Quote:
Originally Posted by browni3141
I deposited with a bonus and lost all the deposit, including the bonus money. I later deposited again to play poker, and it still says I have $4k/$11k rollover to complete. Do I actually have to complete this to withdraw even though I zeroed my account balance?
I realize the proper place to ask would be through BOL customer service, but it's not a very pressing issue since I don't plan on withdrawing soon, and it wouldn't be a huge deal to have to complete the rollover anyway. Just curious if anyone here knows the answer.
You should NOT have to complete the rollover.
E-mail them and/or ask in live chat for them to clear your rollover.
They are slow and incompetent with their CS, but I've done this many times.
Make it clear that the rollover is from a PREVIOUS deposit, and not the current one. For that reason, the rollover shouldn't apply, so long as you didnt take a bonus the second time too. In that case, only the rollover from the second deposit should apply.