Quote:
Originally Posted by zikzak
Getting some serious runaround on an attempted cashout and starting to get really pissed. The transaction keeps being cancelled without explanation, so I called to see what's up. They claim they are sending email needing confirmation about using a different device (I'm not). I get all email sent from them except, for some curious reason, the ones they claim they are sending where they cancel my cashout if I don't respond. Hmm.....
So now I have to wait yet another 24-48 hours for them to update the status of my account to show that I am not, in fact, using a different device but it is possible that my IP address changes once or twice a year, because last I checked that's how the ****ing internet works for just about everybody. None of which, of course, explains why I get every single email and account message they have ever sent me except the ones they are using as an excuse to not let me cash out my money.
Quote:
Originally Posted by MCAChiTown
I haven't run into that scenario in my time with BetOnline. What site are you on? Are you sure it hasn't been sent to your spam folder? You probably did check, but didn't mention it.
I can confirm this on sportsbetting.ag (chico)
- The first time I tried to cash out, it got cancelled for no reason
- I thought nothing of it, and tried cashing out the second time; cancelled again
- Contacted support trough online chat; they told me it was cancelled due to cashing out on a different device (my device didn't change, however my IP did change since I created my account years ago);
The guy in the chat told me he made a note in my account.
- Third time I cashed out, this time I got an email saying that I was trying to cashout from a different device, and I had to confirm that it was me. So I did. Then the chico dude told me he made a note in my account that I can cashout.
- I cashed out for the fourth time now, its still pending. Lets hope for the best.
If I really get the money now, I guess they're just very careful with cashing out (and probably also hoping you cancel the payout and keep on playing
)