Quote:
Originally Posted by OhScissorMe
I logged in on Oct 15th and noticed about $8,500 from my Ignition poker account. I looked at the activity and someone had logged on early that morning and lost it all in cash games. I contacted the support team and they opened an investigation. Today I got an email and got this message.
"Hello Ben,
Thank you for contacting us regarding your issue.
We have performed a complete digital fraud review for the account activity on: Oct 15 2018. After a thorough review, we have determined that the unauthorized access claim was falsely submitted. This decision means that you will be held fully accountable for the activity on the account. Please note that this decision is final and this case will not be opened for a secondary review."
It appears they are accusing me of lying? I would appreciate further clarification. The IP had to be different than mine so I'm not understanding how they are saying I falsely submitted a claim?
I guess be very wary of Ignition casino because if you get your account hacked, they will do nothing for you and blame you for lying I guess.
I experienced a similar hacking incident recently. Had about $550 in my account which I hadn't accessed in a long time. I tried to log-in last week for the first time in over a year and wasn't able to. Strange I thought, so I had to use the 'forgot password' function and reset my password.
Upon logging-in, I noticed that my account was drained down to like a dollar something!
. Ofc I freaked out and immediately contacted chat support who in turn told me to call their 'accounts team'. They told me that someone had changed my password in late July, logged-in, and subsequently lost all the money playing slots and blackjack. I told them that was 100% not me. They told me that they would do an investigation and get back to me within the next 24-48 hours. Less than a day later I got an email telling me to call their 'financial services' team.
I call them and was put on hold for 1.5 hours. Finally when I got through, I was relieved to find out that their investigation concluded that there was indeed unauthorized access to my account and they would refund all my money "as a one time courtesy". But they told me that if it happened again, then they would not refund the money.
This is actually the very first time in my life that I've ever experienced any type of account being hacked. I've been reading more and more of similar incidents on Ignition which leads me to believe that there must be something wrong with their security or there's some internal shadiness going on with their employees.