Just posting to say Queen of flips is best promo ever (now that it includes hu sngs).

No you were here to blame Unibet for things that are your own fault. Every tournament lists when registration ends, at the time when the registration opens. Of course you have to be in the top 1% at math to figure out that when registration ends at the same time as the tournament starts there will be no late registration.

It is really stupid to wait with registration for a freeroll tournament with a 1000 euro prizepool, when freerolls for 100 euro fills up in the first minute.

You think that you lost 200 euro in Ev, which is way of. See this thread for a discussion of roi https://forumserver.twoplustwo.com/6...27/index2.html.

Now the tournament you missed is obviously a soft tournament, but claiming that your roi is more than say 2000% is absurd. 2000 % would be 20 euro, actually a bit less, but lets pretend the tourney had 1000 runners instead of 1500. In reality you are probably looking at a loss of maybe 5 euro in ev. Hardly a cause for whining on poker forums.

I came to poker from betting world for more EV,I don't need EV lessons even less ROI lessons ( not to mention that i have studied economics)...Unibet structure of this tournament sucks big time .It looked same like Missions tournaments which have 30 minutes late reg i think... But as I said I supposed to win this and didn't because I was 1 minute late.

Assumption is the mother of all f ups

Unibet rules
Stars drools

That's all I'm hearing, that's what everybody is saying.

Up to NL10 your insinuation will do u no harm.

Your suggestions of capping,limiting,stop extending and breaking would just kill the play. Its a punitive action against those who turn up as opposed to the very few you are targeting.

Uk tour had specific issues that were not addressed and then cost cutting was implemented badly. People came, saw, played and LEFT. If you dont address the problem ( why they left ) then you dont get anywhere.

Lots of sats do not run for various reasons. 3 didnt run other day because i didnt have smaller tix. Tournament tix does not get updated in real time so i thought i had tix. Some dont run because reg sat players didnt get exchanges in time. The funny ones are the r/a sats. People want to join last sec so everyone waiting on others to start the game. Supernova 5 seats gtd with min 6 players. You can get 5 joining with 20 mins left and then 10 people waiting on each other to join. You can get a few joining last sec or quite often you get game cancelled.

Start of the month, lots of tix awarded for missions that get requested for exchanges. Is it worth looking at what you award and how.

A simpler/efficient system for employees to do the exchange.

Any changes that have a punitive effect on those who play regularly will always end up with negative consequences.

He's just ambitious. His expectations are to win every single freeroll of this kind. So 220€ refund is in order imo.

On a related note, I was really surprised that there were so many entrants. Certainly when you compare it with the avg player pool in the tournament lobby. How come so many players qualified for the freeroll if you don't see them in the tournament lobby?

Anyway, I thought the player pool was too big in relation to the prize pool so I just shoved every hand.

David

"Regarding ticket exchanges, we will make a change there in future because the volume of exchanges is simply too high for CS and community site guys to deal with now, especially as Poker is only around 3% of the company. I will post on the community site once the final policy has been agreed and whatever we do announce, players will be given plenty of notice."

I hope things aren't going to change too much, as a recreational player the current system allows me to grind gradually and play the occasional UK and UO final.

Some thoughts about ticketage....

- the best solution (this has been mentioned before so I guess it isn't an easy thing to do) would be to allow players to manage their own tickets within a set of rules thereby taking the strain off CS and Community staff.

- Community have advised me in the past that it is easier for them to renew tickets than extend them, I intend from now on (I have already discussed this with Community and I know they can see which tickets have expired at least three weeks back) to submit a weekly/fortnightly Renewal Request (if I'm organised I'll take screenshots of tickets as they expire to remind me of the deceased). I already use CS UK livechat for breaking down bigger tickets into smaller ones and they always have them done within a couple of hours.

- Some of the big tickets have a fairly distant end date....would giving UK/UO tickets in general a longer lifespan ease the strain a bit.

Anyway I hope things don't change too much.

Cheers,

radge1

cannot log in

'trying to reconnect' message displayed...

Is the client down for anybody else?

I was disconnected and now when I log in again, I just get a black screen and a "Trying to reconnect..." message

yeah, welcome to unibet

Threw down from the client before the final table

David, I've mentioned it many times on the community (over a year now) and others did aswell, but never did we get any good response I feel.

Taking the strain of the CS and community managers would be fairly easy if the following would be developed.
A system without tickets, but with a value per satellite tree.
So you won't be sitting with tons of tickets from different levels in different structures, but just with 5 or so different values.
- Cash
- UO
- UK (could also be one roll for all live satellites)
- UOS (if it will be a reoccurring thing)
- Sunday/Saturday majors (could be split but I wouldn't see the point)

This would keep wat better overview and includes for some easy future implementations (promos where you could use tickets from one structure in another for a limited time) and other things.
It will cost a bit of dev time, but I think it's a fairly easy overhaul.

I could go way more in depth on the idea, and I'm willing to do that if there is some interest. (also the technical aspects)

Will reply full to all posts tomorrow but just wanted to reply to these ASAP - we had some unexpected downtime for roughly three hours overnight, which meant players were disconnected and couldn't log in. Apologies for this, players have been compensated according to T&Cs (terms 27, 28 and 29 here http://a1.unicdn.net/polopoly_fs/1.8...ules1.8_EN.pdf).

I played some more the last 2 weeks and every session I have connection problems atleast once. I dont know if I would reconnect in the client (tried waiting for it once for 15s and it was still reconecting) as I shut down the client fast and then re-login and ofc lose some blinds in husngs. Especially fun is when I get an error "Cant read config file" after realunching the client. Then I have to shut the client down again once or twice more. And more blinds lost. Didnt have problems for months before and nothing is changed on my side.

Can we use Supernova tickets for 'E37 UOS High' and 'E79 UOS Rebuy High'?

Yes and yes.
All tickets with the exception of UK tour and UO tickets can be used for the UOS.

Ticket exchange rules :-

For the new Unibet Online Series the following rules apply regarding ticket exchanges:

1. As with all tickets for a specific series, the tickets cannot be exchanged outside that series.
2. All tickets can be exchanged for other multiple tickets of lower value - except for event #79, the €100 Main Event - these tickets can only be exchanged if you hold more than two of them.

https://www.unibetcommunity.com/t5/T.../135591#M23166

Okay, thanks!

These issues are all from our side sadly enough. I have them all to often.
It's Unibet's fault tough that it takes sooooooo long to reconnect after a connection loss. (Re-opening the app is 3 times faster than waiting for the reconnect)

I, aswell, have lost tons of chips because of this (and even directly over 200 euro missing calls with the nuts on the final levels of HU sng's, and in cash game hands where there is already tons in the pot)

e: nvm

+1

One easy solutions i propose: do not extand/renew tickets.

I know it's only temporary but I thought the UK tour satellite games tonight were much better without the rebuys and add ons. That's even with reduced guarantees. All the games I regged actually started which is unlike previous Sunday's I've played. Not sure how the land lies with the weekly games.

I've already posted my thoughts regarding this on the Community forum. Would have been much better imo to just reduce the GTD's first with a trial period before throwing in all these rebuys and add ons imo.. Very interested in how the figures stack up from this Sunday to the previous ones that were R/A.

How about make the add-on just for the same number of chips as the buy-in?

Giving double the amount of chips for the add-on means you are giving half the number of chips for the other bits, which is why lots of people are sensibly waiting till the last minute to reg and things don't start.

Easy now, I'm not suggesting that. I think extensions are good for casual players and a single extension on a ticket is fine. I have issue with people getting their ticket extended for a 3rd or 4th time because they're waiting until they have x final stage tickets before firing them. That's just potential prize pool lying dormant and tickets that unique players could be using to start a sat sitting unused.

It won't be because the CS agent is disregarding the request, often it will just be because the agent in question doesn't realise that there is a way to do that properly in our back office.

If you drop me a PM I can try to get something over to you in this instance.

This one isn't possible I'm afraid.

Thanks, if you're after full results then worth mentioning this to customer support.

There is no deposit bonus but if you drop me a PM I can credit your account with the welcome playthrough bonus.

The loyalty system pays between 10-60% via Challenges, depending on where you end up in any given quarter.

www.unibet.com/poker/challenges

I'm fine with extensions within reason and have facilitated that for players myself when needed. I agree that ticket exchange has been a net positive but the downside is quite significant now, both in terms of human resources needed and the effect on games. While there's undoubtedly a positive effect in terms of liquidity in certain games and for that regs are massively to thank, the games are made tougher over time if and liquidity harmed in finals if nobody is forced to take a shot when they earn a ticket for a higher stage.

A long-term solution is a tech one and should involve players being able to exchange tickets themselves according to a policy set within the client. That's a long way off though and we need to look at alternatives for now. We haven't arrived at a new policy yet and I'm trying to take everyone's opinion on board.

True, and it's a case of us improving knowledge of our client and back office in the customer service department - it's actively being worked on and should start to improve more and more in the coming months.

I did some digging today and work is underway to make this happen, the due date I can find is Q2/Q3 but I need to have some more conversations with the relevant people before I can say that 'yes, we will have two factor authentication by Q3'.

From the talks I have head it seems that the need for this is definitely recognised and it is something which will have to happen sooner rather than later.

The wider company seems very enthusiastic about progress with the poker product and are happy with the growth/numbers, especially when you compare with the rest of the industry.

The sweet, sweet promotions won't be taken away, if anything we want to keep improved them and integrating further into the client. The budget we have always used for promotions was set out as something which was sustainable long term, the plan hasn't been to gradually ramp down what we are spending there although we do try to optimise how we spend the money based on player behaviour etc.

The attitude towards customers won't change either because that comes from a genuine place. Realistically we will have to find new solutions for how to communicate with players if we want to grow to the size of the top 3, even jumping in this thread once per week demands a lot of time that I struggle to find and that will only get worse. We don't want to turn into a faceless company though so are trying to think one step ahead.

This will probably change soon, in the way you're asking for (due to a bug which is forcing us to re-address this).

Afaik yes, having a beer tonight with Leo (tournament manager) as he's visiting from Sweden so will check with him - will post a follow-up if that's not going to be the case.

Yay

Amen

I don't want us to introduce new policy which is seen as punitive against players who have been loyal to these tours but as mentioned above, the system we have now is untenable in it's current form; the whole poker team is in London this week and we're going to discuss this topic nearer the weekend.

Agree on the 'best solution', it's just that realistically it's some way off. I think that giving tickets a longer expiry date will be part of the eventual solution but difficult to say for sure right now.

If I understand correctly then a balance for each qualifier tree that you could dip into for any amount you wish? In that case, players could still keep grinding value in the low value qualifiers without having to play finals?

Could well be from your side but will enquire with the devs nonetheless.

Out of curiosity, can I ask your reasoning for that?

Likewise, consider myself an interested observer.

Makes sense, will discuss with the others here.

Agreed and I want to keep extensions as an option. However, it might be difficult for a CS agent in practice to see how many times a ticket has been extended (the back office wasn't set up to track that in a way which is easy and quick to follow). Increasing ticket expiry times across the board is one workaround.