Scene:
$30/$60 limit holdem, playing heads up. After a hand, I get a notice that server is shutting down "soon", which actually meant right now.
Software froze, came back to lobby to find $30 missing from my account (as if it posted a BB for me anyway, but crashed before it could even communicate with the software client.)
Hand history showed no such hand existing. My balance was $XX,886 after the final hand I played, and it showed $XX,856, so $30 was missing.
Should've been real easy to look up that no hand history existed since my balance was $XX,886, so that was the last hand played, and the money wasn't right.
Instead I got this abomination:
Quote:
02:07:10Todd
You've joined the chat.
02:07:10Nataliya C.
joined the chat.
02:07:33Todd
Hello. I was just paying Ignition Casino Poker at $30/$60 limit hodem.
02:07:57Nataliya C.
Hi, how are you doing today?
02:08:00Nataliya C.
I’ll be more than happy to look into that for you.
02:08:04Todd
You will see the final hand I played was #3955182***
02:08:24Todd
You will see I finished the hand with $XX,886.22 after I won it, and there are no more hand histories
02:09:18Todd
After that hand, it gave a warning that the server would go down, and then froze. When I closed the software, I noticed $30 was missing from my account, as if the $30 big blind posted. You will see that no such hand took place, as the hand history is not even there! The last hand I played was 3955182***
02:09:33Todd
Please return that $30 to my account
02:10:24Nataliya C.
I’ll be more than happy to look into that for you.
02:10:28Nataliya C.
Would you allow me 1-2 minutes to look into it please?
02:11:05Todd
Yes. Please do not blame my connection for this. I got a popup after that hand telling me the server is going down. You will see both players were kicked off the table after that hand.
02:13:22Nataliya C.
I totally understand your concern Todd.
02:13:28Nataliya C.
I am sorry to make you wait.
02:13:34Nataliya C.
Would you allow me some more time.
02:13:36Nataliya C.
?*
02:14:11Todd
yes
02:14:50Nataliya C.
Thanks, I appreciate your time.
02:15:12Nataliya C.
The hand you provided me with seems to not have affected you Todd.
02:15:28Nataliya C.
Are you sure it's the same hand?
02:15:46Nataliya C.
With cashgames, the funds are automatically refunded once you get disconnected.
02:15:52Todd
Please read what I wrote
02:16:01Todd
That hand was fine
02:16:14Todd
I finished it with $XX,886.22
02:16:20Todd
I now have $XX,856.22 -- $30 less!
02:16:42Todd
That was the last hand I played! I got notice that the server was going down AFTER that hand, and indeed the software immediately froze
02:16:45Todd
So where did my $30 go?
02:17:17Todd
Do you understand now
02:17:29Nataliya C.
I understand. Would you allow me some more time?
02:17:33Todd
Go ahead
02:20:39Nataliya C.
I just double checked and it seems that the uncalled bet for $30 was returned at 4:57:08. It seems you entered with XX,856.22 and exited with XX,886.22.
02:21:07Nataliya C.
You had 9h and 7s at the time.
02:21:13Todd
Nope, again, wrong hand
02:21:22Todd
That was the LAST hand I played and it was fine
02:21:27Todd
*** PLEASE READ THIS ONCE MORE CAREFULLY ***
02:21:30Todd
YOU ARE NOT UNDERSTANDING
02:21:44Todd
I finished that hand with $XX,886.22, correct?
02:22:14Nataliya C.
Okay.
02:22:35Todd
I now have $XX,856.22 in my account, which is $30 less than that, correct?
02:23:03Nataliya C.
Could you confirm what cards you had Todd?
02:23:12Todd
UGH YOU ARE NOT READING THIS
02:23:19Todd
Cards don't matter
02:23:31Todd
The very last hand I played I finished with $XX,886.22
02:23:38Todd
Now my account has $30 less in it
02:23:43Todd
WHERE DID MY $30 GO
02:23:52Todd
If you can't understand this, please admit it and give me a supervisor
02:25:02Nataliya C.
I understand Todd. I am discussing this with one of our poker department members.
02:25:43Todd
Tell them that is the LAST hand listed that I played. Also tell them that I got a notice that the server was GOING DOWN after that final hand, and then the software froze right after that.
02:26:58Nataliya C.
Will do Todd.
02:27:47Nataliya C.
Thanks for waiting, I really appreciate your patience.
02:27:53Nataliya C.
I apologize for the confusion.
02:28:00Nataliya C.
Your balance has been adjusted Todd.
02:28:15Todd
Thank you.
02:28:22Todd
Good day.
At least I had a happy ending, but geez... such a tilting conversation.
I edited XX for the first two digits of my balance for privacy reasons. But you get the picture.