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12-27-2017
, 07:16 AM
Happy holidays all, I hope Santa brought you some run-good.
Before I get into the replies, just wanted to post a reminder for anyone who missed it the first time that NL/PL800 games will be removed from the lobby on December 31st.
We also had a new release on 20th December, details:
New Features and Improvements:
- Reduced load time for in-app updates
- New way of handling avatars making it less heavy
- New Casino in Poker games: Blackjack and Mighty Artur
Promotions integrated in the client:
- January Mission
- Winter Bootcamp part 2
- Unibet Open Slot (now including SNGs)
Bug fixes:
- Fixed Windows Client crashing when losing internet connection while loading remote assets
- Added error message when trying to login without internet connection
- Fixed Web client background and card textures not always rendering properly for the first hand played
- Fixed UK Tour satellites tournaments giving away generic tickets as 2nd prize (after main prize) instead of UK Tour ones
There were also other improvements that may not be relevant to you like the ability to segment banners for new players etc.
Some players had issues with the automated update last time on Android(and had to uninstall/reinstall the client instead). Please let me know if that happens! For PC users who had the same issue, it's likely due to your antivirus and we made some improvements there as well but you will only see it on next release (in late January).
A big chunk of our players are from the Netherlands so it's really frustrating but as the other responses to your post mentioned, it's because we are prohibited from advertising in the Netherlands and this could be seen as a form of advertisement. It should change once regulation goes through in that country.
This was a tricky one as I didn't see it until after the community site guys nudged me and after looking into it, it wasn't clear whether it was an issue on our end or yours (despite the problems we suffered that day).
That said, you got a raw deal from CS and this should all be resolved now, as you mentioned in a later post.
Agree with that suggestion for any SNG-related leaderboards which is related to winning but I suspect that this promo will be introduced for cash games first due to the complexity of adding it for SNGs.
That doesn't mean we'll ignore SNG players though, adding more SNG promos is on the agenda. UO Slot is returning in January and you'll now be able to earn spins in SNGs (was previously only available for cash games)
Please don't tell everyone yet, I haven't managed to convince the UO team yet 
The formula will also take the four biggest losing SNG players each week and will take into account loss-rate in bb/100 at cash games - we've run tests with 2017 data and are fairly confident that the formula we'll use means that the right players get some money back each week.
Coming into to a quarterly VIP system after the start of the quarter will suck (Ireland won't be up and running on 1st January) but we will throw in some added incentives to try to gain traction in Ireland. We also have two Irish ambassadors who I'm sure will do a good job of spreading the word.
Criminally, we had only a few press releases about the online client go out in 2017. We'll have a full calendar of press releases for 2018, opening up in the Irish market being one of them. I think that will also make a big difference, not just to getting Irish players on board but to growing player numbers on the site in general.
Apologies for the disappointment caused by the 1st iteration of UK Tour changes. Thankfully we do have a vocal community and someone listening at the other end. We had to lower the overlays for the tour to be sustainable and obviously didn't want to kill the tour in the process, but it seems that things are heading in the right direction now.
I feel your extra pain given that you can't even post on the community site and speak directly to Leo
Thanks to Jonny for copy/pasting your posts there.
The hellfire has subsided now so I'm assuming he got to this 
Thanks, I'll get these looked into.
Sorry, decision already made
No ETA on the shareable hand replayer, it's in the back log but isn't being prioritized over other features atm (it's because the other features are really worthwhile, I promise!).
I'm not a tech person either but my understanding is that the tournament controller can't handle the extra load when more than around 2,500 players are seated at once. I think this has to do with our servers and we had thought that we could increase the cap recently but it seems we might have been a bit too adventurous.
We won't get rid of Hold'em because it actually does quite well in terms of unique players but Omaha is a dead duck I'm afraid. I agree that the name definitely isn't informative...
Oooh, burn...
The issue here would be qualifiers on a budget only having one seat while everyone around them can re-enter. There has been a lot of pressure on the UO Team from people who see 'more entries = more rake' but it's something that's been resisted so far (rightly, imo).
For now I think it will remain as NL400, for us to make a change like that there would have to be compelling reasons because it would involve a lot of work on our side (tickets in the system, Challenges, dev work for Relax).
Personally I also think that 400 is a nicer number
NL4 is meant to be a beginners stake, it was never our intention to provide a grinding stake that low and so the lower cap at NL4 (8 tables) is also a disincentive towards that.
A global table cap of 10 is still on the low side so I'm not really sure how us allowing a lower cap at a lower stake is an argument for a higher cap?
This shouldn't happen and we certainly don't have downtime every 4 hours so this is likely to do with your machine interacting with our client.
If you post here you should be able to get some help: https://www.unibetcommunity.com/t5/P...bd-p/Pokerhelp
I've got to this a bit too late to make a change now and I think even if I had seen it sooner, it's not an easy change to make.
Nice!
Ah, I see what you mean. For tournament suggestions, the best place to head would be the community site as Leo will pick those posts up (he doesn't often check here).
There is an issue for some players regarding avatars, I think this has to do with a change on our end so that the avatars aren't re-downloaded each time we have a new release (making the client less 'heavy'). It's being looked into, there is a thread here: https://www.unibetcommunity.com/t5/P...p/126479#M1020
This should be sorted now, let me know if it isn't. Apparently what we had before wasn't an 'official' policy so the UO Team were unaware.
It certainly wasn't a troll, it was a nice reward for players who followed the advent calendar on the community site. As you didn't know anything about it beforehand, I'm assuming you probably shouldn't have received a ticket in the first place (I'm unsure about details of the promotion).
You can ignore the expiry date on the ticket as that's just a placeholder, if you PM me your username I can look into it for you.
Personally I'm against changing tournament format at that stage but will pass it on to the Tournament Manager.
Before I get into the replies, just wanted to post a reminder for anyone who missed it the first time that NL/PL800 games will be removed from the lobby on December 31st.
We also had a new release on 20th December, details:
New Features and Improvements:
- Reduced load time for in-app updates
- New way of handling avatars making it less heavy
- New Casino in Poker games: Blackjack and Mighty Artur
Promotions integrated in the client:
- January Mission
- Winter Bootcamp part 2
- Unibet Open Slot (now including SNGs)
Bug fixes:
- Fixed Windows Client crashing when losing internet connection while loading remote assets
- Added error message when trying to login without internet connection
- Fixed Web client background and card textures not always rendering properly for the first hand played
- Fixed UK Tour satellites tournaments giving away generic tickets as 2nd prize (after main prize) instead of UK Tour ones
There were also other improvements that may not be relevant to you like the ability to segment banners for new players etc.
Some players had issues with the automated update last time on Android(and had to uninstall/reinstall the client instead). Please let me know if that happens! For PC users who had the same issue, it's likely due to your antivirus and we made some improvements there as well but you will only see it on next release (in late January).
Quote:
Does anybody know why the Community website is unavailable for people from the Netherlands?
I quite often see some promotions running over there and I would like to participate in them as well, besides it's more convenient for getting my Cash Game Results and tickets exchanged then emailing support.
I quite often see some promotions running over there and I would like to participate in them as well, besides it's more convenient for getting my Cash Game Results and tickets exchanged then emailing support.
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It would be sweet if in cases like this you could send some sort of instructions to customer service departments throughout the company about refunding. I just received a response saying that they found no evidence of any problems, criticized me for having too many poker software open at the same time (I had HEM+ competing sites, no other software like tableninja etc), but that they've contacted the poker team if they could maybe refund me the buyin for one of the affected tournaments as a goodwill gesture. They seemed entirely unaware of the scale of the problem and I've now wasted a bunch of time explaining them what actually happened and why this is a clear slam dunk refund based on ICM for every single tournament...
That said, you got a raw deal from CS and this should all be resolved now, as you mentioned in a later post.
Quote:
David,
As for a biggest winners board, can I suggest in relation to SNGs it be most SNGs won (both for HU and ring) over 100 games against different players (which would give a win percentage and avoid rewarding someone that kept beating the same guys, whether by collusion or not).
Such an "accomplishment" would be accessible to rec and grinder alike as all strive to get closest to 100%.
As for a biggest winners board, can I suggest in relation to SNGs it be most SNGs won (both for HU and ring) over 100 games against different players (which would give a win percentage and avoid rewarding someone that kept beating the same guys, whether by collusion or not).
Such an "accomplishment" would be accessible to rec and grinder alike as all strive to get closest to 100%.
That doesn't mean we'll ignore SNG players though, adding more SNG promos is on the agenda. UO Slot is returning in January and you'll now be able to earn spins in SNGs (was previously only available for cash games)
Quote:
Wasn’t clear to me that sng’s would be getting a weekly leaderboard, I assumed it was just cash games. Obv, I hope sngs do get one but they can attract huge collusion problems; husng I really don’t see how it would work, even 5max I’d be very concerned, the issue with your workaround is the playerpool just isn’t big enough.
David, really like the sound of future plans, particularly the targeting of losing players for rewards. With the 18man mtt for losing players, isn’t that almost always going to comprise only of highstakes cash players, sng players won’t get a look in, and also pros having a bad week will get rewarded, which I assume is not the target group.
David, really like the sound of future plans, particularly the targeting of losing players for rewards. With the 18man mtt for losing players, isn’t that almost always going to comprise only of highstakes cash players, sng players won’t get a look in, and also pros having a bad week will get rewarded, which I assume is not the target group.
Quote:
Hi David,
Great news about coming back to the Irish market!
Presuming it won't be up and running on January 1st, have you thought about offering an incentive for Irish players to start playing whenever it does get going?
I'd be happy to start playing regularly once its possible, but if the VIP system is still done on a quarterly basis then starting to play at the end of January or in February wouldn't be all that attractive as it stands.
Great news about coming back to the Irish market!
Presuming it won't be up and running on January 1st, have you thought about offering an incentive for Irish players to start playing whenever it does get going?
I'd be happy to start playing regularly once its possible, but if the VIP system is still done on a quarterly basis then starting to play at the end of January or in February wouldn't be all that attractive as it stands.
Criminally, we had only a few press releases about the online client go out in 2017. We'll have a full calendar of press releases for 2018, opening up in the Irish market being one of them. I think that will also make a big difference, not just to getting Irish players on board but to growing player numbers on the site in general.
I feel your extra pain given that you can't even post on the community site and speak directly to Leo
Thanks to Jonny for copy/pasting your posts there.
Quote:
@Remk your thoughts have been added to the community.
@david
Would a multi day MTT work for people that want a deepstack tournament but also need to go bed at a certain time?
something like 7pm to 11pm Day1s then either carrying on through the following days or only resuming on the same day the following week.
Not sure if this is something people would like but thought i would share the idea, will post on community for Leo to see(if he has enough time to check it after getting through the UK schedule changes thread Kappa )
@david
Would a multi day MTT work for people that want a deepstack tournament but also need to go bed at a certain time?
something like 7pm to 11pm Day1s then either carrying on through the following days or only resuming on the same day the following week.
Not sure if this is something people would like but thought i would share the idea, will post on community for Leo to see(if he has enough time to check it after getting through the UK schedule changes thread Kappa )
Quote:
I would like this, but I think it is more important the current hand replayer gets shareable first. Is there any ETA on that?
After all Banzai seems to be just something you want to do in between games for fun. Banzai Texas and Banzai Omaha seem to furfill the same needs and therefore I think it might indeed be better to remove Banzai Omaha.
Has it only to do with the cap or also with a lot of players want to get in the client at the same time? In that case a lower cap will not really help, because people will still try and get in the client? I am not a tech person though, so I don't really know.
After all Banzai seems to be just something you want to do in between games for fun. Banzai Texas and Banzai Omaha seem to furfill the same needs and therefore I think it might indeed be better to remove Banzai Omaha.
Has it only to do with the cap or also with a lot of players want to get in the client at the same time? In that case a lower cap will not really help, because people will still try and get in the client? I am not a tech person though, so I don't really know.
I'm not a tech person either but my understanding is that the tournament controller can't handle the extra load when more than around 2,500 players are seated at once. I think this has to do with our servers and we had thought that we could increase the cap recently but it seems we might have been a bit too adventurous.
Personally I also think that 400 is a nicer number
A global table cap of 10 is still on the low side so I'm not really sure how us allowing a lower cap at a lower stake is an argument for a higher cap?
If you post here you should be able to get some help: https://www.unibetcommunity.com/t5/P...bd-p/Pokerhelp
Quote:
Cheers. As an example the 25 euro Gargle Blaster which has 10K starting stack, 4 minute levels starts at 22:00 CET. If it started at 21:00 CET it would be a lot more playable.
What I mean here is that if someone is playing 8 NL4 games and wants more "action", i.e. more money moving around, then they should play e.g. 8 NL10 games instead rather than us facilitating their playing 16 NL4 tables.
In the end I didn't actually try to play on Unibet while I was away, but it might help someone to know that I found that Skrill was not visible/available as a withdrawal method when I was physically in Hong Kong (didn't try in Macau).
What I mean here is that if someone is playing 8 NL4 games and wants more "action", i.e. more money moving around, then they should play e.g. 8 NL10 games instead rather than us facilitating their playing 16 NL4 tables.
In the end I didn't actually try to play on Unibet while I was away, but it might help someone to know that I found that Skrill was not visible/available as a withdrawal method when I was physically in Hong Kong (didn't try in Macau).
Quote:
Hi David, I am having issues with exchanging my Unibet Open package won through the challenges ; I asked to get it exchanged for 200k bonus points as a Canadian (from Dawson City, Yukon), but was only granted 100k with a reference to the T & C when I asked for a rectification. I will be attending a 3 week meditation retreat starting Friday (in complete silence and with no access to wifi/the outside world), so can I leave this in your hands? I thank you in advance,
alias : DaTrueBlue
alias : DaTrueBlue
Quote:
Complaint about unibet trolling players with 'Community freeroll ticket' on xmas day.
Hi. I think unibet has gone a bit too far with trolling players here.
On 24th I logged in and noticed that I had a ticket called community freeroll to a christmas tournament..
all seemed nice except one thing, the game was already running and could not join.
Why is unibet making fun of/trolling players by giving them a ticket they cannot use? Is it fun or something?
I'm online daily and I know I didn't receive this ticket earlier. I checked the client and noticed the date-time
and indeed it was sent night time. Was not even aware of it. Such tickets should be given days earlier so we know that there's a game coming. No email.. no notifications in the game, nothing.
I feel like this is just ridiculous. It's almost as good as... "Hey look we have a party and you are welcome to join.. oh damn the party already started and you can't come anymore but hey.. you can look at the ticket".
All I can say is that I thought Unibet was a fun play to play poker & casino games at,
but now I'm definitely going to stick to stars only.
Such trolls are really unacceptable and stupid, especially to do it on xmas 24 december.
I noticed more complaints about this on the unibet community forum but decided to post it here instead.
Hi. I think unibet has gone a bit too far with trolling players here.
On 24th I logged in and noticed that I had a ticket called community freeroll to a christmas tournament..
all seemed nice except one thing, the game was already running and could not join.
Why is unibet making fun of/trolling players by giving them a ticket they cannot use? Is it fun or something?
I'm online daily and I know I didn't receive this ticket earlier. I checked the client and noticed the date-time
and indeed it was sent night time. Was not even aware of it. Such tickets should be given days earlier so we know that there's a game coming. No email.. no notifications in the game, nothing.
I feel like this is just ridiculous. It's almost as good as... "Hey look we have a party and you are welcome to join.. oh damn the party already started and you can't come anymore but hey.. you can look at the ticket".
All I can say is that I thought Unibet was a fun play to play poker & casino games at,
but now I'm definitely going to stick to stars only.
Such trolls are really unacceptable and stupid, especially to do it on xmas 24 december.
I noticed more complaints about this on the unibet community forum but decided to post it here instead.
Quote:
Hey, I won a 250€ UK Tour ticket last night and it says it will expire in 8 hours. The first Tour stop is Brighton in mid March. Not sure what to do about that. Was thinking about posting on the community page and ask for an extension but I think it's a mistake since the ticket was valid for 24h. Any suggestions? Furthermore the community page wasn't active for a long rime. I posted about a ticket exchange last week and still got no reply.
Personally I'm against changing tournament format at that stage but will pass it on to the Tournament Manager.
12-27-2017
, 10:11 AM
Thanks for the answers
Also I have another question, for any regular to answer:
What is the best way to spend your bonuspoints as a cash game player (NL10)?
Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
Also I have another question, for any regular to answer:
What is the best way to spend your bonuspoints as a cash game player (NL10)?
Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
12-27-2017
, 10:15 AM
Quote:
Thanks for the answers
Also I have another question, for any regular to answer:
What is the best way to spend your bonuspoints as a cash game player (NL10)?
Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
Also I have another question, for any regular to answer:
What is the best way to spend your bonuspoints as a cash game player (NL10)?
Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
I think general consensus is that the playthrough is better because you're guaranteed to get the money if you contribute the rake. With the ticket you could just get smacked by variance and lose the whole thing. You also get more time to complete with the playthrough over the cash ticket.
12-28-2017
, 08:28 AM
01-01-2018
, 08:05 AM
Originally Posted by DOMINGO View Post
"NL/PL800 games will be removed from the lobby on December 31st."
"- New Casino in Poker games: Blackjack and Mighty Artur"
Strange decision to remove nl800 because there is a bit action.
So i have to cashout because of that .... not cool because i like the room ...
"NL/PL800 games will be removed from the lobby on December 31st."
"- New Casino in Poker games: Blackjack and Mighty Artur"
Strange decision to remove nl800 because there is a bit action.
So i have to cashout because of that
.... not cool because i like the room ...
01-01-2018
, 02:43 PM
