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Old 01-05-2018, 10:10 AM   #23701
SleazyP84
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Re: Unibet - Official Thread

Might be better if you got a notification if any MTT ticket was due to expire in 7 or less days that way if it's for a weekly you can see the target tournament.

A ticket icon on the home page so you can see how many you have when you log in would be good too.
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Old 01-05-2018, 11:18 AM   #23702
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Re: Unibet - Official Thread

IMO the tournament notification would be nice if you can do it for any tournament, not just when you have tickets for it, like you could have a star in a specific tournament lobby and you'll get a reminder notification for it, normal notification at the table maybe and something that you have to click and X maybe in the main lobby in case you missed the table one. With a page to take out some of those favorites if you want.

Maybe also a notification for tickets that are close to expire, particularly if there will be a last tournament before expiring, like In 5 days there will be this tournament, it's your last chance to play it.
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Old 01-05-2018, 08:25 PM   #23703
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Re: Unibet - Official Thread

the lobby just keeps on crashing for me tonight for some reason. never had this problem before
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Old 01-06-2018, 10:50 AM   #23704
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Re: Unibet - Official Thread

The UO Package Freeroll Ticket that you earn from 100k challenge points in this quarter says expiring in 7 days, at least for me, so there's probably an error there.
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Old 01-06-2018, 11:23 AM   #23705
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Re: Unibet - Official Thread

Quote:
Originally Posted by Mad Twatter View Post
The UO Package Freeroll Ticket that you earn from 100k challenge points in this quarter says expiring in 7 days, at least for me, so there's probably an error there.
It's on the 13th at 6pm GMT. 7 days sounds about right.
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Old 01-06-2018, 01:25 PM   #23706
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Re: Unibet - Official Thread

Yeah there is one then, but I already have an unused ticket left from previous quarter. I would've thought that the one earned in
this quarter had a little longer expiry date?
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Old 01-06-2018, 04:46 PM   #23707
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Re: Unibet - Official Thread

@Mad Twatter you can only use 1 ticket per quarter. You having 2 is pretty odd and nice for you since there are 2 of these tournaments per quarter, this sunday and next sunday so try to play them both and see what happens
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Old 01-07-2018, 05:38 AM   #23708
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Re: Unibet - Official Thread

@nmpfan and @sleazy, mad twatter has since the 1st of january already 100k points (If I understand him right) so if he would use them now, then he doesn't have anymore left for next month
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Old 01-07-2018, 08:44 AM   #23709
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Re: Unibet - Official Thread

^exactly. I might use them both today and next Sunday, but I'd prefer to also have the option to use the one from this quarter later on.
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Old 01-07-2018, 12:49 PM   #23710
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Re: Unibet - Official Thread

@Unibet - had a problem I really think you should look into: I was playing 6 tables: some sngs, a mtt and the slot freeroll. At some point my internet crashed and quickly logged into my unibet phone client. I know that this client has a 4 table limit but I was unable to play any of them - had a combination of these situations: the screen froze, buttons not working, butons working but the action was from a table I was unable to view, at some point the entire client froze, etc. Literally chaos. I think the client wasn't tested in this scenario. Fortunately the connection returned but I was blinded down in a couple of the games. I understand the table limit on mobile but, in a situation like this the user should be able to choose the games that he want to resume playing. Now it's really impossible to play any. Otherwise, I really enjoy my time on Unibet, good job!
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Old 01-07-2018, 01:26 PM   #23711
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Re: Unibet - Official Thread

^^^
In such a situation, faster to tether your phone (use it as your internet source) to your laptop.
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Old 01-07-2018, 04:16 PM   #23712
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Re: Unibet - Official Thread

Quote:
Originally Posted by restorativejustice View Post
^^^
In such a situation, faster to tether your phone (use it as your internet source) to your laptop.
Good point, thank you. But also it wouldn't hurt to fix the issue so others don't have the same problem in the future.
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Old 01-08-2018, 08:29 AM   #23713
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Re: Unibet - Official Thread

^^^
From my read of your post I thought it was a you issue with your internet crashing and not a unibet issue.
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Old 01-08-2018, 09:01 AM   #23714
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Re: Unibet - Official Thread

He's suggesting a fix to a Unibet issue, where if you're playing more than 4 tournaments on a computer and need to switch to mobile for whatever reason, apparently you're screwed. Whatever personal issue leads to that situation is beside the point. A situation that probably doesn't occur to often, but if it's fixable, then why not.
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Old 01-09-2018, 12:08 PM   #23715
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Re: Unibet - Official Thread

no fullring cashgame on unibet ?
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Old 01-09-2018, 01:15 PM   #23716
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Re: Unibet - Official Thread

Quote:
Originally Posted by Mad Twatter View Post
He's suggesting a fix to a Unibet issue, where if you're playing more than 4 tournaments on a computer and need to switch to mobile for whatever reason, apparently you're screwed. Whatever personal issue leads to that situation is beside the point. A situation that probably doesn't occur to often, but if it's fixable, then why not.
I would guess it's a limitation on the mobile software that only allows 4 tables. I think it's the same with the web client. If it gave you the option which of the tables you'd like to play the most out of the 4+ then that would help but if it just can't support more then there isn't much that can be done.

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no fullring cashgame on unibet ?
6-max only, always been like that since they moved to their own network.
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Old 01-09-2018, 02:36 PM   #23717
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Re: Unibet - Official Thread

Hello,

could you extend my Double Trouble ticket with a month ? I was late today and have something to do the next 2 weeks

my screenname is 111shades

thanks

Last edited by SchelleXL; 01-09-2018 at 02:58 PM.
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Old 01-09-2018, 03:35 PM   #23718
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Re: Unibet - Official Thread

The web client now allows 6-tabling, which makes a huge difference because you can 4-table in it and still have two reserve slots for waiting for an SNG to fill, or for if a pre-regged tournament starts before you have chance to get off another table. When it was a hard limit of 4 tables it was pretty hard to get more than a couple running.
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Old 01-10-2018, 08:51 PM   #23719
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Re: Unibet - Official Thread

i just spotted a minor challenge that clearly should be a major challenge. it was something like 'reach 60 flops with cards ranked below X'
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Old 01-10-2018, 11:00 PM   #23720
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Re: Unibet - Official Thread

Quote:
Originally Posted by Keruli View Post
i just spotted a minor challenge that clearly should be a major challenge. it was something like 'reach 60 flops with cards ranked below X'
I've noticed a few challenges that seem more difficult to accomplish then in previous quarters... if the points awarded have gone up with the difficulty then fair game but I haven't paid too close attention.
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Old 01-11-2018, 04:20 AM   #23721
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Re: Unibet - Official Thread

Quote:
Originally Posted by RK_95 View Post
Ah okay, my fault then. I didn't read the whole page, but only parts of it and the T&C which stated:
- Players can earn up to 3 free spins per day, by playing cash games or sit & gos
- Players can earn an extra free spin for the next day when they reached 3 free spins within one day.
- Free spins can be accumulated but will expire on 1st February at 00:00 UTC, after the promotional period.

In the T&C there is no mention you have to use the extra spin at the next day and with the ''can be accumulated'' sentence right under it, you might want to add a sentence to the T&C about the next day thing just to be clear.

Just to be curious: why does that extra spin needs to be spinned the next day? As long as you log in the next (repeat) day you 'have done your job' right? I might be overlooking something though.
I agree, the T&Cs weren't that clear on this. We're going to implement a new check in future so that we're confident the T&Cs say exactly what they need to.

In terms of your last point, having to use the spin the next day is the mechanism which incentivises you to log in.

Quote:
Originally Posted by Keruli View Post
change nl400 to nl500, ldo

i think i lost in the nl800 games, maybe i'll get a ticket or something?
(one of my current SNs: _e_e_)

i hope management indeed remains optimistic regarding poker and isn't turning away from poker in favour of casino gambling a la stars.
If you lost in those games and you haven't opted out of receiving communication from us (we need to inform you about the ticket) then you should receive something in the next 7 days or so. Out of interest, which country are you from? That might dictate how quickly you hear from us.

I can assure you that there is no move away from Poker in favour of Casino, each platform exists in it's own right and is managed by different teams. Unibet Casino was here a long time before Unibet Poker and is huge compared to our platform, if we were to close down Poker tomorrow and try to force everyone over to Casino then the extra revenue for Casino would hardly be noticeable. If someone above me decided that we were pulling away from Poker to spend more resources on Casino then you'd know beforehand as I'd be writing in here informing you that I'm leaving the company.

In my role I could argue within the company that we no longer wish to advertise Casino to any Poker players and 'close off our borders' if you will. It would go both ways though, we wouldn't actively try to send any Poker players to Casino but we also wouldn't try to send any Casino players to Poker. If that happened then I'd probably start to look for another job because it wouldn't spell good news in the long-term for our site.

Quote:
Originally Posted by samcx View Post
That's sad to hear, he was my go to man on the community site.. always helped me out and I did bother him a fair bit over the last year, sad to see him go... but best of luck to him in the new role!
Agreed, he's great but we still have Jeppe and I'm sure that whoever replaces Marco will also do a great job

Quote:
Originally Posted by Beckham087 View Post
About the removal of 800:

- I respect the decision, after all you can decide about what you offer
- but since the removal of 800, the filed in 400 is ridiculous, and in the same time there are waaay more people playing at 200 than they used to do (at least in the last 3-4 months as I remember)

Do you think it is some kind of a physiological reaction, of something? (maybe there are players who used to play 400, which was the 2nd biggest limit, and now they click to 200 which is 2nd now?)
I'm not sure if this will be permanent or not, hopefully not. I think in the new year there was no (or little) time when NL400 could show 30+ field. Which is basically 4-6 regs, and 1-6 one tabling players.
Right now at CET 22:08 there is ~70 player at NL200 and ~9 at NL400.
When there were 800 as well, there was a way smoother player distribution on those stakes, and hardly any stake had more than 50% of the NL200+ players.
We noticed the swell of players at NL200 and tbh, I'm not sure why it is yet. I think as we start to give back NL400 and PL400 tickets to losing 800 players over the next week or so you'll see the games even out a bit. PL400 has had quite a lot of traffic over the last few days so the trend hasn't following in Omaha for some reason.

Quote:
Originally Posted by Mad Twatter View Post
Suggestion:

I don't know if many people would find this as immensely helpful as I, since I haven't seen this suggested before, but as someone who's missed 20+ Super Double Trouble freerolls (gross underestimate probably) and like 5 Unibet Open Package freerolls (the kinds that u get from 100k challenge points), I would love to have some kind of notification system in the client, which would pop-up notifications on the tables (or in the client if you're logged in but not playing) when registration for certain tournaments are open. My implementation would be: have players be able to select tournaments that they want a notification for according buy in-ranges, game types, turbo/knockout, whatever they choose from... and then also be able to select to always receive notifications when registration opens to anything that they have a tournament ticket for. And for players to be able to turn off notifications for everything if they for some reason don't want them. Don't know how hard this would be to integrate into the client, but if it's doable, I can't see the harm in it. Or if easier, and I would actually love this even more, have a system where you can choose to receive an automated email about any tournament that you have a ticket for being played on that day.
You'll be glad to hear that this is a big talking point here and this is something which we thought was in place already. In general we don't do a good job of letting players know (especially new players) which ongoing promotions we have and I would expect that most players have no idea that Double Trouble even exists. Automated emails were being sent out to players holding those tickets up until late November and we hadn't been informed that it had stopped.

I'm confident that this will be solved in the coming months. There will also be a third version of Double Trouble launching early in Feb which will be more geared towards higher stakes players.

Quote:
Originally Posted by LektorAJ View Post
^ Agree - though it should be for any of the "specific" MTT tickets rather than popping off literally any time any 5 euro tournament opens registration when you have a "general" 5 euro ticket.

Still say that the double trouble trouble is partly caused by there not being enough chances to use them as we are forced into this wanky 100 seat satellite structure which only runs once a week.
Quote:
Originally Posted by VikingsAF View Post
For Double trouble I think the time isn't the best one indeed.
Shifting them one hour later would give more players the possibility to join I think.
7 CET is borderline okay (I can make it 50% of the times), but knowing that I think 6PM GMT is a bit too soon, at least it would be for me.

Keeping in mind this MTT ends at 100 players and has a good tempo, it already ends after a bit more than an hour. So it won't become a late night game.

Increasing late reg and blind levels would help aswell I think, but then many will just wait till the end of the late reg, since that's the easiest way to make the money in a 20% gets paid field.
I'll pass this on, it's come up a few times in the past and I agree, we just need to make sure that we communicate it properly to players before making a change.

Quote:
Originally Posted by NMPfan View Post
IMO the tournament notification would be nice if you can do it for any tournament, not just when you have tickets for it, like you could have a star in a specific tournament lobby and you'll get a reminder notification for it, normal notification at the table maybe and something that you have to click and X maybe in the main lobby in case you missed the table one. With a page to take out some of those favorites if you want.

Maybe also a notification for tickets that are close to expire, particularly if there will be a last tournament before expiring, like In 5 days there will be this tournament, it's your last chance to play it.
Quote:
Originally Posted by SleazyP84 View Post
Might be better if you got a notification if any MTT ticket was due to expire in 7 or less days that way if it's for a weekly you can see the target tournament.

A ticket icon on the home page so you can see how many you have when you log in would be good too.
All good feedback too, thanks.

Quote:
Originally Posted by FishNChips1 View Post
the lobby just keeps on crashing for me tonight for some reason. never had this problem before
IS this still happening? If so can you go into a bit more detail as to what is happening (and when you do what specific action) exactly?

Quote:
Originally Posted by Mad Twatter View Post
The UO Package Freeroll Ticket that you earn from 100k challenge points in this quarter says expiring in 7 days, at least for me, so there's probably an error there.
I'm not up to speed with Challenge freeroll schedule so will have a look into this today.

Quote:
Originally Posted by visu43 View Post
@Unibet - had a problem I really think you should look into: I was playing 6 tables: some sngs, a mtt and the slot freeroll. At some point my internet crashed and quickly logged into my unibet phone client. I know that this client has a 4 table limit but I was unable to play any of them - had a combination of these situations: the screen froze, buttons not working, butons working but the action was from a table I was unable to view, at some point the entire client froze, etc. Literally chaos. I think the client wasn't tested in this scenario. Fortunately the connection returned but I was blinded down in a couple of the games. I understand the table limit on mobile but, in a situation like this the user should be able to choose the games that he want to resume playing. Now it's really impossible to play any. Otherwise, I really enjoy my time on Unibet, good job!
I appreciate how annoying that must be but this seems like a fairly rare occurrence, where you would have to switch from desktop to mobile and choose which games you wish to continue. I'll bring it up with the developers incase it's an easy change but otherwise it might be a while before we could get a change like this into the roadmap.

Quote:
Originally Posted by OhEllNo View Post
no fullring cashgame on unibet ?
Only 6max I'm afraid, there was more demand for that game when we launched and we don't have the liquidity to offer both.

Quote:
Originally Posted by SchelleXL View Post
Hello,

could you extend my Double Trouble ticket with a month ? I was late today and have something to do the next 2 weeks

my screenname is 111shades

thanks
Sure, that's done.

Quote:
Originally Posted by Keruli View Post
i just spotted a minor challenge that clearly should be a major challenge. it was something like 'reach 60 flops with cards ranked below X'
Quote:
Originally Posted by Sect7G View Post
I've noticed a few challenges that seem more difficult to accomplish then in previous quarters... if the points awarded have gone up with the difficulty then fair game but I haven't paid too close attention.
I'll check to see if there is a mistake, thanks.

If any Challenges have become more difficult then the points would have also adjusted accordingly, we're not taking anything off of loyalty.
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Old 01-11-2018, 06:38 AM   #23722
11MaxPower11
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Re: Unibet - Official Thread

Hello, my welcome bonus at Unibet expires in 23 days and I can already tell, that I would need about one more month to clear the last 140€ step.
Is there a possibility to extend the bonus? I would really appreciate it.
My nickname at Unibet is 11MaxPower11 aswell.
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Old 01-11-2018, 08:01 AM   #23723
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Re: Unibet - Official Thread

About the emails going out, ahem, "a friend" got an email about the super double trouble ticket but not about the double trouble one this week. (Location Slovakia, communication language English).
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Old 01-11-2018, 08:21 AM   #23724
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Re: Unibet - Official Thread

I've never had any Unibet communications regarding poker promos. Community emails, promos on Casino and sports, anything from Unibet support or Kindred emails are all received fine.
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Old 01-11-2018, 09:24 AM   #23725
restorativejustice
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Re: Unibet - Official Thread

Quote:
Originally Posted by SleazyP84 View Post
I've never had any Unibet communications regarding poker promos. Community emails, promos on Casino and sports, anything from Unibet support or Kindred emails are all received fine.
+1 Me too.
I'm living now in Canada if that makes a difference.
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