Can't seem to get hand histories for sessions I played 2-3 days ago. I have automatic downloads enabled, but they're not showing up. I tried getting them using the "Request past reports" function but it just tells me "no data was found", regardless of what dates I select.

The hand history download function doesn't work yet (not sure why they haven't removed the option). There are some workarounds, but best bet is to contact support and they will send you the required info. RIO support is superb, best from any poker site I've ever played - admittedly the test will come once traffic increases.

My experience on the tables at RIO has been pretty positive - lots of recs (like me...). Of course higher traffic would be better, but I can usually get 4 tables going quickly across stakes. Software is good visually, although can stutter a bit at times.

However, I have had a LOT of crashes/freezes. Support have refunded money I lost, and of course it's in beta so to some extent to be expected. They've enabled debug logging on my account, so hopefully the info I have given helps them fix the bugs. I'll continue on RIO until my bonus is released, and evaluate then.

Whenever I go to deposit, it is STILL showing bonus information from JUNE 2019 - which isnt valid now as I have already had my welcome bonus.

Yep that's a known bug, not sure what the delay in fixing is.

I made an account and small deposit. Quite like the software didn't have any connection issues for my small sample size.

For NL when I logged in there were 13 players @ 50NL and less in the higher game, unless I'm reading the info incorrectly. I'm mainly an MTT player but started out as cash, wouldn't mind playing a bit more on RIO. But unless numbers improved at reasonable stakes, I would find it difficult, table I sat on was playing very nitted the whole time.

I will certainly play on it from time to time, and very much wish it success.

The software is a pleasure to play on. So far I read huds are not allowed, the traffic is okay at micro NL and more at plo up to 200. there is some annoyances with the replayer but I am quite pleased playing there, best software out there (except these replayer bugs). I don't mind no huds if I m reasonaly convinced others don't have huds either.

A recipe for success for a new online poker site:

1) Do not ever rig the software (I am not talking about the RNG, I am talking about the software); do not ever introduce things like action boards, profiling, feeding shills/props, etc. Do not use shills/props to begin with.

2) If you failed 1) already, then unrig, fire the shills, offer fair game - it goes long way.

3) No need of using name players to attract attention to the site, like known pros or expensive celebrities (Phil Galfond is enough ). No need of advertising; fair game goes long way (hmm, said that already). Yep, could be a bit boring without any enhancements, but still better than live.

OK, that covers it all, you get the idea. I also realize my post might soon travel to the "...Poker Rigged Debate..." thread, but anyway. It is because I believe online poker sites do shady things; I also believe that RIO does not! At least for now... I have not put enough volume to know for sure, but my first impressions are positive. Hence I will be recommending RunItOnce to everyone I know; I hope we will not be disappointed.

I also believe that fair play is the best policy, and in that respect you will be beating a huge percentage of the competition. People will flock to your site; as I said, I will personally work on that; plus an honest business advertises itself.

On a different note, a couple of suggestions for improving the playing experience.

1) The software is quite CPU consuming, with each new table contributing to the load; some kind of optimizing of executable(s) might be useful. Compare with say PP or PS - virtually no load (but plenty of other issues, so if I have to choose, I will still choose RIO)

2) Make the depositing easier and more diverse. The current limitations make it difficult to play high, say 1K BI, and that is probably the reason why the 1K tables are empty.

It's unfortunate that another however many months go buy and there are still no MTTs/SNGs, which are crucial for site's health in today's ecosystem. In the mean time the site is sinking to irrelevance and if other providers had slightly better PLO rake structure there would be virtually nobody playing on RIO.

I'm guessing the prolonged implementation of MTTs is caused by some unique features that are complicated to program, just like the launch of cash games were delayed by features that ultimately turned players away.

It's blatantly clear that a change of strategy is needed at this point. While all the innovations and unique features of RIO are coming from a right place it's time to admit that they didn't pay off and/or that maybe they should be implemented differently.

At the very least, I hope RIO doesn't make the same mistake with MTTs. IMO the way to go is to start with regular, legacy type games. Once the player base is acquired you can start introducing more experimental, unique features that are optional to try and see if they stick.

As for the cash games, a total overhaul is probably what's needed to resurrect the site. As it is, I personally and many others I've talked to find the games extremely boring to grind on current software. I always struggled to put in a long session on RIO and it's due to the fact that these anonymous games with silly avatars feel to robotic.

For example, dynamic avatars while maybe interesting in theory are a failure in practice. My avatar changes who knows how many times in a span of an hour. A simple idea of allowing a player to upload their own picture goes a long way. It adds a personal, human touch and breaks up a visual monotony that currently is unbearable on RIO. This monotony is detrimental to having a player to stick around for a longer session. I wonder what RIO's data on average session length is.

At this point I don't see what RIO has to loose by just adding regular non anonymous poker to attract more players. Get the site going and then start introducing all the unique features.

I know it's hard to give up a personal vision that was conceived with a lot of passion.

But looks like that's the only way to save this project and I really hope you do save it.

Best of luck moving forward!

SNGs must come first, then MTTs, although I am fine with cash only. I am also fine with boring, but the CPU usage is annoying. Features like rake structure and splash are nice. Having hands without anonymizing is a must. I am considered a fish online, but I absolutely do not care if I am being profiled by other players. That is the reality online; it is the same in live; being able to create a profile for each player is part of the fun. The sitting algorithm can still prevent heavy bum hunting, if that is the main concern. Like you cannot see who is at the table unless you sit there and play. Or you can sit at an empty table and wait for whoever shows. A chat would be nice; it does not have to be saved with the hands, or kept on the servers, if volume is a concern. The board that provides expressions substituting the chat does not give much choice. I am not even able to say WTF...

Their newest promotion looks nice, deposited some money to try it out and the interface feels really nice so far. It's a nice change to party/stars and the splash pot thing is really cool

traffic is really low

Making it very annoying to 'enjoy' the promos as a casual player.

Only started playing end of January but doesn't feel like lots is happening to improve traffic, nor much info being given on software improvements, de-bugging etc. And as a NLHE player galfonds PLO challenge is pretty irrelevant for me as well. Petty as I like the software.

Just started playing on there but traffic seems fine during the double STP hours, like the only time I can 6 table, other than that games are 1 or 2 tables max of 4NL.

Hoping that it'll pick up because the software is probably best after Stars.

leadRboards promo seems to be working to get more people playing, this evening at least.

Thallo is offering staking for playing at RIO. He is professional poker player. His staking deal is pure win IMO. Did anyone took already his staking deal?

im a big fan of phil.. but i must say the approach of not making smaller limits on the plo side is kindda of an insult. plus this site is in euro.. , plo is such a wild game with ton variance already.. why in the world would you not have smaller stakes.. if the site claims it has all players in mind and wants ppl to have pokerdream alive. its a snobish approach. 10 euro plo game will requiere big bankroll to play properly 500 euro or more..( not what a small casual or starting player would be eagered to invest right away.. some ppl deposit max 50 to 100 bucks which in euro means less money) being that the site has no insureplay or run twice feature... which is also a stupid idea to have named the site rio... now you can not implement such usefull tool as '''run twice'' feature much used by most plo players including phil. it is NOT a good reason ''site name'' to NOT have that the feature.. specially for plo.. we are in the middle of a pandemic.. what in the world are you waiting for to implement the smaller stakes for plo?? or a ''early cashout or run twince '' feature.. if you are for real about capturing all players not just forumgeeks/ players then you have to snap out of it.. you may deserve to fail if you dont adapt/implement changes. new site shloud make even more efforts for the smaller players.

Servers down atm or just for me?

Down here allso.

They had a server restart and something went wrong, latest update said back at 3pm UTC.

The promotion is good, but at NL4 something seems weird to me.
Not saying is rigged or something, but most of the day i see no traffic to be able to play 6 tables consistently and make $30+ on rake per day which is what the #1 spot at leaderboard at nl4 seems to be doing.

I played 2 hours 6 tables and roughly made 4 points.

And then moments ago, i was playing 6 tables almost every one full. Leaderboard reseted and traffic went from 40 players to 0, every table closed, felt like it was programmed to empty the tables.

Anyways my question is... is it possible to rake $30+ per day at nl4 with that little traffic ?

Yes. Just play every pot and make them big. Is it worth it don't know.

First it looked ok with increased traffic but it quickly became clear that unless you are at home Monday and Tuesday and can play all hours under the sun you won’t make a chance for the leaderboard. I play at nl20 and games were pretty much dead during the weekend. Good game for the person hitting 1st spot as they barely have to worry about getting knocked off their spot later in the week. Easy game if you ask me especially the first 2 weeks of the promo as you got a 25 buy-in bonus. Of course less of a bonus this week but I think the promo still misses the point of having increased traffic the entire time. Maybe you need a daily leaderboard or start it on a Sunday and end on a Saturday? I dunno...

^ They have a daily leaderboard this week.

I see, haven't played so far this week so didn't really notice. Maybe could have made it a bit clearer in the client. At least they changed it. See what the weekend brings

Site is basically rake free right now, yet there is no advertising....I don't get it.