Hey, posting here had the desired effect, they have now actioned my GDPR request, it looks very rushed, full of spelling mistakes, but hey, I get to see some of the emails I deleted in rage. Look at this one. Please read it a couple of times as now I remember why I am so angry. See bold. In fact its almost like they didn't want me to close my account.
From
support@pokerstars.com
To *
Date 1 st September 2011
Subject PokerStars Support - Winning and Losing
Hola:
Greetings from PokerStars.
At your request we have closed your account.
Please note that when an account is closed, it will still remain in our system.
If you change your mind
and want to play at PokerStars again, you will need to request for this account to be reopened. It is
not possible to close one account in order to open a new one. For additional reference, simply not
using your account is equivalent to closing it, as the system will recognise it is inactive after a six
month period.
We value all of our players at PokerStars and do not like to lose them for the wrong reasons.
If the
sole purpose of you closing your account is you doubt the integrity of our games, then please allow
me to demonstrate via the following information that we only run an honest game.
Please remember that whether you win or lose in our games, you are playing against other players
like yourself, not against PokerStars. We do not have any house players on our site and we do not
cheat our players. We simply shuffle the cards, deal them, and the players at the table decide how to
play them. There is nothing more to it.
PokerStars' games have been proven as fair by anyone who has ever tested them. For example, we
commissioned an independent audit from the largest consulting firm specializing in software security
and quality, Cigital Inc. They judged our shuffle to be fair, random, and unpredictable. You can read
more about this testing on our website:
http://www.pokerstars.com/poker/rng/
We also monitor all the hands we deal for any unusual statistical results. Also ANY player can get all
of their real money hands to test our shuffle and deal... and they do, as it is quite simple using poker
analysis software. PokerStars has absolutely nothing to hide and we are quite happy to prove it.
As it stands, PokerStars has dealt over 65 billion hands without any evidence, from anyone, that our
shuffle is unfair or anything but random.
If you are still concerned about PokerStars' games, why not you examine your results yourself? You
can actually request your full hand history from us and input it into some independent poker analysis
software, such as PokerTracker, PokerOffice, or Hold'em Manager (you can download free trials if
you wish). These programs can then show you easy-to-read reports covering all your results, plus a
large number of other statistics on the hands you have been dealt, your play, and the play of your
opponents. An analysis of your own hand history will show PokerStars' games are fair.
Please let us know if you need further assistance. We wish you the best of luck on your future
endeavors.
Regards,
PokerStars Support Team