This is from my friend, he doesn't have an account here so he just sent me basically a long rant of his process with Ignition. Its pretty ridiculous. If you want to merge this into the Ignition thread, feel free. Just figured I would post this and they need to make a serious change with advertising allowing NY players.
He sent me this...
"So since you told me about Ignition, I decided I wanted to try to play some online poker again as it has been a few years since I played. You told me you were on Ignition so I opened an account. Immediately when I opened an account it says I was not able to deposit.
I then called them and they told me I had to send my license and a bill. I sent them the documents on 1/3/18 at 7:17 PM -
I then get an email back at 1/11/18 8:52 PM saying "Hi Edward,
Thank you for sending your document.
For us to complete the verification process, you are required to send another proof of address (preferably phone bill).
Please ensure that the proof of address is complete and you capture the whole image showing the following: the company logo, your name, current address and date when it was issued or billed (preferably December, 2017 - onwards).
Kindly send the required documents in PG or PDF format via email to
verification@Ignitioncasino.eu."
At which at that time I send them again another utility bill (Spectrum bill) at 5:48 PM that same day 1/12/18.
On 1/17/18 they email me back - "Hi Edward,
Thank you for sending us a copy of your documentation.
The submitted information regarding your proof of address has been verified.
For us to discuss the status of your account, we kindly ask that you contact us at 1-855-370-0600.
Regards,
Financial Services"
I was on the phone for 38 minutes and finally get told " Ok your account is activated, enjoy"
I log onto the site and go to deposit. It says "Deposits are not available at the moment, please call"
Which leads me to right now, 1/18/18 - I call them up and was on hold for 43 minutes, whatever. I get a rep on the phone who then proceeds to tell me, Bitcoin is NOT an option for you. I am baffled. I said if bitcoin is not an option, then how do I play? He says, I don't. I am furious.
I ask to speak to a supervisor. I get some lady on the line who then proceeds to tell me the same thing. I am sorry sir, you are not allowed to deposit via bitcoin. You can use play money if you would like. WHAT?!
Obviously I am super mad at this point... Why the hell did they let me create an account, ask me to send in documentation and take their sweet ass time reviewing it, just to say "Oh yeh, sorry about that!"
I then asked for more clarification on who said I cant use bitcoin when others I am being told are. She says "Sorry, I am not at liberty to tell you who said what" I asked to speak to a manager and she refused. Said she handles the calls.
What a joke. Super pissed about the entire experience. From what you told me, NY players were allowed and the fact that YOU STILL play makes it more frustrating. "
Cliffs: Ignition poker and Kahn's site says they allow NY players again
I currently play there as well as other NY players
Friend opens account
Waits 2 weeks for them to verify documents that he lives in NY
Says hes able to finnally play
Tries to deposit and it says you cant
Calls and talks to rep and supervisor who say yeh "sorry!"
Pissed off
No profit