+1

I get the above in the download client. In the web client I just get "loading" and it never goes off.

Was HU in an SNG too as well as other stuff

Was playing a few pots @ 100z and 200z when I got disconnected, how is Unibet usually at recognizing these pots and refunding?

LOG IN NOW BROS, they back up but everyone sitting out, feel bad for them.

Was in the middle of a HUSNG when I was disconnected. I tried my back-up internet provider and even tethered my phone for a third option, but could not connect as met with message "Unable to verify location."

I was playing from the same location in Canada (just north of Toronto) that I always play from on weekends. Anyone else in Canada get this today?

#unibetslowplay

EDIT: I see I am not alone.

can anyone tell me what the 500 euro freeroll ticket can be used for? It expires in 7 days, and there is no such tournament (only the new player freeroll that I'm not eligible for).

Anyone know how to get more than 500 hands going back? In my history I have found 3 bustout hands but I think there are more (one tournament we were HU and both sitting out so it was a ton of hands until the blinds got high enough for someone to be all in).

Do we generally need to ask for compensation in cases like this or do they just do it?

nvm, it's betting freeroll, and already in lobby

Hi David,

Could you please change my
8x1e stng
1x1e mtt
1x3e banzai nl
to a plo10 cash game ticket and 2e bonus
or to 12e bonus
alias:rossss

Quote:
Originally Posted by joebananas View Post
From page 912

Quote:
Originally Posted by joebananas View Post
Hi again David

Very strange. Just checked my emails and i received one today from Ryan at Unibet saying my account had been re-opened and asking me to change my password.

There was no mention of an investigation or what happened to my account and they addressed me by my middle name "Stuart".

However i went into my account and checked the history and saw this : Premium - premium negative investigations - and it looks like theyve put £42 in my account so happy to have finnaly got it sorted. ( Just thought i would have received a longer email explaining what had gone on)

Ps : Just tried to withdraw and it won,t let me - I presume i,ll have to verify my account again.

Anyway thx for the reply and looking into it for me.

Paul
I'm glad this seems to be resolved and I hope that more of these cases are handled speedily in future without intervention from me or anyone else. I know Andrew was working on that for a while though so these are going to pop up still from time to time.

Let me know if you continue to have any issues withdrawing.

------------------

Hi David

I did get the withdrawal sorted but when i said it had all been sorted i thought it had as i could log back into my Unibet account.

But when i tried to log into poker i was getting an error message. Then today i got an email from Ryan saying my poker account was disabled and is to remain suspended.

I,ve posted on the community section of the Unibet forum - heres the link: https://www.unibetcommunity.com/t5/G...unt/m-p/108710

Please help

Thanks

Paul - User : joebananas38
I think Marco is going to be better-equipped to chase this but I've given him a nudge to see if there has been any update.

Edit: there hasn't been but he is going to chase again now.

----------------------

Thx David - All sorted now

Flips promo not working. Click the flip button and nothing happens. Close the client and the flip window stays open. Have to go to task manager to get it to close. Same thing after several attempts.

Bump.

I'm normally pretty happy about Unibet customer service but if it was truly excellent then people who "played" hands during the time everyone was locked out would already have received emails apologising and telling them what to do to get compensation. 36 hours have passed now.

Hi David,

I was thinking about the betting freerolls. You can earn two tickets per week, and there are two betting freerolls per week. Some players can only play one day though. At the moment it is not possible to re-enter with another betting freeroll ticket if you are knocked out early. Maybe you could have the re-enter option there with either the €1 like it is now, or with another betting freeroll ticket, so every player can put them to full use, even if they can't play on both of the tournament days?

UnibetDavid
2UnibetDavid
Stack and betslider, please.

Dear David,

I have seen that you have mentioned the ecopayz for Canadians. Is there a possibility that it will be available for other countries? I mean Poland, because u have written before that you will ask the payments team about that, for which I, as a player from Poland(and think others too) am very grateful.

Got compensation for the disconnects on the basis of my post in this thread:

https://www.unibetcommunity.com/t5/P.../109213/page/3

Re: font size - particularly the things mentioned one on the table when playing - the client menus are fine for example.

Hi,

My withdrawal issue is resolved. The support was slow e-mailing me but all in all, they let me withdraw via bank. It is very good since Skrill has permanently closed my account now (a week before it was "just" frozen). I have not completed the withdrawal yet, but knowing Unibet there should not be any problems this time around.

However, I have a second issue.
I can't play on my MAC. A user here stated that I had to free up space on the HD and then it would work. I did it, still does not work. The app just crashes a couple of sec after I launch it.

It is a MacBook Pro retina 2012.

Hi, any news about SNG Promos, maybe next month? A couple months ago there were talks there would be a promo for SNG players

Hi,

I have a lot of money locked on Unibet since around 1 year , played poker and sportsbet , won some.

I sent all documents they asked but there is always a problem , they are refusing my documents , when all my other sites accepted and I can tell you guys I have account on all legit gambling site.

And when they accept finally the document , they ask for new one , looks like its never ending , I have been playing since 10 years but I never seen that on other network , just guys keep careful.

If anyone had or has similar situation , maybe you can help me.

Thanks.

Kleyyyb

Are the servers being a bit flaky for everyone today, or do disconnections only happen when I flop top set multiway and get donked into by a meerkat? #FML

There was a bug in today's 300gtd four bounty.
still all the tourney in lobby there were all the time 33 players all with full stacks, no time, no break projection, generally nothing changed in lobby by all the tourney. Only blind levels was highlighted correctly.
Also on table when I clicked tourney stats - shows all the time 33 players, projection for 1st place 75 eur and everything like as tourney didnt even started.
Rest of tournaments lobbies worked fine.

After 2 years of coding Unibet still has very important bug in client.
tell me how to play with no seeing how many players left and how is my position???
I decided to play this due stupid mission (normally I'm not playng tourneys)
finally I left on the bubble still no seeing how many players left. (I pushed average hand because I thought that after over 2 hour I'm ITM or even maybe on FT but this was only thinking because I've not even know how many players registered)
I lost 4 eur and a 2 hours of my life (which is even more important) trying to complete mission and got only nerve at the end.
When client asked me to rail I clicked yes - table was frozen with my avatar on table and after 2 minutes of thinking client crashed and closed.
After restart I've seen that I end on the bubble and there was 125 players, and all informations shows correctly.

Very very big minus for Unibet!!!!

Why you try to promote these tourneys when your lobby is not working correctly?????

alias: Player_4

+1 client menus are fine!
Just increase fonts size for bet slider, stacks and bets ammount.

can we get the option to display cash in bb?

Almost certain I just played a bot (only a 1 euro HUSNG) - playing under the alias Abdil2. Tournament ID: 113324962

- I thought I unregisterd one of those two but I could be wrong, but you don't have to keep digging.

- Yeah the livechat support is extremely quick with converting tickets, so very happy about that!

- If I win a package for Bucharest, can I still play the €250 finals and move one package to the next UO if I win another Bucharest package?

I remember several other players on here inquiring about 2 way security
--> I created a thread on this on the unibet community:

https://www.unibetcommunity.com/t5/P...on/td-p/109697