Quote:
Originally Posted by Epiktetos
I don't think so.
I received a 3.5€ (sounds like a troll but I guess it's $5) bonus on my 50€ deposit. [...] I roughly doubled my roll on the site. [...] Once my withdrawal was accepted I only received 50€ and after messaging support I was informed that I forfeited my winnings because I had not raked enough...
On most sites support is very, very poor & can't be trusted - I only use email because then I have a record, but I think that site is mainly live chat.
If you were on more than one of their bonus schemes [first deposit bonus & some other bonus] it is possible you didn't clear the bonus as required on one of them or they have made a mistake. You should email them [if possible] & request the conditions that apply to your withdrawals - I doubt that it is a scam by them. A misunderstanding is more likely.
You speak German? Support chat was in German too?