluded customer from receiving marketing material we may take regulatory action against the business, the relevant Personal Management Licence holders, or both."

"Where self-exclusion has expired

You should also take the same steps to prevent marketing to customers whose self-exclusion has expired but who are yet to make a positive decision to return to gambling."

It may well be how it works. Why don't you explore that avenue rather than posting about what people will or won't tell you?

Nope.

Nope. You're not very good at this.

What's the point of this thread at this point?

I completely agree they should have the right to refuse any customer their service that they choose for any reason they choose. Those choices should be rational though. Refusing someone service because they ran their mouth about being self-banned when they were drunk is irrational; gambling addiction or not.

So like I said nothing is illegal about it and they absolutely have the right to refuse this guy service. The reason it's immoral regardless of all that is because continuing to refuse him service for this "reason" is completely irrational. Like I said, why should PS care if he has a gambling addiction or not? The moral thing to do would be to keep taking his money until he's literally busto. They are acting against their best interest in this case and that's what makes it immoral.

I'm not sure you know what moral means.

It's the same pathetic modern day excuses and pardons for peoples self inflicted woes.

The fault is on some one else. It's never your own fault, you're never to blame, it's somebody else or some other company that made you do it.

I for one am sick of it. IT'S YOUR OWN FAULT. YOU ARE TO BLAME, NO ONE ELSE. YOU!!!!!

How in this day and age with all the available free resources, this forum for eg, twitch streams, youtube etc can you be a losing poker player. With a little application and only a little you could easily become break even, and with a little more study, dedication, dexterity you could be a winning player.

It's beyond me.

Then again, without the losers there are no winners. Ignore what I said above. Actually didn't even need to mention that, as degenerate gamblers know better and would never learn to win, their own system is much better. SHEESH.

Either that, or he's trolling.

Your attitude might have been popular in pre-Victorian times. In modern civilized societies, we tend to try and help people with their problems, because, y'know, some people have struggles in life that are not wholly their own fault, and society generally functions better if we look out for one and another.
On the one hand, we have a society (in Europe at least) that gives us the freedom to gamble, but those freedoms come with responsibilities. If sites like Pokerstars want to legally operate a gambling site, they have a duty to protect people from developing 'gambling problems'.
/derail

Yea, Yea, I don't buy your bleeding heart do gooder philosophy. You're only like that when there are cameras around so you think you look good. You wouldn't look twice at them if nobody was around, ie this forum

Invest that energy helping people with real problems. The sick, the poor, the victims of crime rather than those that have inflicted their woes on themselves because of their own stupidity or greed, then cry like babies.

It's neat that scumbags all think like this and can't comprehend that there are people who do the right thing even if nobody's watching.

Hit a nerve eh? Another bleeding heart do gooder when people are around. Not being very nice now are we? Nasty name calling.

Go visit some degenerate criminal in prison and give him a hug, oh and don't forget to bring a camera, which I'm sure you won't.

They could also ban him for playing underage at the time because there is no way that OP is actually an adult.

No money in poker everyone has self banned

OP you have 0 chance of getting your account reopened save your money & time.

I once asked them to close my account for 3 Months & they did but when I asked them to re-open my account I had to jump through hoops to get it opened again.

OP what was the hand that made you go NUTS quads over quads.?

I'm not an adult, I'm only 35.


My son is 18. I could have him open an account, but the main reason I wanted back was to buy into EPTs and UKIPTs.....I'd have rather wasted money on buy ins than their online casino.


Stars are now ignoring my emails so the likeliness of pursuing this legally is now very high, thanks for folks advising this that I've been missing out on money.

This person is claiming to be using a lawyer, so you should contact him to see if that lawyer can handle both of your cases, as perhaps you can negotiate a lower fee due to his handling multiple claims. Your issue has both twice and half the chance of succeeding as that other case for what it is worth.

https://forumserver.twoplustwo.com/2...ghlight=lawyer


All the best.

Good thing you're trolling, otherwise it would be a shame you went and created this thread that would be Exhibit A for the defense.

Should lock this thread due to the pending legal action

I wanted to provide some information on general Responsible Gaming circumstances that may arise in the future that could be similar to this one.

I've reached out to TSG Head of Responsible Gaming Jeanne David to request assistance on how best to handle RG issues that come to the boards -- in cases where discussion has reached an impasse and posters may no longer feel qualified to provide assistance that may be needed.

David provided testimony before Michigan lawmakers last year in the capacity of a Responsible Gaming expert -- and is a Certified Addictions Counselor (New York) as well as a poker player. She has been with the company since the mid-2000s.

http://www.starsgroup.com/press-cent...gaming-expands

In cases where a poster has an issue with a land-based casino or otherwise divulges jurisdiction, some of the posters here including myself are willing to look up the relevant info and post links/phone numbers so the individual may communicate with qualified professionals.

In cases where jurisdiction is unclear, Jeanne David referred me to the following webpage to share in cases where posters' knowledge and resources here may be exhausted.

https://www.pokerstars.com/about/res...aming/#/over18

Below is a list of regional resources published on that webpage, although there are more jurisdictions than I've included here.

For the USA – the best place to seek assistance is https://www.ncpgambling.org/

These are the helpline numbers:

Call 1-800-522-4700
Chat ncpgambling.org/chat
Text 1-800-522-4700

They will provide a treatment program in the state where the player is seeking help.

For Canada The RGC has a website and

https://www.responsiblegambling.org/get-help

and a link where a player can find a treatment provider by clicking on this link: https://www.responsiblegambling.org/...-your-province

For the rest of the world, if there is no specified treatment provider in the list above, Gambling Therapy is a UK organization that provides help worldwide: https://www.gamblingtherapy.org/

I bring this up since the OP of that locked thread also posted in the Pennsylvania Self-Exclusion discussion thread in NVG a few days ago, and Responsible Gaming communications are being closely monitored by regulators in a number of areas around the world.

-David

DISCLOSURE: I am not an employee of TSG or any other poker operator, but do publish content on affiliate websites that promote PokerStars.