I received a reply from Customer Support about my issue with the free HUD causing the poker client to freeze and then close. This is the second issue I've contacted them about since joining BOL last month, and I'm really pleased at the fast response time.
"Kindly be advised that most players in a specific region in the USA are receiving the same error as to what you are receiving. Please note that we are having some intermittent connection difficulties at this time, and our IT department are working on the issue and trying to get it corrected as soon as possible.
We do apologize for any inconvenience caused."
Happy that at least now I have acknowledgement there is a known issue and that they are working on it. The timing of the HUD still being out of commission couldn't be worse for me though, because my $10,000 New Player Freeroll is today
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It's probably time to quit delaying buying PTR4, unless I do the HEM 30 day free trial and hope the free HUD gets fixed in the meantime. I'm a rec player, so have been putting off making the HUD investment for years, although I've done the PTR free trial twice, always used the free HUD at Carbon when they had it, and now the free one at BOL.
I'm currently playing almost every day, so it really does make sense for me to have my own HUD instead of relying on a free one, which can get taken away at any time. I know it's not that expensive and totally worth it, so I'm sure I'm just being penny wise and dollar foolish
. Not really looking for discussion about this from you guys here - just trying to talk myself into doing what I know I should and quit trying to get away cheap, lol. I know the money I make winning versus losing will more than pay for it.