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[Unibet] Official Thread
02-15-2018
, 02:40 PM
There is a minor site I saw which is not that good but has one idea that would be nice in the software if you ever make a version 3. When there is an all-in, the player avatars "call out" in a speech bubble what they need to hit e.g. 7
7
all in against A
5
Preflop the avatar calls out, A (only two things)
Flop comes 4 8
T avatar calls out AAA (i.e. specific outs)
Turn comes 7 avatar calls out K Q J 9 6 3 2
River comes 2 - suitable reaction from both avatars
Speech bubble can also say "drawing dead".
I think that's a step ahead of showing all-in equity percentages as on other sites.
7 all in against A5Preflop the avatar calls out
, A (only two things)Flop comes 4
8 T avatar calls out AAA (i.e. specific outs)Turn comes 7
avatar calls out K Q J 9 6 3 2River comes 2
- suitable reaction from both avatarsSpeech bubble can also say "drawing dead".
I think that's a step ahead of showing all-in equity percentages as on other sites.
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02-15-2018
, 05:53 PM
Thanks for the feedback regarding loyalty so far!
If we keep Challenges I think that we'll vastly simplify minor challenges (making them hit much more regularly) and make some tweaks to majors. The original intention was to reward, if not 'guide', good play. I'm not sure if we managed to quite achieve that though.
Thanks, replied a few mins ago and catching up on community site tonight/tomorrow.
I'm not sure if it's going to happen tbh - the date kept moving so much that we were unable to plan accordingly. The Irish welcome offer will be similar to other markets (free cash game ticket, bonus around €500, some UO tickets). We will however run some special promos for Irish players in the first few months, even if they will be a little ad hoc.
Good shout regarding SNGs, they have definitely been in need of some love and the first step was starting to get them included in monthly promos. I can't promise anything quick but I agree with the sentiment regarding antes. Our team is having a workshop next week so will put SNGs on the agenda.
When it comes to MTT feedback, the best place to post is here: https://www.unibetcommunity.com/t5/G...ker/bd-p/Poker
Leo is the tournament manager and will be able to see and respond to your feedback directly there.
Thanks for the feedback, I imagine we'll stick to a quarterly system even once we do overhaul (I don't want to remove UO packages!). I understand the sentiment regarding only paying BPs - we definitely need to make things simpler but for some players a cash element is probably good.
Apologies regarding the mission, we finalise monthly promos months in advance and didn't consider that the MTT schedule might change by the time the mission goes live. Noted for future missions.
VS another player might be difficult to do (if you want to use tokens you have to wait for another player to be ready to go too). We are going to make some improvements to the promo for next time though - most of the feedback on it so far has been positive and it has a positive effect on the games, but no promo is ever 'finished'.
Regarding ticket exchanges, we will make a change there in future because the volume of exchanges is simply too high for CS and community site guys to deal with now, especially as Poker is only around 3% of the company. I will post on the community site once the final policy has been agreed and whatever we do announce, players will be given plenty of notice.
Agree with you on chests, I think if Stars were willing to spend closer to 30% on that loyalty program then they'd be on to something really good. Ours is too complicated and difficult to understand, those elements are definitely going to be fixed in the long term as we overhaul this. As mentioned in my first post on this, CPs and BPs confusion is very annoying!
I really like this idea and it's similar to our own thoughts on the matter. As mentioned by piranh further down, a personalised loyalty system should probably be the way forward for a number of reasons. Something worthwhile is going to take time to build so the aim is likely to be something personalised in the longer term and reworking Challenges in the shorter term, allowing us to free up as much dev time as possible for the new system.
Thanks for the props, glad to hear you're enjoying it.
Are you requesting from CS for now? Something like this is in discussion for 2019 but it would be fairly simplified.
I couldn't find two of those aliases and I recognised the one I did find as a known-to-us (legit) player.
Thanks for the feedback, think I agree on all points. As mentioned above, we'll have plenty of discussion around SNGs in the coming weeks.
Agreed, as above.
Actually, now you're talking.
Thanks for the feedback, this goes hand in hand with our own research (someone earning relatively less points from Challenges is often happier to have more variance in their rewards).
I can go ahead and say that we're working on an all-in equity solution and I love this idea, thanks for mentioning. Have passed on to the relevant team members and devs.
Quote:
Great news, looking forward to playing on Unibet again.
You mentioned before (in response to my fairly leading question to be fair) that you might find an incentive for Irish players to start playing on Unibet straight away, rather than waiting till the next quarter, since otherwise they would be at a big disadvantage with the way the vip system works, any further plans in this regard?
You mentioned before (in response to my fairly leading question to be fair) that you might find an incentive for Irish players to start playing on Unibet straight away, rather than waiting till the next quarter, since otherwise they would be at a big disadvantage with the way the vip system works, any further plans in this regard?
Quote:
Hi,
The series is great news, looking forward to playing it.
A couple other things:
-Nice to see that your daily mtts are doing well hitting/increasing gtds etc.
My problem is, there is really nothing interesting to play before 18:00 CET. Considering how well the Deep Impact is doing, don't you think there is room for a similar mtt at 15:00 or 16:00 CET? Imo ideal would be a 50e good structured deepstack (preferably 6max) at 15:00 with latereg lasting till around 17:00.
-Now if i am correct almost every single mtt has antes from the start. Which is awesome. How about addig antes to the 5 man SNGs from start? Anteless poker incentivizes nitty play, makes the games less fun.
-Other thing about the 5 man SNGs is the 3 min lvl time. I haven't played too much of these yet, but as above mentioned, seems like the structure is a bit too hyper escpecially at the later stages. Increasing the lvl times to 4 or 5 minutes would help with this somewhat. Besides that adding in a few extra levels so that the transision is less dramatic, might be the best.
You revamped the MTT schedule and it worked out great. Now it would be cool if you could consider making some changes to your SNGs too.
Cheers
The series is great news, looking forward to playing it.
A couple other things:
-Nice to see that your daily mtts are doing well hitting/increasing gtds etc.
My problem is, there is really nothing interesting to play before 18:00 CET. Considering how well the Deep Impact is doing, don't you think there is room for a similar mtt at 15:00 or 16:00 CET? Imo ideal would be a 50e good structured deepstack (preferably 6max) at 15:00 with latereg lasting till around 17:00.
-Now if i am correct almost every single mtt has antes from the start. Which is awesome. How about addig antes to the 5 man SNGs from start? Anteless poker incentivizes nitty play, makes the games less fun.
-Other thing about the 5 man SNGs is the 3 min lvl time. I haven't played too much of these yet, but as above mentioned, seems like the structure is a bit too hyper escpecially at the later stages. Increasing the lvl times to 4 or 5 minutes would help with this somewhat. Besides that adding in a few extra levels so that the transision is less dramatic, might be the best.
You revamped the MTT schedule and it worked out great. Now it would be cool if you could consider making some changes to your SNGs too.
Cheers
When it comes to MTT feedback, the best place to post is here: https://www.unibetcommunity.com/t5/G...ker/bd-p/Poker
Leo is the tournament manager and will be able to see and respond to your feedback directly there.
Quote:
About the reward system. (I make about 2,5M-3,5M quarterly)
- If you want to make this system simpler just cut out the crap
For example remove the cash and play-trough bonuses from the rewards and just keep the bonuspoints (BP later). This way everyone can decide what he wants to do with it.
It would be nice to earn BPs for completing a challenge right away, but that way it would be hard to reward the "big" rakers more. So i guess If you want to keep the challenges, then challenge points should be kept as well.
(In this setup I would add UO packages tho the bonus shop as well, -maybe with some discount- so players who cant make that much in a quarter, could buy it along the way later, if they save the BPs for that)
- If you want to make a whole new vip system, then I think it's a good start to think about something quarterly as well. A yearly system seems to be a bit to big commitment, at least for me. (even though I play at Uni for almost 2 years now, but at least I have the option to get out every now on then, without loosing to much value) On the other hand if you make it a weekly (as PP did) or monthly, then it would be hard to reward players with UO packages, as not many player makes 12,5K€ rake in a month. And i guess you don't want to remove the UO packages from the vip system
- If you want to make this system simpler just cut out the crap
For example remove the cash and play-trough bonuses from the rewards and just keep the bonuspoints (BP later). This way everyone can decide what he wants to do with it.It would be nice to earn BPs for completing a challenge right away, but that way it would be hard to reward the "big" rakers more. So i guess If you want to keep the challenges, then challenge points should be kept as well.
(In this setup I would add UO packages tho the bonus shop as well, -maybe with some discount- so players who cant make that much in a quarter, could buy it along the way later, if they save the BPs for that)
- If you want to make a whole new vip system, then I think it's a good start to think about something quarterly as well. A yearly system seems to be a bit to big commitment, at least for me. (even though I play at Uni for almost 2 years now, but at least I have the option to get out every now on then, without loosing to much value) On the other hand if you make it a weekly (as PP did) or monthly, then it would be hard to reward players with UO packages, as not many player makes 12,5K€ rake in a month. And i guess you don't want to remove the UO packages from the vip system
Quote:
Not sure I have a suggestion for how to improve it, but "Queen of Flips" seems to lack an element of excitement in some way. I also don't much like that it's vs the site "we'll tell you if you won" rather than vs another player (if it was against another player then you would reduce the variance from your side too).
More moaning: again the "play a freezeout" mission is defined in the small print specifically as a "singularity" tournament (fireball and deep crazy don't trigger it) and again there is a lack of tournaments at decent buy-ins and times to get it done. It held me up for nearly a week this time.
More moaning: again the "play a freezeout" mission is defined in the small print specifically as a "singularity" tournament (fireball and deep crazy don't trigger it) and again there is a lack of tournaments at decent buy-ins and times to get it done. It held me up for nearly a week this time.
VS another player might be difficult to do (if you want to use tokens you have to wait for another player to be ready to go too). We are going to make some improvements to the promo for next time though - most of the feedback on it so far has been positive and it has a positive effect on the games, but no promo is ever 'finished'.
Quote:
+1. Anything that incentivises players to play badly seems like a bad idea.
+1 apart from cash. I think just getting straight cash is fine but tickets seem a bit pointless now considering a decent chuck of the player base now know they can just exchange them anyway. Playthrough bonuses are probably fine for cash players but they're a pain to clear for SNG/MTT players IMO.
I don't really have any input on challanges personally as I rarely complete them. I'm 99% MTTs so I only complete them as part of missions and tend to try and complete the missions at the lowest possible stakes just to get them out of the way so the points recieved are very minimal.
I do think that the points rewarded need to be a little more consistant as it can be very confusing for players not used to the system to work out why they are getting x points for y challenge. Apart from the extremely low % the thing that seems to piss PS players off is the inconsistancy of the rakeback and the same can be said for the Unibet system (I know there is a graph giving the averages but it's not the easiest thing to find and a new player isn't going to know about it). I actually think a chest-esque reward system would work if players knew they'd always get 5/10/15/20% base rakeback at the different levels with the possibility of something extra on top.
My only other input would be tha CP and BP are too similar from a naming perspective and seem a little confusing.
Majors didn't work either which was annoying. Leo will get a separate rant on the comunity about the MTT schedule shortly
+1 apart from cash. I think just getting straight cash is fine but tickets seem a bit pointless now considering a decent chuck of the player base now know they can just exchange them anyway. Playthrough bonuses are probably fine for cash players but they're a pain to clear for SNG/MTT players IMO.
I don't really have any input on challanges personally as I rarely complete them. I'm 99% MTTs so I only complete them as part of missions and tend to try and complete the missions at the lowest possible stakes just to get them out of the way so the points recieved are very minimal.
I do think that the points rewarded need to be a little more consistant as it can be very confusing for players not used to the system to work out why they are getting x points for y challenge. Apart from the extremely low % the thing that seems to piss PS players off is the inconsistancy of the rakeback and the same can be said for the Unibet system (I know there is a graph giving the averages but it's not the easiest thing to find and a new player isn't going to know about it). I actually think a chest-esque reward system would work if players knew they'd always get 5/10/15/20% base rakeback at the different levels with the possibility of something extra on top.
My only other input would be tha CP and BP are too similar from a naming perspective and seem a little confusing.
Majors didn't work either which was annoying. Leo will get a separate rant on the comunity about the MTT schedule shortly
Agree with you on chests, I think if Stars were willing to spend closer to 30% on that loyalty program then they'd be on to something really good. Ours is too complicated and difficult to understand, those elements are definitely going to be fixed in the long term as we overhaul this. As mentioned in my first post on this, CPs and BPs confusion is very annoying!
Quote:
For improving the VIP system there aren't that many possibilities imo.
I mean. The reward ladder now is great as it is, tough I really hate that I lose so many rakeback at the end of each quarter by points being lost.
Would be cool that the points you have over your last reward would be converted to BP at some rate which seems fair (it could be the half of the value since you should have cleared it in time, but giving nothing is a bit of a waste)
For mtts it's cool as it is and I think that sngs should go back to the same system (10 cent is one rake point)
For cash it's either this or like with mtts that you get points for the actual contributed rake.
On the other hand it would be cool to have something like this.
My idea
- First few levels of the system stay as is, as they reward really small incentives and avatars and stuff (optional)
- from then you can chose a reward you want to accumulate to. I'll explain it with an example (and what the real point is behind it)
You chose either cash, BP or tickets (and maybe some special rewards like UO, UK,... Packages)
Then you chose the value of the reward. For example 100Bp-1000bp-5000bp etc. The higher reward you select the more value it is. (100bp will only be 10% rakeback, 500 would be 11%, 1000 12% and so on)
Same goes for cash rewards and tickets (with tickets giving the highest rakeback and cash the lowest)
When you select the reward you keep accumulating for that reward until you select another one (but once you selected one you need to keep going for that one or you'd lose your points you already had)
Then you could add some extra rewards you would get after gaining enough VIP points overal (during the quarter) like a freeroll ticket and so on.
Hope I made my idea a bit clear at least
I mean. The reward ladder now is great as it is, tough I really hate that I lose so many rakeback at the end of each quarter by points being lost.
Would be cool that the points you have over your last reward would be converted to BP at some rate which seems fair (it could be the half of the value since you should have cleared it in time, but giving nothing is a bit of a waste)
For mtts it's cool as it is and I think that sngs should go back to the same system (10 cent is one rake point)
For cash it's either this or like with mtts that you get points for the actual contributed rake.
On the other hand it would be cool to have something like this.
My idea
- First few levels of the system stay as is, as they reward really small incentives and avatars and stuff (optional)
- from then you can chose a reward you want to accumulate to. I'll explain it with an example (and what the real point is behind it)
You chose either cash, BP or tickets (and maybe some special rewards like UO, UK,... Packages)
Then you chose the value of the reward. For example 100Bp-1000bp-5000bp etc. The higher reward you select the more value it is. (100bp will only be 10% rakeback, 500 would be 11%, 1000 12% and so on)
Same goes for cash rewards and tickets (with tickets giving the highest rakeback and cash the lowest)
When you select the reward you keep accumulating for that reward until you select another one (but once you selected one you need to keep going for that one or you'd lose your points you already had)
Then you could add some extra rewards you would get after gaining enough VIP points overal (during the quarter) like a freeroll ticket and so on.
Hope I made my idea a bit clear at least
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Regarding the loyalty program, I earn about 200k points a month, I only play sngs so I don’t even bother looking at the challenges. It does seem overly complicated right now, I don’t think it incentivises me to play at all. Stars had this right with the old supernova program, in terms of transparency and simplicity, and very clear points targets to work towards.
clapclap, the sngs are definitely a turbo structure, not hyper; I think the structure is just about perfect, maybe something could be done to make it clear to new players it’s a turbo sng, players see 3 minute levels and automatically think hyper and maybe it puts some off trying.
Incentives for game starters at the highstakes sngs would be great (for me ��); I still think more could be done to raise awareness that the €50+ games have a lower rake, I understand lots of players aren’t particularly bothered about the cost, but some are, and unibet hides what is the cheapest sng rake in the business, I don’t really get it.
clapclap, the sngs are definitely a turbo structure, not hyper; I think the structure is just about perfect, maybe something could be done to make it clear to new players it’s a turbo sng, players see 3 minute levels and automatically think hyper and maybe it puts some off trying.
Incentives for game starters at the highstakes sngs would be great (for me ��); I still think more could be done to raise awareness that the €50+ games have a lower rake, I understand lots of players aren’t particularly bothered about the cost, but some are, and unibet hides what is the cheapest sng rake in the business, I don’t really get it.
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When it comes to the rewardsystem, I would like the randomness to enter when deciding what I get for a reward, not when deciding when I get it as it is now.
So something like a chest system, maybe a wheel of fortune that you get to spin after playing x number of hands, sngs or tournaments. I wouldn't mind some cross promotion of your other products, like winning free spins or free bets. But do make the winnings from the freespins available for cashout immediateley.
I probably earn around 1000 challenge points each month.
So something like a chest system, maybe a wheel of fortune that you get to spin after playing x number of hands, sngs or tournaments. I wouldn't mind some cross promotion of your other products, like winning free spins or free bets. But do make the winnings from the freespins available for cashout immediateley.
I probably earn around 1000 challenge points each month.
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There is a minor site I saw which is not that good but has one idea that would be nice in the software if you ever make a version 3. When there is an all-in, the player avatars "call out" in a speech bubble what they need to hit e.g. 77 all in against A5
Preflop the avatar calls out, A (only two things)
Flop comes 4 8 T avatar calls out AAA (i.e. specific outs)
Turn comes 7 avatar calls out K Q J 9 6 3 2
River comes 2 - suitable reaction from both avatars
Speech bubble can also say "drawing dead".
I think that's a step ahead of showing all-in equity percentages as on other sites.
7 all in against A5Preflop the avatar calls out
, A (only two things)Flop comes 4
8 T avatar calls out AAA (i.e. specific outs)Turn comes 7
avatar calls out K Q J 9 6 3 2River comes 2
- suitable reaction from both avatarsSpeech bubble can also say "drawing dead".
I think that's a step ahead of showing all-in equity percentages as on other sites.
02-15-2018
, 07:28 PM
It was January 4th (!) when I requested my results sheet on the community forum.
Since then I posted 4 or 5 messages there and a week ago or so I finally got a results file sent to me, but it was worthless.
Stakes were not mentioned, although I explicitly asked for that.
Even included a screenshot of previous correct files.
A week prior to that I asked live chat for my results file.
Some lady promised me to sent it to me the next day, but that never happened as you may have guessed.
Another 30 minutes wasted for me.
David, how can this be such a hastle?
Generating such a file surely is a matter of a couple clicks here and there and should take a few minutes max.
I've been playing at Unibet since the bigbang and have raked €10K+.
To be honest, I feel a bit disrespected as a loyal customer
Cheers
Since then I posted 4 or 5 messages there and a week ago or so I finally got a results file sent to me, but it was worthless.
Stakes were not mentioned, although I explicitly asked for that.
Even included a screenshot of previous correct files.
A week prior to that I asked live chat for my results file.
Some lady promised me to sent it to me the next day, but that never happened as you may have guessed.
Another 30 minutes wasted for me.
David, how can this be such a hastle?
Generating such a file surely is a matter of a couple clicks here and there and should take a few minutes max.
I've been playing at Unibet since the bigbang and have raked €10K+.
To be honest, I feel a bit disrespected as a loyal customer
Cheers
02-16-2018
, 02:54 AM
Found it
Told them then Andrew said:
Here's the screenshot if anyone wants to use it.
Here's the screenshot if anyone wants to use it.
02-16-2018
, 10:12 AM
02-16-2018
, 01:20 PM
02-16-2018
, 05:37 PM
02-16-2018
, 06:00 PM
Unibet don't have a thousands of players even if they do blind registration of their betting players.I guess 1500 players is too much for Uni servers.Pokerstars at least has support e- mails that informs u about status of your tickets.But nevermind,I was playing elsewhere tonight cuz I hate unprofessional behaviour.
02-16-2018
, 06:29 PM
Quote:
They do? Weird, since I never received an e-mail telling me not to be late, cause if I am late then I won't be able to play cause I'd be too late and that's how being late works ![[Unibet] Official Thread](https://emoji.tapatalk-cdn.com/emoji14.png)
, also weird how unibet don't have thousands of players but 1500 still managed to manually click the button before you.
There are situations where they make mistakes, sometimes big ones, and they own up to them quite often, but you not coming in time to play a freeroll don't really think it's on them. Also ~70c worth of free equity lost, if that would be the extent of a site's "blunders" than that would be pretty good.
, also weird how unibet don't have thousands of players but 1500 still managed to manually click the button before you. There are situations where they make mistakes, sometimes big ones, and they own up to them quite often, but you not coming in time to play a freeroll don't really think it's on them. Also ~70c worth of free equity lost, if that would be the extent of a site's "blunders" than that would be pretty good.