Lately I have situation in hu sng where one reg is copying other regs screen names with only changing one letter and putting same avatar..Is that legal?

can you PLEASE do something about captcha, its insane having to go through 5 stupid pictures clicking cars and signs every time I log in !!

The best shoot stopper in a football history!

+1

Anyone having trouble creating a new alias lately? Seems like I often have to click submit dozens of times, sometimes closing down the client, before it will update to the new name.

I would love to see a couple of turbos in the 10-25 region as the schedule winds down. A lot of other sites with smaller mtt traffic seems to have a couple of turbos in that region to end off their night and they are always performing well.

why was instant banking (CITADEL) removed as a deposit/withdraw option for Canadians. We have almost no banking methods now since a lot of Canadian credit cards don't allow gaming.

Can anyone confirm if its possible to play poker on Unibet while on holidays in Georgia?

1. not at the moment
2. Thanks for the info, some of them run way to long, will be fixed <24h

Can not absolutely confirm, but don't see any reason why it should be a problem.

https://forumserver.twoplustwo.com/s...ostcount=24637

Just putting this out there...

I decided to see if I could copy my games played/results from the website and paste in excel, which to my surprise actually worked. I did formulas to count the buy ins and returns (wanted to see my ROI) and what I found were that my results were suggesting my balance is incorrect.

I started with a balance of £1,433.47.

I played 77 games (according to the website) at £22.37 each = £1,722.49

I won 48 at £43.41 = £2,083.68 returns

Total profit should therefore be 2083.68 - 1722.49 = £361.19

This works out at €403 (€1,925 paid in 77 games at €25, €2,328 returned at €48.50 x 48)

My ending balance should therefore be £1,433.47 + £361.19 = £1794.66 but it is actually £1,772.29 (a discrepancy of £22.37, also the cost of one buy in).

My starting balance in euros was about €1,602. €403 profit would put me at €2005 but my actual balance is €1980, one buy in short.

I spoke with someone on live chat who told me I had played 78 games, not 77. Now I've checked my spreadsheet at least 5 times, I've filtered, I've counted the number of buy ins on the website manually. I've also counted the number of 'transactions' because it shows one transaction for the payment going out and one for going in. 77 buy ins plus 48 wins is 125 transactions. The Unibet website shows transactions in batches of 20, so I went to 120 and counted on from there, it's definitely 125 which indicates only 77 buy ins.

I've tried to manually follow the balance in pounds on the website for each transaction but when you're tired and going through 125 it's easy to lose track or just skim.

For the record I'm not saying I didn't play 78 games, it would make sense that I did given the bankroll being exactly one buy in less but I think it raises a real concern over the lack of accuracy in tracking available to us as players. One buy in at the €25 level isn't a massive financial issue but the principle of me now doubting whether my balance is correct raises much larger concerns and that's why I wanted to share it here. I play 4-6 tables at a time, I cannot manually count my games at the time, nor should I have to. As far as I'm concerned now, I'm having to just trust Unibet that 78 is the correct figure but I'd be interested to hear what others had to say on the matter.

Disclaimer - I'll probably wake up tomorrow and realise I've miscounted

Edit: Here's a couple of formulas that I've done, both showing 77:





Also, the next transaction on the website was from yesterday and for a different buy in so I have definitely included all of them.

Edit 2: WTF - Charged double for one buy in?

Back on live chat, I'm now waiting for an email from the poker team regarding this double buy in. They're still telling me it's 78 games played though, from their back office system. My advice to you lot would be to check your results, but the scary thing is I've played thousands of HUSNGs over the years and have no way of checking that far back, nor do I really want to. How can I be confident I haven't been stitched up before though? I doubt there's many players that follow their balance game by game. I've asked for a management response to that concern, so will post it if/when I receive it.

I keep track of every single SNG I play, it's just a simple tick for played 1'st 2'nd, takes almost no time at all, it's my own personal choice to tally up my own results as accurately as possible. I've never seen any discrepancy with my on site money balance and yes I do keep track of that daily as well (luckily my account is in euro so that makes it easy).

No idea what your discrepancy could possibly be. I know for MTT's the site will record an expense and then a refund if you unregister (as opposed to a win), but for SNG it only gets recorded as an expense the moment the sng starts not when you register. Also registering with tickets doesn't show there but that doesn't seem to be your case. Also weird that the layout on the site looks different for you than it does for me, I guess it's a UK thing.

Pound <-> Euro conversions will mess with results.

This issue has nothing to do with exchange rates.

Firstly, every game I pay and receive the same GBP value.
Secondly, I clearly explain how my balance is one buy in short.
Lastly, I clearly show how my balance gets deducted double.

You aren't stupid.

I sometimes notice after closing the cash tables that some additional amount gets deducted from my balance (very small amounts), and I don't know why.
Like, I return with €10 from the tables, but after 5 mins or so (after all the tables are closed) it somehow becomes €9.90. And this is not conversion $ -> €.

Wish my account wasn't affected by exchange rates then.



€4 SNGs costing £3.60 one day and £3.59 the next. Unless you played all 77 (or 78 ) games on the same day then the £ cost of the €25 SNGs will not be the same over the period you requested.

They may have skimmed the account, I'm not saying they haven't, but you can't base your assumption on the SNGs costing the same in £ each day.

.. but I'm just a guy that's kept daily records of all games played and had to edit them nearly every day for the fluctuations between having a £ main balance and € poker balance so what do I know

All games were played today, they all cost the same, I received the same winnings for every game.

My post clearly explains how I'm one buy in short, it also shows me being charged double for one game, is that not clear in the last picture where I get deducted £44.74 for a £22.37 game?

I'm not sure how much clearer I can make it. If you don't want to believe what I'm saying then fair enough but I posted here to make other players aware that this could be happening to them as well.

Yep, definitely something wrong here.

The buy in is £22.37 but £44.74 (2x the buy in) was taken from your account. Unibet need to explain what happened here. This should not be happening.

Has nothing to do with exchange rates.

Back on live chat as I'd heard nothing, I get told I've definitely played 78 and they can prove it by sending me 78 IDs. Well that's all well and good but 78 IDs means nothing to me, anyone can send through a bunch of numbers. I then link the picture showing the £44 being deducted and I'm told it'll be investigated further.

Maybe it's just me but if I were working for Unibet this would strike me as potentially really serious and I would be proactively looking at the issue. I gave them the ID of the double buy in early this morning so it's not news to them but it appears that not a single person has looked into it since, they actually told me on live chat that it might be my spreadsheet which is wrong, lol.

I've wasted 2+ hours on this **** now and it really comes across like they aren't taking it seriously at all.

Alright so I've just had this email:


Hi X,

Further to our live chat and the query you had on the double payment for one game.

On the link you send me in the chat I can see that you have been deducted the £44.74. What has happened is that the original information did not include the pay on game number 9285786. As you will see from the attached spreadsheet this is now included at 00.35.

Please accept our apologies for the glitch we had in the system when the report was originally run. I have credited your account with £25.00 cash as a gesture of goodwill for the inconvenience caused.

Please do not hesitate to contact me should you require any further assistance.

Kind regards,

Rob.

VIP Team



I'm not really sure what has happened, I'm assuming I'm being told the figures are correct and the system was missing one game?

Fair play for the £25 though, that puts me at just above minimum wage

Ok, still seems weird.

Yeh I agree, I'm going to be exporting all of my results from now just to be sure.

The system only dreams in total darkness...

Hey DianeAbbott,
I have checked this case personally and I can confirm you played 78 SNGs today, there was a problem (or a bug/lag) where the financial system skipped one of your buyins.

In your financial overview you had a transaction at 01:33:13 and next was 01:35:11, in reality however there was another transaction at 01:35:00, that's why it looks like you got double deducted however you had two buyins in the meantime.

So yes, there was a mistake in the financial overview but you haven't been double deducted and you indeed played 78 SNGs, I counted them by hand in your hand history even to make sure, we have hand histories for all the 78 SNGs you played today.

We apologize for the confusion it brought up, however I can guarantee you that the numbers are correct and you have the exact correct amount on your account (+25 GBP goodwill gesture for the confusion it caused).

I hope it's clear now and you guys don't start a conspiracy theory

Thanks