Ok just to be clear we dont have to pay taxes in any other UO event in Finland if its inside Europe so for Finnish players this is big difference. Didnt knew that other countries have to pay government taxes for other UO winnings.

Sorry about moaning but just wanted to be clear because you message looked like that we dont have to pay taxes at all and some player from Finland might have got then wrong information.

Actually you get large portion of it back if your tax guy knows what he's doing.

I didn't know the Finnish government taxed non-EU winnings but don't for EU winnings so apologies for the confusion. I only really know the UK rules. It's going to be slightly different for everyone but (hopefully) the universal fact should be that if you're on the treaty list then you will not be taxed 30% by the US.

All this discussion should really raise the question of whether future UO stops should ever leave the EU? I can understand wanting to celebrate the UO's anniversary but maybe that €3000 package could have been better spent on a week long series somewhere near a beach in Europe or something.

Vegas or the Caribbean appear to cause multiple headaches for many players with regards to travel and taxation and there are obviously legal issues for Unibet with the announcement taking so long so maybe keeping things closer to home in future would make everyone's life a little easier

I agree that longer event closer would be better. For example if i fly to Vegas and then i play 3 days in tournament then i dont have even time to see city. How about same event closer europe and 6 days of hotels? Then everyone could focus to tournament and take part of parties also. Thats just my opinion. It would be good to discuss about options.

Believe me, I don't. And my accountant knows what she is doing. But it is a unique tl;dr situation that I will not get into on a public forum.



Totally agree with this. As a Canadian, I will play my first UO in Bucharest ; granted, it is mainly because I will be travelling in Europe for an extended period of time (and to play WSOPE), but to finally get to play in the UO had a small part of it

I was fully expecting a Canadian backlash to the EU only stops .

I actually think having a UO in Canada instead of Vegas might have been better too. Flights to Toronto appear to be on par with Vegas but I'm guessing tax issues may be slightly easier and hotels and general things cheaper?

^^^^
A stop in Toronto (by way of the Niagara Falls Fallsview casino which is used for a yearly World Poker Tour stop) would have been great because it is a second home for many Americans that play online professionally. Currency benefits too.

Perhaps one day.

Or at The Playground in Montreal, which is attracting a ton of players and has thus far a pristine reputation for tournaments

Unibet's flagship event should clearly be held in the back room of a fish n' chip shop in Southend.



You can gamble on food poisoning and everything!

I mentioned this a couple times before, and it is still happening, sometimes 3 and 4 times in a row.
You log in and you get this, it just stands there (click link), so I close the client and try again, and again and again, it is getting annoying.

https://ibb.co/fRZGzk

I get that from time to time. 99% works second time I log in. I've just put it down to a bug they'll never fix I asked on the community if we could run the client with extra debugging enabled to track things like this, along with a handful of other open bugs, and got no response.

dito

But other than that, I find the software to be more stable than ever. When I started playing about four months ago, I would experience regular (although infrequent) freezes, those are gone now, even when playing 6h+ on 8 tables.

Also the recent problem with tables stopping to pop to front on action after I timed out on a table seems to be solved.

So cheers to the Unibet dev's, the boat's now floating. Next step: Make it fly!

Just to confirm, I have this bug sometimes as well.


Other than that, I encountered the payout bug as well again yesterday. I have a bit more of a detailed report right now, so I hope this helps.

This was how it showed when it was wrong: https://gyazo.com/960fe09dad3aeb1c7b482c95c3e54421
In this case there were still 7 people in, although the 7th place showed as paid out already. The alias Tbonevio was missing from the list and it showed Yoyo87 as been paid out. The boxing glove on the table showed the correct payout, since it said next person out gets the €4 payout.

A bit later, everything corrected itself, and this was how it showed:
https://gyazo.com/4319fec4521ea5a589a26fd8c192e956
https://gyazo.com/fa0d3c84113502f6d141bf66abd30d3a

In the correct screenshot, the alias Yoyo87 is nowhere to be found, and the alias Tbonevio is back. So it might be that these are two aliasses from the same person and that somehow causes the bug?

It is a very annoying bug if you don't have a clue what is going on, since bubbles in satelittes are very important and you have to play accordingly.

Another bug? from the same tournament:https://gyazo.com/0c41f48b5b5f90c364143634317b2b99
The boxing glove didnt show next payout anymore, and I believe it should still show€10 EO Special Edition here?

I also had a very strange situation this morning:
https://gyazo.com/4ec5de28b3eafeb0fcc7e89f7070a4ca
There was a very weird space between the 2x,3x,4x and allin button on one side, and the fold, call and raise buttons on the other side. This started when I hit the sitout button. When I actually sat out, the play button was a (too) big green box, without text in it: https://gyazo.com/ba3d0aaf104e3481774b9d7abc74143f

That is it for the bug reports. One other question: Why does the bonus shop not offer generic SNG tickets, but only for 2mans and 5mans seperate?

Also, could you please extend:
3x soonest expiring 50UO tickets
2x soonest expiring 100UK tickets

Alias: RK_95
Thanks in advance!

Noticed later on that closing the extra table (table saying you're already in queue) which the hand replayer sometimes opens will fix this.

I should probably clarify what I meant before. We're not going to take away the option to break down tickets but are undecided when it comes to including it as part of the client. I think there has to be a better way of not forcing players to put all of their eggs in one basket and play the final immediately but opening up the option within the client poses risks for the ecology of the games.

We've had a chat internally about ways to promote the tours more, especially local tours. That is the ultimate solution and is on us, rather than restricting what players can do and forcing them to take uncomfortable risks with their tickets. Leave it with us, we'll keep working on a longer-term solution.

Are you always playing on the same wifi network? I'll pass it on to the devs, it's not something I can offer an immediate answer for unfortunately.

The long term solution would be for us to promote Unibet more in markets which are likely to play more at that time. If we try to persuade more Europeans to play in the middle of the night it's likely we'll just pay out more prize money and the traffic won't improve much but it's something we'll have a chat about here.

I'm going to ask the Head of Events to take a look at all of the feedback above as she'll be able to provide more accurate responses that me (I'll post those responses here). However:

- I don't know what we paid for the hotel but I know for certain that Unibet does not make any money from these events (I know that the total cost of each event is a fair amount as it comes out of our poker budget). Some of the extra costs on our end are for things that we benefit from (streaming, etc) and those costs aren't transferred to the players but we don't make money on hotel bookings - some of the cost of the package also goes on meals, player parties, events, etc.

- I'll ask for more clarification on the tax issue from the legal department here but I know that's it's not ideal for players from some countries. I haven't been to Vegas for a long time and never had the misfortune to cash in a tournament there so I'm not sure what the latest is.

- There may still be some delay in getting travel money paid and emails sent out, I'll look into that. I think at this stage we would transfer the package for any player who had good reason to ask for a transfer but I do think it'll be an event well worth attending if you do have a package.

- The Wynn had a say in the structure of the event as it forms part of their wider series. I know that they wanted a structure far different to the one we usually have and this was a compromise.

- I would love for us to hold an event in Canada at some point and it's something I've lobbied for internally for a while. I'll get back on that mission shortly.

As I said, I should have responses to all of the queries early next week though.

I used to have this issue myself before and it seems to have disappeared, I'll ask the devs for a likely cause.

We're trying to build a rocket ship but flying boat sounds good

I think this bug is being addressed in the end of August release (the end of July release will be light in changes). I'm not sure why generic SNG tickets aren't offered in the bonus shop, do you feel it makes a huge difference for you?

Have also extended those tickets, this is one hell of a vacation you are on!

The only download link I have is from the site, will pass this on and try to get another link for you.

Be careful what you wish for

Can you do something about the reg infested Nl 100 games? we misssing some recreational players on this limit. Anytime you open a table its 4 handed play with regs only that dont even realize they are reg battling with 11bb/100 rake, lulz

Hi David,

could you please investigate EO 10€ Satellite (ID 6136339) in which after only 10min I suddenly couldn't push any Button, restarted the software and then was shown as busted with 0 chips even though I basically had my starting stack when I experienced the technical difficulties.
Screenname: Joschka

I already booked my flights after my long moaning... At first I was considering to ask you if possible to transfer the package. But no way I would miss that (maybe once in a lifetime opportunity)... Vegas baby!

At the start I didnt want to write anything, but I decided I should be writing something.

I played a satellite for the Unibet Open, cause it sounded like a thing which would be cool to experience.
Today I regret it with all my heart I registered this satellite and unfortunately even binked it.

How Unibet treated their players is a scandal in my eyes. Players want to book a flight and have a personal life to plan, why they were incapable of giving us the dates earlier is completely incomprehensible and seems like a joke to me.
Unibet talks a lot, they care about their players, etc. But, I got a complete different impression unfortunately.

Then I am asking myself where are the 3k gone? 1k EUR for the MTT, 750€ for travel expenses. So 1,25k left. 1.25k left for 4 nights in the hotel+breakfast and dinner? thats >300€ per night, and seems like an insane hustle by Unibet.

All this would be in my eyes not as bad as it is, if they would at least not brag about how much they care about their players, etc. It would be really bad, but not as bad as it seems now.

This is the price on booking.com for the Wynn for the same dates:



So we pay >700€ for 4 days of breakfast and dinner? Or am I overseeing something.
Furthermore, Unibet books a ton of rooms, so they get way better prices, then we as individuals get.

Basically this seems all like an insane scam from their site.


For me personally, I have some issues, that I am not 100% sure if I can attend because of my university, so I asked them if I could either exchange it to bonus, to other UO or even give it to an other person, but they declined this. That they decline that u can get bonus or other UO, I can get behind, to give it to an other player, no. Pokerstars.eu does this as well, and it is a standard measure.
But these are persnonal issues, which are not really relevant for most of us.

How the package is constructed and that Unibet advertises it as it is a big big good offer for their players is just ridiculous, and I think ppl should be able to realize it. Some will say, they dont care, but I am sure a lot will say, "WTF, is going on here?".

I would be glad to get an answer from official site, how these insane amount of € for hotel+food can be explained.

Chip dumping to an incredible degree between seba68784563 and dawidzrzucam on July 20 at 9:38pm Eastern Standard Time. Doing it for some time, but I left from boredom. Sorry no screw-shot.

Unibet only cares for recreational players and 2+2 NL 10 regs, you dont fall into that category, so stop complaining

if the 'regs' don't realise they're 'reg battling' , then the regs can't be all that good...

Apparently I misentered something and just entered for 3 days, here is for the 4 days from 28th to 2nd October.



Doesnt really change the facts obv.

Hi David,
wonder which countries are blocked from playing on Unibet?
TY

Happy to hear that the ticket exchanged option will not be removed. Understandable that you don't want it to include it in the client, because of the ecology of the games.


About that bug I described, I now encountered a different, far more worrying one. In the €5 Sunday Entitled qualifier today on 15.05 CET someone could still register the tourney minutes after the bubble already bursted and also a few hands were played already. The tournament number was 6141043. Please investigate what happened here, because this is definitely a bug way worse than the visual payout bug. We were left with 3 players, payouts 25, 5 and 1,5. Than someone regged (after a few minutes and a few hands played) and the payouts shifted to 25, 5, 5, 1. So this person was actually guarenteed €1 without playing.

About the generic SNG tickets: it doesnt make a huge difference for me, just that if you buy a bunch of SNG tickets at once, you can't play a HU with it if you want to at that moment. Also I don't see any reason to not offer them, since you want to have the customer to have as much choice possible?

Also, do you already have a reply about when the Belgian Championship qualifiers will end?