Might be better if you got a notification if any MTT ticket was due to expire in 7 or less days that way if it's for a weekly you can see the target tournament.

A ticket icon on the home page so you can see how many you have when you log in would be good too.

IMO the tournament notification would be nice if you can do it for any tournament, not just when you have tickets for it, like you could have a star in a specific tournament lobby and you'll get a reminder notification for it, normal notification at the table maybe and something that you have to click and X maybe in the main lobby in case you missed the table one. With a page to take out some of those favorites if you want.

Maybe also a notification for tickets that are close to expire, particularly if there will be a last tournament before expiring, like In 5 days there will be this tournament, it's your last chance to play it.

the lobby just keeps on crashing for me tonight for some reason. never had this problem before

The UO Package Freeroll Ticket that you earn from 100k challenge points in this quarter says expiring in 7 days, at least for me, so there's probably an error there.

It's on the 13th at 6pm GMT. 7 days sounds about right.

Yeah there is one then, but I already have an unused ticket left from previous quarter. I would've thought that the one earned in
this quarter had a little longer expiry date?

@Mad Twatter you can only use 1 ticket per quarter. You having 2 is pretty odd and nice for you since there are 2 of these tournaments per quarter, this sunday and next sunday so try to play them both and see what happens

@nmpfan and @sleazy, mad twatter has since the 1st of january already 100k points (If I understand him right) so if he would use them now, then he doesn't have anymore left for next month

^exactly. I might use them both today and next Sunday, but I'd prefer to also have the option to use the one from this quarter later on.

@Unibet - had a problem I really think you should look into: I was playing 6 tables: some sngs, a mtt and the slot freeroll. At some point my internet crashed and quickly logged into my unibet phone client. I know that this client has a 4 table limit but I was unable to play any of them - had a combination of these situations: the screen froze, buttons not working, butons working but the action was from a table I was unable to view, at some point the entire client froze, etc. Literally chaos. I think the client wasn't tested in this scenario. Fortunately the connection returned but I was blinded down in a couple of the games. I understand the table limit on mobile but, in a situation like this the user should be able to choose the games that he want to resume playing. Now it's really impossible to play any. Otherwise, I really enjoy my time on Unibet, good job!

^^^
In such a situation, faster to tether your phone (use it as your internet source) to your laptop.

Good point, thank you. But also it wouldn't hurt to fix the issue so others don't have the same problem in the future.

^^^
From my read of your post I thought it was a you issue with your internet crashing and not a unibet issue.

He's suggesting a fix to a Unibet issue, where if you're playing more than 4 tournaments on a computer and need to switch to mobile for whatever reason, apparently you're screwed. Whatever personal issue leads to that situation is beside the point. A situation that probably doesn't occur to often, but if it's fixable, then why not.

no fullring cashgame on unibet ?

I would guess it's a limitation on the mobile software that only allows 4 tables. I think it's the same with the web client. If it gave you the option which of the tables you'd like to play the most out of the 4+ then that would help but if it just can't support more then there isn't much that can be done.

6-max only, always been like that since they moved to their own network.

Hello,

could you extend my Double Trouble ticket with a month ? I was late today and have something to do the next 2 weeks

my screenname is 111shades

thanks

The web client now allows 6-tabling, which makes a huge difference because you can 4-table in it and still have two reserve slots for waiting for an SNG to fill, or for if a pre-regged tournament starts before you have chance to get off another table. When it was a hard limit of 4 tables it was pretty hard to get more than a couple running.

i just spotted a minor challenge that clearly should be a major challenge. it was something like 'reach 60 flops with cards ranked below X'

I've noticed a few challenges that seem more difficult to accomplish then in previous quarters... if the points awarded have gone up with the difficulty then fair game but I haven't paid too close attention.

I agree, the T&Cs weren't that clear on this. We're going to implement a new check in future so that we're confident the T&Cs say exactly what they need to.

In terms of your last point, having to use the spin the next day is the mechanism which incentivises you to log in.

If you lost in those games and you haven't opted out of receiving communication from us (we need to inform you about the ticket) then you should receive something in the next 7 days or so. Out of interest, which country are you from? That might dictate how quickly you hear from us.

I can assure you that there is no move away from Poker in favour of Casino, each platform exists in it's own right and is managed by different teams. Unibet Casino was here a long time before Unibet Poker and is huge compared to our platform, if we were to close down Poker tomorrow and try to force everyone over to Casino then the extra revenue for Casino would hardly be noticeable. If someone above me decided that we were pulling away from Poker to spend more resources on Casino then you'd know beforehand as I'd be writing in here informing you that I'm leaving the company.

In my role I could argue within the company that we no longer wish to advertise Casino to any Poker players and 'close off our borders' if you will. It would go both ways though, we wouldn't actively try to send any Poker players to Casino but we also wouldn't try to send any Casino players to Poker. If that happened then I'd probably start to look for another job because it wouldn't spell good news in the long-term for our site.

Agreed, he's great but we still have Jeppe and I'm sure that whoever replaces Marco will also do a great job

We noticed the swell of players at NL200 and tbh, I'm not sure why it is yet. I think as we start to give back NL400 and PL400 tickets to losing 800 players over the next week or so you'll see the games even out a bit. PL400 has had quite a lot of traffic over the last few days so the trend hasn't following in Omaha for some reason.

You'll be glad to hear that this is a big talking point here and this is something which we thought was in place already. In general we don't do a good job of letting players know (especially new players) which ongoing promotions we have and I would expect that most players have no idea that Double Trouble even exists. Automated emails were being sent out to players holding those tickets up until late November and we hadn't been informed that it had stopped.

I'm confident that this will be solved in the coming months. There will also be a third version of Double Trouble launching early in Feb which will be more geared towards higher stakes players.

I'll pass this on, it's come up a few times in the past and I agree, we just need to make sure that we communicate it properly to players before making a change.

All good feedback too, thanks.

IS this still happening? If so can you go into a bit more detail as to what is happening (and when you do what specific action) exactly?

I'm not up to speed with Challenge freeroll schedule so will have a look into this today.

I appreciate how annoying that must be but this seems like a fairly rare occurrence, where you would have to switch from desktop to mobile and choose which games you wish to continue. I'll bring it up with the developers incase it's an easy change but otherwise it might be a while before we could get a change like this into the roadmap.

Only 6max I'm afraid, there was more demand for that game when we launched and we don't have the liquidity to offer both.

Sure, that's done.

I'll check to see if there is a mistake, thanks.

If any Challenges have become more difficult then the points would have also adjusted accordingly, we're not taking anything off of loyalty.

Hello, my welcome bonus at Unibet expires in 23 days and I can already tell, that I would need about one more month to clear the last 140€ step.
Is there a possibility to extend the bonus? I would really appreciate it.
My nickname at Unibet is 11MaxPower11 aswell.

About the emails going out, ahem, "a friend" got an email about the super double trouble ticket but not about the double trouble one this week. (Location Slovakia, communication language English).

I've never had any Unibet communications regarding poker promos. Community emails, promos on Casino and sports, anything from Unibet support or Kindred emails are all received fine.

+1 Me too.
I'm living now in Canada if that makes a difference.