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Originally Posted by lochkartendieter
Is anyone else having problems with cashing out? Last friday they cancelled my withdrawal without giving any reason, now they cancelled it because i would share an ip with "itallends" (which i dont do).
I've had similar issues in the past(I think twice, maybe thrice). They cancel a withdrawal, claim you share IP address with another player, and ask for an explanation of your relationship with said player. Both times I explained that they had to be mistaken and there was no relationship and after their security team investigated, they cleared the account for cashout and I was able to withdraw.
The investigations took about a week or two and were annoying at the time, but overall, if you truly have nothing to hide, it should be resolved in the next week or so.