I've played a bit on the site but before even playing I could see there are some major flaws. I encourage the existence of other sites so I will try to help.
1) They need to once again contract their offerings. They should just scrap:
a) non holdem and PLO games offerings as it takes up valuable lobby space and doesn't generate enough rake to justify its existence.
b) switch to only 6 max format to further increase the appearance of game liquidity for cash games.
c) The SNG offerings along with MTT offerings need to be further condensed. Too much is bad. Scrap some redundant buy ins for satellites.
2) They need to adjust their MTT offerings.
a) For rebuys the structure/blind timings need to change to prevent the single entry/add on type players.
b) The MPN tour is by and large good on paper (don't know about the execution) but the offerings should stay the same. Although players should be allowed to win 2 packages online and have 1 converted into a HR seat. (make the HR the same price as a package)
c) They do alright with Guarantees considering their size. (They could be bigger of course but the industry as a whole doesn't understand the value of sub sats based on projected end times in relation to the target so can't really fault them their)
Filters are a mess.
a) Stop making things so complicated. It's ridiculous... 3 different wording of the same offering... linear expo... can't even say that word and another. On top of that custom offerings blah blah and then the filters don't save to boot. Seriously enough. Don't let players choose. Tell them how it's going to be and they will live with it. (half pot, 3 quarters bet and pot) That's all you need for preflop bets and let them adjust from there. Make post flop similar.
b) Stop having the table physically move when you click on the table. Drives anyone nuts. I suppose the new software should help with this.
c) The user playability for navigation wasn't all that bad on MPN.
4) The vip program is horrendously outdated with absolutely nothing to get excited about. 10 years this worked... and so did the "monster rebuy
" but times have changed and players want quicker end results and immediate rewards.
5) Communication:
a) I never received a single email about any upcoming promotions for poker from the 2 skins I chose.
b) Time to talk on the forums. The days of the past where not listening to players on forums could cost you your business are done. Players are broken spiritually and now fully understand that Websites have full control and do as they please and have learned to accept it. Therefore the negatives of not talking are in the past and your missing out on the value of input. Example say someone from MPN wanted to know specifically what satellites need to be condensed... I couldn't help them because I can't talk to anyone from MPN.
c) The blogs are excellent. I have read them all and enjoy the content. Having said that not every poker enthusiast reads them so point b) is still valid.
Feel free to reach out if you want specifics.