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Old 05-15-2017, 12:27 PM   #21801
fireshield
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
Sure, I can do. Would you prefer we just move it to a later event, or exchange it? (And sorry, I know I have PMs from you, I just haven't had the time to go through my PMs yet).
Hello Andrew, I thank you very much for the option to exchange the package (it is the first time that I am not able to attend to an event). I would prefer to exchange it for the 100K bonus points. I have many tickets for UO and that is the reason I have send you a PM, to discuss some options. No worries about this if you have time please have a look.
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Old 05-15-2017, 07:10 PM   #21802
Ariebombarie
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Re: Unibet - Official Thread

Quote:
Originally Posted by ArtyMcFly View Post
Are you in one of the countries (Netherlands?) that can't access the Community forum? If so, that's pretty rough, as the poker forum guys are really good at dealing with ticket exchanges and extensions. The customer Support staff seem pretty terrible in comparison, so I feel your pain.
jep i am from holland, so yeah.....
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Old 05-15-2017, 07:13 PM   #21803
Ariebombarie
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post

Sorry for the troubles, I agree that sometimes our support sucks. The best way to fix it is if we hear from players where the problems are though, so it's good to read this kind of post.

What's your alias? I'll ask our 3rd line guy to look into it, and I'll make sure our head of CS is aware of it.
yeah last time you wanted me to elobarate on it, so i did when i had some facts
anyway, my alias is HensiePensie

and thanks for looking into it

Edit: i usually think support is okay/pretty good, they just dissappoint me lately, and because we cant go to community were kinda stuck, i understand unibet is stuck within the rules too, but it still sucks sometimes for us dutchies, ah well at least there is still Andrew to save the day, hahaha
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Old 05-16-2017, 05:40 AM   #21804
JaNor
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Re: Unibet - Official Thread

Quote:
Quote:
Originally Posted by JaNor View Post
My Display is a WQHD resolution of 2560×1440 pixels in a 16:9 aspect ratio.
And in the past (i dont remember when it changed) I could tile 9 tables perfectly without overlap.
Quote:
Quote:
Originally Posted by UnibetAndrew View Post
Now it fills the width perfect but overlaps in height. See screens above.
Can i affect this issue from outside the client? windows properties?
Could you post the full screenshot, showing the full screen, in its original resolution please?
It is resolved for me. A user mentioned the function current size under the tile button. With this function you can manually size one window smaller and tile all other windows with the same size where the function is applied.
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Old 05-16-2017, 10:51 AM   #21805
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by DuumaPomm View Post
All documents were instantly uploaded. A week later I heard back that they still needed picture of my credit card back. Instantly sent that too. Now its been 2.5 half weeks, account is still blocked, money is on site, cannot even withdraw. Support does not care least bit.
What's your alias?

Quote:
Originally Posted by fireshield View Post
Hello Andrew, I thank you very much for the option to exchange the package (it is the first time that I am not able to attend to an event). I would prefer to exchange it for the 100K bonus points. I have many tickets for UO and that is the reason I have send you a PM, to discuss some options. No worries about this if you have time please have a look.
Sure, done for both.

Quote:
Originally Posted by Ariebombarie View Post
yeah last time you wanted me to elobarate on it, so i did when i had some facts
anyway, my alias is HensiePensie

and thanks for looking into it

Edit: i usually think support is okay/pretty good, they just dissappoint me lately, and because we cant go to community were kinda stuck, i understand unibet is stuck within the rules too, but it still sucks sometimes for us dutchies, ah well at least there is still Andrew to save the day, hahaha
Thanks, I'll pass it on.

Quote:
Originally Posted by JaNor View Post
It is resolved for me. A user mentioned the function current size under the tile button. With this function you can manually size one window smaller and tile all other windows with the same size where the function is applied.
It'd be good if you could post a full screenshot anyway, as it'll help us find the bug.
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Old 05-16-2017, 11:33 AM   #21806
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Re: Unibet - Official Thread

i wanted to verify my account before i play on your site ive sent my drivers license an bank statements and i havent heard anything back for over 2 weeks.
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Old 05-16-2017, 11:46 AM   #21807
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Re: Unibet - Official Thread

Quote:
Originally Posted by welsh-witch1 View Post
i wanted to verify my account before i play on your site ive sent my drivers license an bank statements and i havent heard anything back for over 2 weeks.
I've never had to verify my account as a UK player on any site with scans.
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Old 05-16-2017, 11:58 AM   #21808
davmcg
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Re: Unibet - Official Thread

Quote:
Originally Posted by SleazyP84 View Post
I've never had to verify my account as a UK player on any site with scans.
Why do you think your completely atypical experience is in any way relevant?
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Old 05-16-2017, 12:03 PM   #21809
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Re: Unibet - Official Thread

Player lives in the UK and is waiting to have their account verified. They probably don't need to and should just deposit and play like anyone else in the UK does.

Edit: As a side note there is a 'Verify Account' section in your account when you log in that will explain what's going on.
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Old 05-16-2017, 01:26 PM   #21810
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Re: Unibet - Official Thread

yer its more complicated than that i had an account before like a free deposit bonus or something this was way back before they become independent im sure that account got closed because of it being inactive i just want it verified before i deposit a good amount.
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Old 05-16-2017, 02:41 PM   #21811
_PokerStudent_
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Re: Unibet - Official Thread

Any idea why the 500gtd 25 Bounty didn't run tonight?
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Old 05-16-2017, 02:45 PM   #21812
DuumaPomm
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
What's your alias?
Alias in Icanonlywin.

I found out through live chat that they need me to re-send credit card pictures again. Funny thing is a week and half ago your Estonian support lady told me to re-send just the card back, which I did and she said thanks, looks good and promised to pass it on to your security guys.

I have received exactly 0 e-mails since then, I cannot even access my account to actually upload any documents. I am forced to send pictures again to your support team who is doing god knows what. They definitely do not like to inform you about anything.

Is there any way I can just cash out my money and you can just close my account forever.
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Old 05-16-2017, 03:11 PM   #21813
davmcg
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Re: Unibet - Official Thread

Quote:
Originally Posted by SleazyP84 View Post
Player lives in the UK and is waiting to have their account verified. They probably don't need to and should just deposit and play like anyone else in the UK does.

Edit: As a side note there is a 'Verify Account' section in your account when you log in that will explain what's going on.
Verifying account info is commonplace in the UK. KYC is mandatory under UKGC rules. Some use electoral role info, but many books ID winners when they withdraw and delay the withdrawal. It is a very common complaint. I would guess that the poster has suffered from this and wants to have his account verified before depositing.
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Old 05-16-2017, 05:30 PM   #21814
_PokerStudent_
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Re: Unibet - Official Thread

How can one join a cash table that has another 5 players already seated?

I joined multiple tables and each time there was only 2 or 3 players sitting.
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Old 05-17-2017, 03:13 AM   #21815
pontylad
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Re: Unibet - Official Thread

Andrew/anyone, do you accept players from new zealand?
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Old 05-18-2017, 06:08 AM   #21816
Petermanneke
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Re: Unibet - Official Thread

Hi Andrew,

Is it possible to revive my double trouble and super double trouble tickets? Alias: mmieb2

Thanks in advance!
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Old 05-18-2017, 06:52 AM   #21817
AAdje
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Re: Unibet - Official Thread

Downloaded the client using IE Windows 10. Can't open the client. What can I do?


Quote:
Originally Posted by UnibetAndrew View Post

What happens when you try?

Could you post the first two pages of your dxdiag please?
When I click the icon on my desktop nothing happens.



------------------
System Information
------------------
Time of this report: 5/16/2017, 22:56:35
Machine name: USER-1NSHGQQK4O
Machine Id: {F691A401-C2EB-40EF-8D32-BD5B03007176}
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170427-1353)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq 8000 Elite SFF PC
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E6500 @ 2.93GHz (2 CPUs), ~2.9GHz
Memory: 4096MB RAM
Available OS Memory: 3992MB RAM
Page File: 2020MB used, 2674MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.

Monitor Name: Generic PnP Monitor
Monitor Model: L22W-8
Monitor Id: FUS075D
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.2702 (English)
Driver Version: 8.15.10.2702
DDI Version: 10
Feature Levels: 10_0,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 11-3-2013 02:00:00, 6593816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-6D52-11CF-0279-4C16A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2E12
SubSys ID: 0x3646103C
Revision ID: 0x0003
Driver Strong Name: oem20.inf:5f63e534d70dfd33:iEGL0:8.15.10.2702ci\ ven_8086&dev_2e12
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT
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Old 05-18-2017, 07:09 AM   #21818
SleazyP84
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Re: Unibet - Official Thread

Quote:
Originally Posted by AAdje View Post
Driver Date/Size: 11-3-2013 02:00:00, 6593816 bytes
I'd check your graphics drivers are up to date. It looks like an Intel chipset going by the driver filename so their website would be the best bet. HP doesn't appear to have created drivers for your PC for Windows 10.
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Old 05-18-2017, 04:37 PM   #21819
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
Can you tell me what happens when you crash please? Can you post your dxdiag front page and second page please?

I agree that the timebank should be tweaked. I'd like better reconnection recovery, and probably a way to scale timebank according to the complexity of the situation.
It happens in 3 or more situations. Most commonly after playing continuous sessions of SNG for longer than 1 hour. I am generally playing around 10 tables.

- Close off a table (white screen)
- Open replayer after some time playing (white screen)
- Mission pops (not sure if this still happens, used to cause issues though)

On occasion, and it just happened now. It will freakishly white screen 2 times in 10 minutes. The first one was me just hitting the red X to close so I could start a fresh table to avoid the overlap bug. The second time was similar but I hit the green tick out of habit, so I clicked the X via the register/prize sub menu so I could open a fresh table from lobby to avoid the overlap. I use that smaller X button because it's quicker as there is no prompt.

Rage inducing to say the least... So annoying to have lots of HU/deep games you need to capitalize on after a bad start to session to end up having these software issues which cause misclicks/timeouts/disruption/rage. I could just play sets and avoid the brunt of these crashes but sometimes I am in the mood to play longer. It gets me sooner or later either way.


------------------
System Information
------------------
Time of this report: 5/18/2017, 21:10:28
Machine name: COMPUTE-4KEJEBG
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170427-1518)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/18/13 09:29:34 Ver: 40.05
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 32768MB RAM
Available OS Memory: 32712MB RAM
Page File: 6776MB used, 58644MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 690
Manufacturer: NVIDIA
Chip type: GeForce GTX 690
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1188&SUBSYS_095B10DE&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 1955 MB
Shared Memory: 2140 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer P205H
Monitor Id: ACR00C5
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7633 (English)
Driver Version: 21.21.13.7633
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/12/2016 03:37:18, 17436808 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52C8-11CF-BF6E-56291BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1188
SubSys ID: 0x095B10DE
Revision ID: 0x00A1
Driver Strong Name: oem89.inf:NVIDIA_Devices.NTamd64.6.1:Section013:21 .21.13.7633ci\ven_10de&dev_1188&subsys

_____________________________________

I don't think it will be anything to do with my system. It is a very specific case, there is no issues with rendering or anything like that. I think it is memory leaks or unreferenced exceptions. Maybe the table ID's (from a data/object POV) have something to do with it since it seems to be when you X tables and start new ones (except for replayer issue). Maybe it is referencing resources that do not exist anymore or perhaps if the software uses an array to store table objects, there could be an issue with the size when one of the tables doesn't exist anymore but some part of the program still tries to reference it. I don't know the in's and out's but just throwing some ideas out there.

Here is some output from the log around the time of what I believe was the second crash (in bold). As you can see, there is no debug logs at the time of the crash. Maybe the developers could log the console output to the log so we can debug easier. There is usually some kind of background error message that is produced at the time of a crash.

[18-05-2017 19:33:37] New hand started (#510548004)
[18-05-2017 19:33:42] New hand started (#510548074)
[18-05-2017 19:33:45] New hand started (#510548107)
[18-05-2017 19:33:46] New hand started (#510548132)
[18-05-2017 19:33:55] Table window closed. 8 window(s) left.
[18-05-2017 19:33:57] New hand started (#510548292)
[18-05-2017 19:33:59] New hand started (#510548325)
[18-05-2017 19:34:01] New hand started (#510548352)
[18-05-2017 19:34:03] Table window closed. 7 window(s) left.
[18-05-2017 19:34:05] New hand started (#510548385)
[18-05-2017 19:34:05] New hand started (#510548398)

*** Logging started
[18-05-2017 19:34:03] Unibet Poker 2.5.0.95
OS : Windows 7 SP1
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GTX 690
GPU driver : 11.0
Max texture size: 8192
[18-05-2017 19:34:04] CoherentUI Initialized
[18-05-2017 19:34:04] Casino in Poker service initialized
[18-05-2017 19:34:04] Initializing startup module...
[18-05-2017 19:34:04] Startup file parsed
[18-05-2017 19:34:04] Startup resources requested
[18-05-2017 19:34:04] Loading common assets ...
[18-05-2017 19:34:04] Common assets loading completed
[18-05-2017 19:34:04] Layout created
[18-05-2017 19:34:04] Reading cached settings ...
[18-05-2017 19:34:05] Initializing remote assets...
[18-05-2017 19:34:05] Initializing lobby...
[18-05-2017 19:34:07] Lobby connected
[18-05-2017 19:34:07] Lobby loaded
[18-05-2017 19:34:16] Synchronized with server time 1495136056 (offset 4)
[18-05-2017 19:34:16] [master] Playerid a2a0d5fd432ecd88 connecting to xc1.sw.relaxg.com
[18-05-2017 19:34:16] [monitor] Playerid a2a0d5fd432ecd88 connecting to exc2.sw.relaxg.com
[18-05-2017 19:34:16] [master] Connection state (logged in/ok)
[18-05-2017 19:34:17] [monitor] Connection state (logged in/ok)
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting MTT table open, id: 5710618
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting MTT table (id:5710618)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:19] 1 table(s) open
[18-05-2017 19:34:19] 2 table(s) open
[18-05-2017 19:34:19] 3 table(s) open
[18-05-2017 19:34:19] 4 table(s) open
[18-05-2017 19:34:19] 5 table(s) open
[18-05-2017 19:34:19] 6 table(s) open
[18-05-2017 19:34:19] New hand started (#510548385)
[18-05-2017 19:34:19] 7 table(s) open
[18-05-2017 19:34:19] New hand started (#510548417)
[18-05-2017 19:34:19] New hand started (#510548352)
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Old 05-19-2017, 11:01 AM   #21820
Turn
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Re: Unibet - Official Thread

Is there a possibility to get in contact with the poker departement directly for changing poker tickets? Via the Dutch support it normally takes about 2-4 days and this used to be way quicker.

If i'm right I can't ask for ticket request on the Unibet community forum as a Dutch man, why is this?
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Old 05-19-2017, 03:39 PM   #21821
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Re: Unibet - Official Thread

Addition to the post above. Just had a crash when I hit the green tick.
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Old 05-19-2017, 06:10 PM   #21822
iHaveTrips
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Re: Unibet - Official Thread

Hi Andrew, can all my tickets be converted to a cash bonus, thanks.

Username: Ohdidiwin
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Old 05-19-2017, 11:10 PM   #21823
Thrssy
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Re: Unibet - Official Thread

Hi Andrew, is possible to somehow get results for omaha and holdem seperated. If this is possible i would like to have from 1st April. Would be happy also to get stats just from omaha

Username : omahastats
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Old 05-20-2017, 04:10 AM   #21824
AmonRaa
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Re: Unibet - Official Thread

Recently I got a little paranoid about security. Is there a possibility to turn on some kind of 2 step verification, like after password you have to enter pin or sth?
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Old 05-20-2017, 05:31 AM   #21825
LektorAJ
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Re: Unibet - Official Thread

Quote:
Originally Posted by AmonRaa View Post
Recently I got a little paranoid about security. Is there a possibility to turn on some kind of 2 step verification, like after password you have to enter pin or sth?
Login stuff is not poker-specific. Best to ask in the community forum.
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