Haha yep mobile view it was, I see it now thanks.

Glad I could help. Best of luck to you at the tables!

So I did make my first deposit and then contacted live chat to apply the bonus. Then they told me I have to wait up to 48 hours to verify my account before I can play poker. I annoyed to say the least.

That sucks. Sorry bro. I haven't heard of them needing to verify accounts prior to playing before.

According to chat it's just for poker. I can however place sports or casino bets. I'm completely locked out of the mobile app though.

Yeah it's because they used to have a problem with people committing credit card fraud and then dumping at poker. They would retroactively take the money from you if you won money from one of these accounts - which sucked. I assume if you use crypto for your first deposit there is no need for verification.

I guess that makes sense. And here I was over reacting with multiple agents via live chat today. Guess I'll just have to be patient.

I still wonder why the transaction hasn't hit my credit card yet. Though I do have $100 available in my account.

You should take this time to learn how to use bitcoin. Once you get the hang of it you'll never use anything else for poker.

Is there a list of the known bots on this network?

Mcachitown has one I believe


Sent from my iPhone using Tapatalk

Indeed I do. I responded to your private message NowWeGo. I know you were asking about PLO bots. Unfortunately I can not provide you a list of them. Since I don't play PLO I'm not able to tell you anything about the bots in those games. I only track NLHE bots and mainly 6max, but I do know of some of the 9max bots. I'm also most familiar with the ones which play at the stakes I have played relatively recently. That would be 25NL-500NL.

Professional RakeBack wrote a good article on the Bad Beat Jackpot. I like their take on the excessive Administrative Fees and changing the payouts during the promotion. The 2.5% they added to make the Administrative Fees 15% from 12.5% is the exact amount they took out of the amount Players at Other BBJ Tables would get, which dropped from 12.5% to 10%. I want my share of that 2.5%. This amounted to an extra 30K for them and in total took out $189,298.82 in Administrative Fees. That seems quite excessive.

They even mentioned some donk that posts in this thread.

https://professionalrakeback.com/bet...d-beat-jackpot


Here is the video of the Bad Beat Jackpot being hit.

I'm afraid this site is having problems with fundings. They must have alot in bitcoins wich is going downhill, and with that jackpot payout on top if it all. So if you have money on this site now withdraw while you can! This has happened to me three times before on other sites that went bankrupt, and one time I was just able to cashout because of posts on this site, so this is me paying back to the community. Unfortunately I cannot cashout because of my situation, explained here:

I played both poker and some sportsbetting there for over a year, and done several deposits and withdrawals during that time.

My problems started when I tried to withdraw the rest of my money there last month, after not using the account for several months. I couldn't enter the cashier, and after talking to live support several times they finally figured out that I hadn't sent in the required documents for my account (never received any email about this) I sent it, and on 3rd of november I received an email with the the topic "Documetns" saying that my documentation has been approved and my account is updated. I still couldn't enter the cashier so I had to talk to them again. on November 6th I got another email saying that the cashier was unblocked. It wasn't so I had to talk to them another time. November 9th I received another email saying that they needed a selfie with me and my ID because the ID copy received was not visible. This is a complete joke, my ID was as clear as it gets, but I sent them another photo with me and my ID, both to cs@betonline.ag and after a couple of days to documents@betonline.ag to be sure they had received it. I didn't receive any confirmation email, and I can't even login to my account anymore, so I can't talk to live support.

Now more than one week later I sent an email yesterday asking about my status and received this email:

Hi. Mr. XXX,
This is Desmond Blair from player Services I hope this email finds you doing well,
This message is to inform you that after reviewing your account is still suspended because you were asked to sent some information that was required that will start the process to reopen access to her account. He were asked to send a self-Fi the ID that you provided could not be read, Can you please send the information that was told to you,
And as for as us being legit you can login to sportsreview,com click on rating and you will see that we are one of the BEST we have a A+ rating.
If you have any additional concerns please feel free to contact us at and point, Thank for contact us.


Sincerely,

"Desmond Blair"
The BetOnline Team

Sportreview,com doesn't even exist (not sportsreview.com either) but I know what site they mean. The point is that this horrible customer service reminds me of the other sites just before they close down, they don't have money to pay customer support, offices are closing down and what is left is the janitor replying to random emails.

I hope I have just been extremely unlucky with customer support. but I recommend anyone with money there to withdraw as much as possible, while you still have the chance!

I can only speak from my own experience. Of the issues I have with this network, getting money out has never been one. Several years back there were reports of long delays, but there hasn't been reports of significant delays in the last few years. If they were having money issues right now I think we'd be hearing more stories from other people who post here.

Please post every email about the situation from them to you and from you to them.

3k BTC withdrawal, asked for docs... been 4 days

Cashed out 10k+ previously no problems.

Please post every email about the situation from them to you and from you to them.[/QUOTE]

Unfortunately I was talking to them alot in live chat in the beginning, and I don't have that history, but I will post all the emails I can find, but I warn you it's a complete mess (from their side) I can't imagine that this is not intended. And same as pocket rockets, I have deposited and withdrawed both with neteller and bitcoin around 20 times before during the last year every time between 1k and 10k USD.

Here are all the emails I can find:

30 October 2018 at 15:25
To: cashier@betonline.ag
Hello. When I enter the cashier and go to payout I get this message: Your account is restricted from accessing this part of the cashier. For assistance, please
contact Customer Services.
What should I do?
Best regards
Lars

cs@betonline.ag
Fri 11/2/2018, 5:37 PM
To: XXX
Dear Lars,

This is Cindy from Player Services, Hoping this email finds you well…

Please be informed that we need to complete a standard review on your account, for this matter we need you to provide some information, please reply back attaching the following information:

Picture of ID
Copy of Bank statement or any utility bill from the last 90 days
Picture of the front and back of the card you are using to deposit in the account.
If you have any other questions or require further assistance please do not hesitate to contact us.

Sincerely

Cindy Thomas

Player Services

BETONLINE TEAM


Same day I sent them the documents, then as expected I got this email:

Documetns - [MO201811677772]
financialservices@betonline.ag
Sat 11/3/2018, 11:15 PM
To: XXX
Hi Lars ,


This is Chester from betonline.ag, I hope you are doing fine these days.


Please be informed that we received your verification documents in good order. Your documentation has been approved and your account updated.

Thank you for playing with us!


Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.


Sincerely,

Chester Mitchel

Financial Services Department

But I still couldn't enter the cashier, so I talked to them on Live chat, and after a couple of days I got this email:

Cashier unblocked - [MO201811680187]
cs@betonline.ag
Tue 11/6/2018, 12:57 AM
To: XXX
Dear Lars,


This is Lucy from Player Services. Hope you are doing well.


Apologies for the inconveniences caused. This email is to kindly inform you that, your account has been updated. Please try again. Thank you for working with us in this matter.


Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.


Sincerely,


Lucy Connor

Player Services Department

BetOnline

I still couldn't enter the cashier, so I talke to live support again, and after couple of more days I got this email:

Verification - [MO201811685688]
freeplay@betonline.ag
Fri 11/9/2018, 11:52 PM
To: XXX
Good Day,



I trust that this email finds you in good health.


Please be advised that we require a selfie with your ID, as the ID copy received is not visible.


Once received, your account will be reviewed and feedback will be provided.


Your understanding and patience in this regard is appreciated.



Best Regards,


Elizabeth

Financial Services

BetOnline

This is just BS, my ID was 100% clear, and after this email I can't even log into the site at all anymore. I was away for the weekend, but on monday 12th of november I sent them a selfie with the id, first to freeplay@betonline.ag, then to cs@betonline.ag and then to documents@betonline.ag. I never got an email saying they received it or anything.

another week, and I have pretty much given up, but I'm sending this email:

Lars
Mon 11/19/2018, 10:25 PM
To: cs@BetOnline.ag <cs@BetOnline.ag>
Hello, what is the status on my account now? After my documents first got accepted 3rd of November, I got a new message a week later that said it wasn't ok afterall, so one week ago I sent the "selfie" with my ID, and since then I haven't received any updates or money in my neteller account. (I can't even enter the site but I'm not interested in that anymore I just want my money sent back to me)

I talked to some of my friends who still plays alot of poker. They are pretty shocked and says that the site is probably going bankrupt, and I should try to get help through the company where you have the gaming license, and post a warning to other players on 2+2 and other poker forums.

I couldn't find out anywhere on your homepage where you are licensed, so I wonder if betonline even have this gaming license. If you have, what is it and how can I contact them?

Lars

I get this reply:
R: Status on my account
CS_BOL <cs@betonline.ag>
Tue 11/20/2018, 7:32 AM
To: XXX
Hi. Mr. XXX

This is Desmond Blair from player Services I hope this email finds you doing well,

This message is to inform you that after reviewing your account is still suspended because you were asked to sent some information that was required that will start the process to reopen access to her account. He were asked to send a self-Fi the ID that you provided could not be read, Can you please send the information that was told to you,

And as for as us being legit you can login to sportsreview,com click on rating and you will see that we are one of the BEST we have a A+ rating.

If you have any additional concerns please feel free to contact us at and point, Thank for contact us.




Sincerely,

"Desmond Blair"
The BetOnline Team

I was on the computer so I immidietly replied:

XXX
To: CS_BOL <cs@betonline.ag>
Date: 11/20/2018 1:35:52 AM
Subject: Re: Status on my account
I have sent the selfie with ID also. Actually I sent it three times to different emails of yours last week to be sure you received it (over a week ago). I sent it to cs@betonline.ag two times, and one time to documents@betonline.ag. None of the times did I receive any email back.

What is your gaming license and how do I concact them?

Lars

And this is the last email I received, I haven't replied to this one:

R: Re: Status on my account
CS_BOL <cs@betonline.ag>
Tue 11/20/2018, 3:35 PM
To: XXX
Dear Lars,

My name is Russell Lester from Player Services hoping this email finds you well. After reviewing your account it seems that the documents are still under review, thank you for your patience, as you know it's high season and could be more difficult getting to you back to back, but no worries we're on it.
If you have any other questions or require further assistance, please do not hesitate to contact us.




Sincerely,

"Russell Lester"
The BetOnline Team

That certainly sounds frustrating. Please keep us updated with any new correspondences you have with them.

Based on the amount of traffic they have tonight and what they must be pulling in with rake I'd be pretty surprised if they weren't making some good money.

I cashed out via btc in the last 48 hrs no problems(except btc crashing and costing me $$). Just an FYI, this isn't sitewide.

RE: Larsy, the team at BOL can be slow to respond and it can be tedious communicating via emails days apart, but in my experience dealing with them, they do eventually resolve any issues involving documents and account reviews. I've been playing this site since 2015 and they have always paid out and gotten things right. Good luck.

Hey guys,got a problem with depositing. Everytime i go to cashier, push deposit button, i get redirected to their website browser, log in, but nothing happens when i click the deposit now button.
I tried to reach support through email(few weeks ago now), but never got an answer.
Just tried Live chat, after playing some hands with money i still had left on the site, but then i get a message like this: your request could not be completed, as the account you are attempting to reach is no longer active.(...? lol).
Can anybody help me out depositing on tigergaming? Did i click the wrong buttons?
Thx in advance.

Since you've already emailed and you can't use Live Chat, I'm not sure what to suggest because I don't see a number listed on their website. BetOnline has a phone number on its website, but I don't believe that would help you get in contact with TigerGaming representatives. Keep emailing is your best bet.

You could try sending Tiffany_Martins a private message. She is/was the representative for the network, but she only posts about once a year these days. I'm not sure how often she checks her 2+2 messages though.

https://forumserver.twoplustwo.com/members/420902/

Thanks MC, will try emailing them again.

Requested a check monday got it via FedEx today. Just requested my first BTC withdraw I hope its just as smooth

That's real quick for a check. Thanks for letting us know AiB!

Docs approved today and BTC received within ~6 hours.

The sky is not falling