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Old 12-25-2017, 08:16 PM   #23651
NMPfan
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Re: Unibet - Official Thread

Quote:
Originally Posted by ivqplayer View Post
Complaint about unibet trolling players with 'Community freeroll ticket' on xmas day.
lol so much outrage over a 1€ in equity ticket, that you got for free without doing anything. The freeroll was a part of the Community advent calendar, for the people that paid attention to it here https://www.unibetcommunity.com/t5/c...AdventCalendar
Everyone that has a community account got the ticket so if anyone wants to join they can, no other requirements. You were too late, well too bad, it happens. Someone suggested that they should make another one for the people that missed it, well that would just continue ad infinitum since people will miss the next and the next so on and so forth and will be equally as outraged for the fact that they didn't pay attention to the promotions going on on the site. Btw, the freeroll was in the lobby at least a week before it started, only the tickets got issued last minute.
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Old 12-26-2017, 09:49 AM   #23652
Fulgencio
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Re: Unibet - Official Thread

Hey, I won a 250€ UK Tour ticket last night and it says it will expire in 8 hours. The first Tour stop is Brighton in mid March. Not sure what to do about that. Was thinking about posting on the community page and ask for an extension but I think it's a mistake since the ticket was valid for 24h. Any suggestions? Furthermore the community page wasn't active for a long rime. I posted about a ticket exchange last week and still got no reply.
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Old 12-26-2017, 05:55 PM   #23653
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetDavid View Post
So a 6max MTT becoming 9max at FT?
Yes - Due to the blinds going round faster when you are on the table with less players. Plus recs like making FTs and this change lets that happen more often.
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Old 12-27-2017, 07:16 AM   #23654
UnibetDavid
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Re: Unibet - Official Thread

Happy holidays all, I hope Santa brought you some run-good.

Before I get into the replies, just wanted to post a reminder for anyone who missed it the first time that NL/PL800 games will be removed from the lobby on December 31st.

We also had a new release on 20th December, details:

New Features and Improvements:

- Reduced load time for in-app updates
- New way of handling avatars making it less heavy
- New Casino in Poker games: Blackjack and Mighty Artur

Promotions integrated in the client:

- January Mission
- Winter Bootcamp part 2
- Unibet Open Slot (now including SNGs)

Bug fixes:


- Fixed Windows Client crashing when losing internet connection while loading remote assets
- Added error message when trying to login without internet connection
- Fixed Web client background and card textures not always rendering properly for the first hand played
- Fixed UK Tour satellites tournaments giving away generic tickets as 2nd prize (after main prize) instead of UK Tour ones


There were also other improvements that may not be relevant to you like the ability to segment banners for new players etc.

Some players had issues with the automated update last time on Android(and had to uninstall/reinstall the client instead). Please let me know if that happens! For PC users who had the same issue, it's likely due to your antivirus and we made some improvements there as well but you will only see it on next release (in late January).

Quote:
Originally Posted by TimClubs View Post
Does anybody know why the Community website is unavailable for people from the Netherlands?

I quite often see some promotions running over there and I would like to participate in them as well, besides it's more convenient for getting my Cash Game Results and tickets exchanged then emailing support.
A big chunk of our players are from the Netherlands so it's really frustrating but as the other responses to your post mentioned, it's because we are prohibited from advertising in the Netherlands and this could be seen as a form of advertisement. It should change once regulation goes through in that country.

Quote:
Originally Posted by Chuck Bass View Post
It would be sweet if in cases like this you could send some sort of instructions to customer service departments throughout the company about refunding. I just received a response saying that they found no evidence of any problems, criticized me for having too many poker software open at the same time (I had HEM+ competing sites, no other software like tableninja etc), but that they've contacted the poker team if they could maybe refund me the buyin for one of the affected tournaments as a goodwill gesture. They seemed entirely unaware of the scale of the problem and I've now wasted a bunch of time explaining them what actually happened and why this is a clear slam dunk refund based on ICM for every single tournament...
Quote:
Originally Posted by Chuck Bass View Post
Just came to post that my issue that I posted about on this/previous page has been fully resolved in a manner that I thought was more than fair.

Happy holidays everyone and thanks to everyone @ Unibet who helped me out!
This was a tricky one as I didn't see it until after the community site guys nudged me and after looking into it, it wasn't clear whether it was an issue on our end or yours (despite the problems we suffered that day).

That said, you got a raw deal from CS and this should all be resolved now, as you mentioned in a later post.

Quote:
Originally Posted by restorativejustice View Post
David,

As for a biggest winners board, can I suggest in relation to SNGs it be most SNGs won (both for HU and ring) over 100 games against different players (which would give a win percentage and avoid rewarding someone that kept beating the same guys, whether by collusion or not).

Such an "accomplishment" would be accessible to rec and grinder alike as all strive to get closest to 100%.
Agree with that suggestion for any SNG-related leaderboards which is related to winning but I suspect that this promo will be introduced for cash games first due to the complexity of adding it for SNGs.

That doesn't mean we'll ignore SNG players though, adding more SNG promos is on the agenda. UO Slot is returning in January and you'll now be able to earn spins in SNGs (was previously only available for cash games)

Quote:
Originally Posted by Dubnjoy000 View Post
Best news ever about a UO in Canada, will tell everyone, for sure

No, that was not me, but he is a good friend though. We were only 2 Canadians and I did get to finish 18th in the Main event .
Please don't tell everyone yet, I haven't managed to convince the UO team yet

Quote:
Originally Posted by monkeyheaven View Post
Wasn’t clear to me that sng’s would be getting a weekly leaderboard, I assumed it was just cash games. Obv, I hope sngs do get one but they can attract huge collusion problems; husng I really don’t see how it would work, even 5max I’d be very concerned, the issue with your workaround is the playerpool just isn’t big enough.

David, really like the sound of future plans, particularly the targeting of losing players for rewards. With the 18man mtt for losing players, isn’t that almost always going to comprise only of highstakes cash players, sng players won’t get a look in, and also pros having a bad week will get rewarded, which I assume is not the target group.
The formula will also take the four biggest losing SNG players each week and will take into account loss-rate in bb/100 at cash games - we've run tests with 2017 data and are fairly confident that the formula we'll use means that the right players get some money back each week.

Quote:
Originally Posted by sirin View Post
Hi David,

Great news about coming back to the Irish market!

Presuming it won't be up and running on January 1st, have you thought about offering an incentive for Irish players to start playing whenever it does get going?

I'd be happy to start playing regularly once its possible, but if the VIP system is still done on a quarterly basis then starting to play at the end of January or in February wouldn't be all that attractive as it stands.
Coming into to a quarterly VIP system after the start of the quarter will suck (Ireland won't be up and running on 1st January) but we will throw in some added incentives to try to gain traction in Ireland. We also have two Irish ambassadors who I'm sure will do a good job of spreading the word.

Criminally, we had only a few press releases about the online client go out in 2017. We'll have a full calendar of press releases for 2018, opening up in the Irish market being one of them. I think that will also make a big difference, not just to getting Irish players on board but to growing player numbers on the site in general.

Quote:
Originally Posted by RK_95 View Post
Hi David/Leo,

I have to say I am utterly dissappointed in the new UK schedule...
Apologies for the disappointment caused by the 1st iteration of UK Tour changes. Thankfully we do have a vocal community and someone listening at the other end. We had to lower the overlays for the tour to be sustainable and obviously didn't want to kill the tour in the process, but it seems that things are heading in the right direction now.

I feel your extra pain given that you can't even post on the community site and speak directly to Leo Thanks to Jonny for copy/pasting your posts there.

Quote:
Originally Posted by jonny2192 View Post
@Remk your thoughts have been added to the community.

@david

Would a multi day MTT work for people that want a deepstack tournament but also need to go bed at a certain time?

something like 7pm to 11pm Day1s then either carrying on through the following days or only resuming on the same day the following week.

Not sure if this is something people would like but thought i would share the idea, will post on community for Leo to see(if he has enough time to check it after getting through the UK schedule changes thread Kappa )
The hellfire has subsided now so I'm assuming he got to this

Quote:
Originally Posted by needcash4food View Post
I'm pretty sure ''trueteller_'' is a bot, I've never seen someone with such timings and playstyle before.
Quote:
Originally Posted by HelloNitty! View Post
Chip Dumping

Thanks, I'll get these looked into.

Quote:
Originally Posted by ebisumaru View Post
I guess the decision has already been made, but pls keep NL800/PL800. The 18 man freeroll sounds like a good idea though, at least I can look forward to some tickets
Sorry, decision already made

Quote:
Originally Posted by RK_95 View Post
I would like this, but I think it is more important the current hand replayer gets shareable first. Is there any ETA on that?

After all Banzai seems to be just something you want to do in between games for fun. Banzai Texas and Banzai Omaha seem to furfill the same needs and therefore I think it might indeed be better to remove Banzai Omaha.

Has it only to do with the cap or also with a lot of players want to get in the client at the same time? In that case a lower cap will not really help, because people will still try and get in the client? I am not a tech person though, so I don't really know.
No ETA on the shareable hand replayer, it's in the back log but isn't being prioritized over other features atm (it's because the other features are really worthwhile, I promise!).

I'm not a tech person either but my understanding is that the tournament controller can't handle the extra load when more than around 2,500 players are seated at once. I think this has to do with our servers and we had thought that we could increase the cap recently but it seems we might have been a bit too adventurous.

Quote:
Originally Posted by restorativejustice View Post
^^^
Banzai desperately needs a name-change to "Very Short-stack Holdem and Omaha"

I would do that first for a month before getting rid of it.
We won't get rid of Hold'em because it actually does quite well in terms of unique players but Omaha is a dead duck I'm afraid. I agree that the name definitely isn't informative...

Quote:
Originally Posted by ArtyMcFly View Post
They could call them "Stupid Game" and "Very Stupid Game", but then players might confuse them with the UK Tour satties.
Oooh, burn...

Quote:
Originally Posted by PrsHarlequin View Post
+1 for UO Canada.
Should get visa-free in 2018 so would totally grind sats for it.

Also please consider restructuring-lowering ME buyin. Playing cheaper tours i've seen drunk people making, double digit reentries in them...
The issue here would be qualifiers on a budget only having one seat while everyone around them can re-enter. There has been a lot of pressure on the UO Team from people who see 'more entries = more rake' but it's something that's been resisted so far (rightly, imo).

Quote:
Originally Posted by Beckham087 View Post
+1

Or maybe at least you could change NL400 to NL500. It's a nicer number, and that would give a little something for the regs as well (higher limit means less rake in bb/100) and also would protect the loosing players.
For now I think it will remain as NL400, for us to make a change like that there would have to be compelling reasons because it would involve a lot of work on our side (tickets in the system, Challenges, dev work for Relax).

Personally I also think that 400 is a nicer number

Quote:
Originally Posted by R4iseItUp View Post
If your reason for not allowing more tables is that games will slow down, why can i play 10 tables of different stakes but not 9 of one?
NL4 is meant to be a beginners stake, it was never our intention to provide a grinding stake that low and so the lower cap at NL4 (8 tables) is also a disincentive towards that.

A global table cap of 10 is still on the low side so I'm not really sure how us allowing a lower cap at a lower stake is an argument for a higher cap?

Quote:
Originally Posted by Bronislovas View Post
Unibet poker client is a total **** 4sure. On average i would say it goes down every 4hours.
This shouldn't happen and we certainly don't have downtime every 4 hours so this is likely to do with your machine interacting with our client.

If you post here you should be able to get some help: https://www.unibetcommunity.com/t5/P...bd-p/Pokerhelp

Quote:
Originally Posted by randompokerplayer View Post
Now that the holiday season is coming up I was wondering if unibet could change the ticket expiring to like 30 days instead of 7. 7 is too low anyways, standard should be a minimal of 14 days.
I've got to this a bit too late to make a change now and I think even if I had seen it sooner, it's not an easy change to make.

Quote:
Originally Posted by samcx View Post
Came 8th in the Supernova for 685e, can't complain from a free ticket!
Nice!

Quote:
Originally Posted by LektorAJ View Post
Cheers. As an example the 25 euro Gargle Blaster which has 10K starting stack, 4 minute levels starts at 22:00 CET. If it started at 21:00 CET it would be a lot more playable.

What I mean here is that if someone is playing 8 NL4 games and wants more "action", i.e. more money moving around, then they should play e.g. 8 NL10 games instead rather than us facilitating their playing 16 NL4 tables.

In the end I didn't actually try to play on Unibet while I was away, but it might help someone to know that I found that Skrill was not visible/available as a withdrawal method when I was physically in Hong Kong (didn't try in Macau).
Ah, I see what you mean. For tournament suggestions, the best place to head would be the community site as Leo will pick those posts up (he doesn't often check here).

Quote:
Originally Posted by tompoker View Post
is there a problem with the client?
It had to patch, with some random virusscan message in the process.
Also i see no avatars untill a few hands are played, it works but still find this weird.
There is an issue for some players regarding avatars, I think this has to do with a change on our end so that the avatars aren't re-downloaded each time we have a new release (making the client less 'heavy'). It's being looked into, there is a thread here: https://www.unibetcommunity.com/t5/P...p/126479#M1020

Quote:
Originally Posted by Dubnjoy000 View Post
Hi David, I am having issues with exchanging my Unibet Open package won through the challenges ; I asked to get it exchanged for 200k bonus points as a Canadian (from Dawson City, Yukon), but was only granted 100k with a reference to the T & C when I asked for a rectification. I will be attending a 3 week meditation retreat starting Friday (in complete silence and with no access to wifi/the outside world), so can I leave this in your hands? I thank you in advance,

alias : DaTrueBlue
This should be sorted now, let me know if it isn't. Apparently what we had before wasn't an 'official' policy so the UO Team were unaware.

Quote:
Originally Posted by ivqplayer View Post
Complaint about unibet trolling players with 'Community freeroll ticket' on xmas day.
Hi. I think unibet has gone a bit too far with trolling players here.
On 24th I logged in and noticed that I had a ticket called community freeroll to a christmas tournament..
all seemed nice except one thing, the game was already running and could not join.
Why is unibet making fun of/trolling players by giving them a ticket they cannot use? Is it fun or something?
I'm online daily and I know I didn't receive this ticket earlier. I checked the client and noticed the date-time
and indeed it was sent night time. Was not even aware of it. Such tickets should be given days earlier so we know that there's a game coming. No email.. no notifications in the game, nothing.
I feel like this is just ridiculous. It's almost as good as... "Hey look we have a party and you are welcome to join.. oh damn the party already started and you can't come anymore but hey.. you can look at the ticket".
All I can say is that I thought Unibet was a fun play to play poker & casino games at,
but now I'm definitely going to stick to stars only.
Such trolls are really unacceptable and stupid, especially to do it on xmas 24 december.
I noticed more complaints about this on the unibet community forum but decided to post it here instead.
Quote:
Originally Posted by samcx View Post
^ It clearly can't have been intentional, what would they have to gain from doing that?

Besides I got mine around four hours before the tourney started.
It certainly wasn't a troll, it was a nice reward for players who followed the advent calendar on the community site. As you didn't know anything about it beforehand, I'm assuming you probably shouldn't have received a ticket in the first place (I'm unsure about details of the promotion).

Quote:
Originally Posted by Fulgencio View Post
Hey, I won a 250€ UK Tour ticket last night and it says it will expire in 8 hours. The first Tour stop is Brighton in mid March. Not sure what to do about that. Was thinking about posting on the community page and ask for an extension but I think it's a mistake since the ticket was valid for 24h. Any suggestions? Furthermore the community page wasn't active for a long rime. I posted about a ticket exchange last week and still got no reply.
You can ignore the expiry date on the ticket as that's just a placeholder, if you PM me your username I can look into it for you.

Quote:
Originally Posted by _PokerStudent_ View Post
Yes - Due to the blinds going round faster when you are on the table with less players. Plus recs like making FTs and this change lets that happen more often.
Personally I'm against changing tournament format at that stage but will pass it on to the Tournament Manager.
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Old 12-27-2017, 10:11 AM   #23655
TimClubs
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Re: Unibet - Official Thread

Thanks for the answers

Also I have another question, for any regular to answer:

What is the best way to spend your bonuspoints as a cash game player (NL10)?

Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
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Old 12-27-2017, 10:15 AM   #23656
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Re: Unibet - Official Thread

Quote:
Originally Posted by TimClubs View Post
Thanks for the answers

Also I have another question, for any regular to answer:

What is the best way to spend your bonuspoints as a cash game player (NL10)?

Is it better to go for the €20 or €30 NL10 CG ticket or is the playthroug bonus better? Also what are the requirements for completing those tickets and what is the requirement for completing the playthrough bonus?
The tickets are flop completion based (see 350 flops for example). The playthrough is just rake based.

I think general consensus is that the playthrough is better because you're guaranteed to get the money if you contribute the rake. With the ticket you could just get smacked by variance and lose the whole thing. You also get more time to complete with the playthrough over the cash ticket.
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Old 12-27-2017, 12:34 PM   #23657
DOMINGO
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Re: Unibet - Official Thread

"NL/PL800 games will be removed from the lobby on December 31st."
"- New Casino in Poker games: Blackjack and Mighty Artur"

Now I get it
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Old 12-27-2017, 02:40 PM   #23658
11MaxPower11
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Re: Unibet - Official Thread

Hey, my welcome bonus at Unibet expires in 6 days and I would need some more time to clear the Bonus. :/
Is there a possibility to extend this time? I would really appreciate it.
My nickname at Unibet is 11MaxPower11 aswell.
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Old 12-28-2017, 08:28 AM   #23659
UnibetDavid
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Re: Unibet - Official Thread

Quote:
Originally Posted by DOMINGO View Post
"NL/PL800 games will be removed from the lobby on December 31st."
"- New Casino in Poker games: Blackjack and Mighty Artur"

Now I get it
What do you get?

Quote:
Originally Posted by 11MaxPower11 View Post
Hey, my welcome bonus at Unibet expires in 6 days and I would need some more time to clear the Bonus. :/
Is there a possibility to extend this time? I would really appreciate it.
My nickname at Unibet is 11MaxPower11 aswell.
I can't normally just extend bonuses but consider this a Xmas gift
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Old 12-28-2017, 08:45 AM   #23660
Lemikinge
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Re: Unibet - Official Thread

Are there some statistics about how much hands that are played per table per hour on average?
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Old 12-28-2017, 09:46 AM   #23661
TimClubs
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Re: Unibet - Official Thread

@Lemikinge I use 85 hands/hour/table as a rough estimate to calculate my hands, for september and october I was only off by 5% so might be accurate
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Old 12-28-2017, 01:03 PM   #23662
BradST
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Re: Unibet - Official Thread

I doesn’t appear that anyone is manning the ticket exchange at the unibet community over the holidays. No big deal just thought I’d mention.
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Old 12-28-2017, 07:24 PM   #23663
jonny2192
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Re: Unibet - Official Thread

Quote:
Originally Posted by BradST View Post
I doesn’t appear that anyone is manning the ticket exchange at the unibet community over the holidays. No big deal just thought I’d mention.
Live chat get it done in a couple of hours.
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Old 12-29-2017, 03:27 PM   #23664
Lemikinge
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Re: Unibet - Official Thread

There was some chipdumping going at Nl4 between DieyeOsborne and PurerdredAtc at hand number #638269447 and #638271274

hes been doing it again and again with other nickname joining table and dumping to DieeyeOsbrone
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Old 12-31-2017, 04:35 AM   #23665
Lemikinge
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Re: Unibet - Official Thread

If i buy a playthrough Bonus in the Shop with my Bonuspoints. Is there a time limit to unplay that bonus?
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Old 12-31-2017, 05:39 AM   #23666
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Re: Unibet - Official Thread

Quote:
Originally Posted by Lemikinge View Post
If i buy a playthrough Bonus in the Shop with my Bonuspoints. Is there a time limit to unplay that bonus?
I think it's 90 days but anyway, unless your playing frequency drops off a cliff from the time when you earnt the bonus points then you will be fine.
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Old 01-01-2018, 08:05 AM   #23667
Redley
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Re: Unibet - Official Thread

Originally Posted by DOMINGO View Post
"NL/PL800 games will be removed from the lobby on December 31st."
"- New Casino in Poker games: Blackjack and Mighty Artur"


Strange decision to remove nl800 because there is a bit action.

So i have to cashout because of that .... not cool because i like the room ...
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Old 01-01-2018, 02:21 PM   #23668
KemiKings
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Re: Unibet - Official Thread

Is unibet any less rigged than RiggyStars or Paltry Poker? Or is it just all full houses quads etc and everyone all in every hand?
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Old 01-01-2018, 02:43 PM   #23669
restorativejustice
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Re: Unibet - Official Thread

^^^^^
Late Euro time the quality of play is quite spewy (which is good).

Site is not rigged, but however you rationalize losing in the face of a suck-out is up to you. For every dumb play that wins, two of them pay you off. Or at least that is how I deal with bad beats.
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Old 01-01-2018, 02:52 PM   #23670
KemiKings
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Re: Unibet - Official Thread

Thanks, might give it a try.
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Old 01-02-2018, 06:08 AM   #23671
DOMINGO
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetDavid View Post
What do you get?
Sorry for my bad english. But you remove nl/pl800 and at the same time market heavily your brand new fast access casinogames where you can easily put 4 figs on the line and punt it in seconds.

So now if recreational player wants to gamble his winnings back after losing few buy ins at nl/pl200 or 400 he has to do it at your casinogames instead in nl/pl800 poker games.

Imo that's just bull**** that you are taking care of your customers "who has had rough ride at nl/pl800".

Anyone can punt 5 or 6 or even 7+ figs at your casino games. But offering higher than 400 stakes poker is taking care of your customers. FU imo.

Im not sure if one can even restrict casinogames in your site but if yes and that's the excuse: WHAT ABOUT OFFER RESTRICTIONS TO POKER STAKES AS WELL ?? FOR EXAMPLE NL400 max stake.

But don't for f sake force fishes to tilt to your stupid casino games. I need their money for my rent. BITCHES

edit. This is not personal attack for you rep but to company you represent. Sorry for the harsh language. Im upset.

Last edited by DOMINGO; 01-02-2018 at 06:11 AM. Reason: Sorry...
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Old 01-02-2018, 11:15 AM   #23672
RK_95
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Re: Unibet - Official Thread

Hi David,

Can you give any updates on UO and UK tour stops this year?
Also, I saw some qualifiers to the DSO in the schedule, but unfortunately they are a SEAT ONLY. Is there any chance on satelittes to a DSO package (Seat+spending money) in the future?
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Old 01-02-2018, 03:25 PM   #23673
Angelo93
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Re: Unibet - Official Thread

Hello David,

Can i use VPN while playing from a legal/regulated country? I have a VPN subscription for extra protection and i would like to know if i can use it without any problems while logged in on unibet

Could you please help me with some information about this? I looked up a previous similar question that you answered and you said it shouldn't be a problem as long as that country is not blocked by unibet,but i want to be sure about it.

Thank you!
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Old 01-02-2018, 07:55 PM   #23674
Neri1983
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Re: Unibet - Official Thread

I'm bringing my gripes about the UK tour system over here as I'm barely getting a decent if any reply from Leo regarding genuine and valid criticisms of the system.

The tour has always been aimed at recreational players yet the system makes it very hard for them to get through the satty system. If a rec player plays UK1 and wins a ticket he then goes through to UK4 with his single bullet yet finds out he needs multiples to stand a chance.

Having the UK4 as a rebuy and add on makes it far too expensive for the recreational player. It's potentially a 12 euro game! How is this player going to compete with all the regs who keep mountains of tickets in their accounts and can reload at will? Fact is, they can't. It then becomes a futile mission for them and also proves far too expensive. It's highly likely they give up.

I understand the cuts in guarantees if the tour is losing too much money but this is just plugging the leaks by dare I say it, exploiting the players at the lower end of the satty system. I see the players that regularly play the 25UK games had their demands catered for quite quickly with rapid changes to the structure in that game.

A 4 euro satellite with rebuy AND add on for a hyper turbo game with 3 minute blind levels with a chance to win a 25 euro ticket which is full of regs with tickets galore is not a good game for a recreational player. As a recreational player myself, I refuse to play them anymore because it's too much. This tour isn't aimed at me any more for the reasons I've stated.

To those who have read my moans elsewhere before I apologise for sounding like a broken record but I'm hoping that posting it here will bring it to someones attention who will take these comments on board because quite frankly the people reading the community forum aren't interested.
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Old 01-02-2018, 08:30 PM   #23675
clapclap
journeyman
 
Join Date: Feb 2016
Posts: 265
Re: Unibet - Official Thread

Hey,
Is there a way to look back all my poker winnings/loses history? Right now i can only look back 4 months.
Thanks
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