I can't log-in either. I can access the poker client but can't access the website unless on my phone's data.

+1... weird

**edit I can't get into the poker client either, but do have access through my mobile**

I was logged in to BOL since 4pm central time without issue. Traffic may have been down slightly, but nothing too noticeably different.

I was going to do this right now, but I can't even find the live chat button on the website. Would you happen to have a link? Thanks.

Edit: Never mind. I see it on the client.

I cashed out a check on 7/20 on BOL and still haven't received it yet. I contacted fed ex and they said they "destroyed package on customers request.". Anyone else ever experience this?

info: Hi! Welcome to BetOnline! How can I help you?
info: You are now chatting with David
info: Your Issue ID for this chat is (Removed). Please record it in case of pending issue.
David: Thank you for contacting Live Chat Service. How may I assist you today?
Me: My Vip points that I earned over the last month were removed. This is not what your policy states is supposed to happen.
David: Your point balance has been reset in accordance with the terms and conditions. Follow me here and search the page [Ctrl+F] for the word "June": https://www.betonline.ag/rules
Me: My points were earned after June.
David: Those should have been left behind. Please verify your account number and date of birth.
Me: (Removed)
David: Only, 26,022.51 points were removed.
Me: They sure were.
David: Since July 1st you earned a total of 96,370 and spent 144,375
Me: That sounds correct.
David: Everything prior to July 1st was removed.
David: So there are no discrepancies.
Me: All 26,002.51 were earned after July 1st.
David: Not the 26K that we removed.
Me: Yes they were. I had 0 points 2 weeks ago.
Me: Then I had 26,000 1 week ago.
David: Your point balance on June 30th was 28,758.24
Me: And?
David: And that is what we were to remove.
David: So we did.
Me: My balance 2 weeks ago was 0. 1 week ago I had earned 26,000. This week you removed those 26,000.
David: We even left you a couple thousand points as a courtesy.
David: That is correct.
Me: No points were left as a courtesy.
David: We had given players an extra few months to spend the points.
Me: I you even comprehending the words I am saying?
Me: Are*
David: I am. Point is, 26,000 odd of your points were meant to expire on July 1st.
David: That is what we did.
Me: All 26,000 were earned in the last 2 weeks.
David: I understand that.
Me: So why would you take those?
David: Because we had not removed the points on July 1st; but this still needed to be done.
Me: That makes zero sense.
Me: Just return the points please.
David: Regardless of when it was taken, 26,000 odd points of yours were meant to expire. So, in effect, you always had 26,000 odd less points that your balance would have shown.
David: *than your balance would have shown.
Me: That is a dumb policy. Let whoever is in charge know.
David: Will do sir.
David: Will there be anything else with which I can assist?
Me: So by keep a little extra what you meant is that you didn't give me negative points?
David: That is one way to look at it.
Me: So because you didn't remove the points at the correct date, the effort I put in to earn those points in the last 2 weeks was for nothing.
David: Our apologies for the inconvenience.
Me: How about instead of apologizing you just return the points.
David: That, I'm afraid, I cannot do.

I knew it wasn't worth the time and effort, but there is your explanation. I'm not even sure how to verify the total of vip points I've earned, when I earned them, and what date I had them on. I just said "sounds correct" but really had no idea. Also I had no idea about the extension period. How would we?

BTC requested: 9/9 at 1:00
BTC received: 9/9 at 18:25

The bots have gone. Saw only one today nick 1Bully1

i see plenty of bots in the micro nl cash games

some gone, but these still play:
btvviwin nl50-100
hotpepper nl50-100
Clumsy nl50
OneTwo nl50
fabclap nl100-200

Req BTC on 9/9
Received on 9/10

1st cash out req on this site

I, too, have seen a noticeable difference with the suspected bot accounts lately. There is not as many on at one time. They are playing less tables when they are on. Some have been absent for awhile.

I'm not sure if this means the site is doing something, their botware is having issues, or if they're trying to be more stealthy. Whatever is going on it's nice that you can currently choose to sit at a bot free table.

Requested $169.38 worth of BTC at 4:45pm. Let's see how this goes!

It sounds to me like if you gave "x person" $1,000, and they are supposed to take 50% cut let's say, but they only took 40% cut for some reason, then after the date they are supposed to take that cut, they take 10% more, then they claim "We should have taken this cut at this date but we didn't, made a mistake, so we are taking it now and left you 3% as a courtesy for it being our fault"

Or maybe I'm reading it wrong?

wtf these are bots?

why you think so?

in other news I came here to see if anyone else was having connection issues - I just logged on at 6:30 pm EST and the software starting freezing up, so I quit. Had this happen a dozen or so times a few weeks ago.

what stats tell you they are a bot???
also what kind of action do they do???
wouldn't a bot be programmed to take different amounts of time to act, so you really should never be able to tell???

No issues here. I've been logged in all day. Traffic numbers say there is about 2200 on right now.

yo MCA CHITOWN, if you are reading this, write up a detailed explanation of why you think they are bots, I will do hand history review and as much data analysis as I can with my sample sizes and see what I find

Because I have played against some of these players and I can try to at least write out some average winrates from them and check some of their biggest pots lost to see if I can find any spew...which a bot probably wouldn't do...

IN other words I'll tell you if you have anything to worry about, if they are a good bot, or if population just sucks and can't beat the bot...

Yeah last few days bot activities have been massively reduced..
Haven't seen much in 10NL and 25NL lately...
Nice to play on a human based table

When every stat imaginable in a hud/database is almost identical across multiple accounts it is a good indicator that they are using automated software.

I don't know how the programming side works. I have been lead to believe that they are not fully automated. Maybe someone is there clicking buttons based on the software's recommendation.

I'm not going to a do a big writeup here. I've posted lots of information in this thread over the last year about the bot issue at chico tables.

I'll send you some names and tendencies via private message when I get to my pc.

I prefer not to post specifics in a public thread because I don't want to falsely accuse someone of wrongdoing. And if I were wrong I wouldn't want to publicly post the historical stats of an innocent player.

Anyone else unable to get into BetOnline?

^^ sounds good