I emailed Bovada again asking them to read my message about this issue, and this is what I got:
Dear Morphy our favorite person in the world,
Thanks for contacting Bovada Poker Customer Service.
We can absolutely answer your concerns about this situation. First of all, you can be sure that there is no way for anyone to access your personal information, we know about this and we have already taken the measures so no one can even check your username. If you check the video mention, you will noticed it was posted a couple of months ago, and we have already looked into this situation, and now we have informed again our Poker Security department about this situation.
Keep in mind that even if someone were to hack your email address and get a hold of your information, clients are required to have use password and answers our security question in order to access an account; therefore, we can guarantee that no one will be able to breach or have access to your account information..
Also you can check what our terms of conditions mention about this, below:
6.3. No Player Assistance Programs. Use by players of external player assistance programs ("EPA Programs") which are designed to provide players with an unfair advantage over their opponents are expressly prohibited. We define EPA Programs as including computer software and non-software-based databases or profiles (e.g., web sites and subscription services) and we consider access to or the ability to gather data or information on other players by any means that would not be accessible via their own first-hand experience (i.e. observation of game play) to be "unfair". We reserve the right to close Accounts and void any and all winnings in such Accounts if we establish, in our reasonable discretion, the use of an EPA Program.
13:18
http://www.bovada.lv/help/terms-service
If you require any further information feel free to contact us at the number provided below.
Our Poker Customer Service Team is available by phone at 1-866-909-ACES (2237) and e-mail at
poker@bovada.lv 24/7 to help if you need anything else.
Thanks,
Poker Customer Service
So basically they didn't read my email for the 2nd time and assumed I was talking about Kyle's youtube video. I once again told them that they didn't read my email or the 2+2 thread, but I doubt they'll reply since reading seems to be beyond them.
Morphy