Hello,
1. Apart from applying a 'fix' that you believe has stopped lag/dc issues, what has actually been done to try to ensure that this doesn't happen so much/at all in the future?
2. What is your current stance on collusion and investigation of collusion? As recently as a few months ago, there appeared to be no improvement on the problem that so many players were fuming about for so long. That is, complete ineptitude in dealing with collusion and a total lack of communication back to anyone who had reported it.
3. Let's say I get disconnected whilst playing on your site and I am playing in say 10 tournaments with varying buyins. If it is agreed via proof etc, that this is the fault of BF and not me, can you confirm I will receive a full refund in these instances?
4. How many simultaneous a) sng, and b) cash tables is it possible to play at once on your software (assuming high spec pc/laptop)?
Thanks!