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Old 03-18-2017, 09:58 AM   #21276
SleazyP84
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Re: Unibet - Official Thread

Quote:
Originally Posted by Dubnjoy000 View Post
Tried to withdraw from Unibet, but the page keeps loading and loading... Same with the deposit (that I tested out). Curiously, the queue was at least 10 minutes on the live chat ("we are experiencing unusual high volume") and now it is down ("we are unfortunately offline at the moment").

Anybody else getting this?
Eveything seems ok on .co.uk. Hit live chat instantly and withdraw loaded fine.
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Old 03-18-2017, 10:05 AM   #21277
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Re: Unibet - Official Thread

Ok, thx Weird that it isn't working on .com, or is it just me

edit : chat back up now, but long waiting list, it says...

Last edited by Dubnjoy000; 03-18-2017 at 10:10 AM.
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Old 03-18-2017, 10:12 AM   #21278
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Re: Unibet - Official Thread

Half and half I'd guess. Loading time could be your end, the queue size is probably a .com issue as it'll service a lot more territories I would think. Both address resolve to the same IP block so they're hosted from he same place.
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Old 03-18-2017, 10:22 AM   #21279
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Re: Unibet - Official Thread

Apparently the issue is on my end, so says chat I tried clearing cookies from Unibet, but alas, to no avail. Oh well, I will try later... Thx for the help
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Old 03-18-2017, 10:25 AM   #21280
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Re: Unibet - Official Thread

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Originally Posted by Dubnjoy000 View Post
Apparently the issue is on my end, so says chat I tried clearing cookies from Unibet, but alas, to no avail. Oh well, I will try later... Thx for the help
Try another browser if you have one installed.
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Old 03-18-2017, 10:32 AM   #21281
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Re: Unibet - Official Thread

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Originally Posted by SleazyP84 View Post
Try another browser if you have one installed.
No success : tried both Safari and Chrome to the same result
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Old 03-18-2017, 02:27 PM   #21282
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Re: Unibet - Official Thread

It is working after 3-4h ; it seemed to me it was on Unibet's end, as nothing else would not load on any of my other pages... Anyhow, back to normal
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Old 03-18-2017, 08:03 PM   #21283
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Re: Unibet - Official Thread

@UnibetAndrew The request for the statistics worked on @gmail.com, thanks for the help! Also what is up with the unibet open package freeroll tickets? When will the tourney happen?
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Old 03-18-2017, 08:11 PM   #21284
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Re: Unibet - Official Thread

@UnibetAndrew:
Hi! You're doing a great job and I wish all other poker sites would take a leaf out of your/Unibet's book regarding customer feedback and communication.

I have a question: I just sat with another guy at a CG table who built a massive stack of nearly 400bb. This guy stood up and sat back in with a 100bb stack!??

I thought to have done the same a couple of times unintentionally and wondered if this is a bug or a feature!?

If it is meant to be this way you should strongly think about fixing this as a lot of moniez are going south this way. Thanks.
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Old 03-19-2017, 03:44 AM   #21285
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Re: Unibet - Official Thread

@UnibetAndrew:
Hello just completed the 3rd level of SNG moving up and I got 2 EUR SNG ticket instead of 10 EUR SNG ticket. Can it be fixed? Nickname: baisuoklis .
Thanks
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Old 03-19-2017, 11:14 AM   #21286
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Re: Unibet - Official Thread

@UnibetAndrew

- I just received the 10€ SNG-Ticket and wanted to know, if maybe it is possible to split it in 5x2€ SNG-Tickets.
- Also I have a pending bonus (200€) and will not be able to clear it in time (although I play daily, but apparently it is difficult on the lowest lvl's). Is it possible to give me more time on the bonus (as well as on the bonus-freerolls?)

Thanks in advance!
Ingame nick: bale_2k
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Old 03-19-2017, 02:35 PM   #21287
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Re: Unibet - Official Thread

Quote:
Originally Posted by niminator View Post
@UnibetAndrew:
Hi! You're doing a great job and I wish all other poker sites would take a leaf out of your/Unibet's book regarding customer feedback and communication.

I have a question: I just sat with another guy at a CG table who built a massive stack of nearly 400bb. This guy stood up and sat back in with a 100bb stack!??

I thought to have done the same a couple of times unintentionally and wondered if this is a bug or a feature!?

If it is meant to be this way you should strongly think about fixing this as a lot of moniez are going south this way. Thanks.
IMHO it's legitimate to only want to play 100BB poker. Same as if I win a 10 euro SNG I am ok to just buy-back in to another 10 euro SNG - I don't have to take my winnings to 25 euro SNG and play a kind of "double or nothing".
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Old 03-20-2017, 08:50 AM   #21288
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Re: Unibet - Official Thread

Quote:
Originally Posted by gytisv View Post
@UnibetAndrew:
Hello just completed the 3rd level of SNG moving up and I got 2 EUR SNG ticket instead of 10 EUR SNG ticket. Can it be fixed? Nickname: baisuoklis .
Thanks
Its fixed.
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Old 03-20-2017, 10:53 AM   #21289
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Re: Unibet - Official Thread

Hey Andrew,

same/similar issue as niminator;

any chance to get rid of those shortstackers who leave/rejoin the table once they double up?!
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Old 03-20-2017, 05:48 PM   #21290
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Re: Unibet - Official Thread

Have been moving places this past weekend and no time to check this thread.
Might have been asked before...

I've reached 100K points and got UO freeroll ticket.
It expires in 20 days but when I click the ticket it doesn't show any tournaments.
When will these freerolls be held Andrew?
I'd love to go to Copenhagen again

Cheers
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Old 03-20-2017, 06:50 PM   #21291
disident
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Re: Unibet - Official Thread

Had anyone had connection issues tonight?I was doing my SNG mission and lost 2 tourneys because my connection failed for 10 minutes...0/6 in the money tonight.10 € ticket not worth a shot I guess.
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Old 03-20-2017, 07:10 PM   #21292
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Re: Unibet - Official Thread

I've had trouble getting onto the client tonight, taken me 5 attempts. I kept getting a blank box with a thumbs up in the bottom right hand corner come up after logging in, had to keep restarting the client.
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Old 03-20-2017, 07:14 PM   #21293
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Re: Unibet - Official Thread

On a completely separate point, is there any chance of the Double Trouble freerolls running slightly later than 6pm GMT? Really makes it difficult for anyone in the UK who works to be able to play it, I'm either going to have to trust mobile coverage or just lose the ticket.

There must be others in a similar boat? Even running both freerolls an hour later - 7pm GMT for Double Trouble and 8pm for Super Double Trouble would surely only increase the numbers entering the tourneys.
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Old 03-21-2017, 04:41 AM   #21294
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Re: Unibet - Official Thread

It has now been a week since I lost a buy-in due to Unibet no Fold button bug. I have not been refunded. Heck, I haven't got any e-mail reply yet despite sending 3 e-mails.
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Old 03-21-2017, 06:35 AM   #21295
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Re: Unibet - Official Thread

^^ Solved
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Old 03-21-2017, 06:38 AM   #21296
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Re: Unibet - Official Thread

Hi Andrew,

I went to Brighton this weekend to play the UK tour and had an amazing time. It was a great event and once again everyone was really friendly. Could you please pass on a big compliment to Robin for setting up a very nice community side event? It was really nice to play with some of the community members!

On Sunday I was interviewed by David, together with NMPfan and MathrimC, first time I felt like I was a pro, really nice��

Now back to business, could you please extend:
1x 25SE
1x Betting freeroll ticket
1x Soonest expiring 100UK

Alias:RK_95
Thanks a lot!
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Old 03-21-2017, 07:35 AM   #21297
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Re: Unibet - Official Thread

Patch notes for the release on the 29th:

New Features:
  • Improved tourney table info area
  • Improved client performance
  • Improved client stability in iOS
  • Improved design of tourney full schedule
  • Improved Banzai buyin design
  • Added High Hand promotion
  • Added specific background for hand replayer
  • Added bonus point notification badge
  • Added railing MTT on Android and iOS

Bugs:
  • Fixed black backgrounds sometimes appearing for some players
  • Fixed endless loading time after restarting on Mac
  • Fixed table tiling anchor point on Mac
  • Fixed table tiling resize on Mac
  • Hand strength is correctly displayed if animation is off
  • Flops seen and Avatar dropdown now clickable in profile
  • Fixed table tiling sometimes not using full width of screen
  • Fixed graphical glitch with some avatars
  • Removed scroll list fadeout from lobby
  • Fixed issue where lobby was sometimes incorrectly listing 0 players for cash games
  • Fixed issue where lobby was sometimes incorrectly listing 0 players for SNG
  • Fixed timebank icon sometimes appearing in the wrong place
  • Fixed blinds show incorrectly in SNG title bar for some players
  • Completed MTTs now appear at the end of the list
  • Rounded betsizes to nearest whole number when using pot percentage buttons
  • Rebuy window auto closes when time to act runs out
  • Fixed bet size typing for Android Edge
  • Fixed hand replayer controls in maximised window
  • Fixed slot games incorrectly opening through tourney infobox
  • Fixed overlapping buttons in buyin design
  • Fixed bad placement of arrow icon in a few places on iOS
  • Removed blur folded avatar setting on Web
  • Improved bonus shop scroll bars on Firefox
  • Fixed search button and search field appearing separately
  • Fixed bonus shop and rewards overlapping
  • Shortened bonus shop ticket tab for phones
  • Improved game type filter in Challenges history
  • Improved font size for some major Challenges
  • Fixed copyright year
  • Text for previous and current hand removed from hand replayer
  • 'Read More' and 'Glossary' links now available in every language
  • Fixed arrows being unusable for ticket lists
  • Fixed rebuy amount alignment for phones
  • MTT railing no longer has a +1 button
  • MTT railing no longer plays notification sounds
  • Closes railing MTT table if your seat gets moved there
  • Fixed hand strength showing when railing
  • Fixed avatars not displaying after folding when blur avatars is used on Android
  • Fixed bonus ticket placement in bonus shop
  • Fixed tourney unregister text in Finnish on Browser
  • After a restart, the tourney lobby shows green ticket in full schedule if you are registered
  • After a restart, the register button correctly shows 'register' instead of 'unregister'
  • After a restart, the buyin amount remains at the saved choice, rather than resetting

Quote:
Originally Posted by Keruli View Post
so, some over-due positive feed-back:

- Since the big update soon after the new client launch, the client has gone from being over-all **** to being extremely good. Very impressed by the interface visually and functionally, and the hand replayer functions well enough now. Even the old disconnection issues/crashes seem to have improved somewhat. Thanks for the hard work.
I think we're getting closer, hopefully the release next week improves things further.

Quote:
Originally Posted by Keruli View Post
- The addition of nl800 is very nice.
This has gone pretty well so far. NL400 isn't down at all, though PL400 is. Total number of hands at our highest stakes has increased.

Quote:
Originally Posted by Keruli View Post
one small thing: the NLHE minor challenge of winning hands where 3 players see a flop is definitely incorrectly valued. at nl400 it plays like a major challenge or even longer imo. and i think this challenge must play drastically differently at nl400 than, say, nl10, and here's why:
at micro-stakes, people more often flat-call an open-raise, which invites an over-caller. however, mid-stakes pros don't cold-call and over-call open-raises as much as at lower stakes, especially from from the small blind. The lack of small blind flat-calling is key, as at micro-stakes, a very common 3-handed flop situation is when BU opens, SB flats, and then BB can correctly flatcall almost any two cards...
this makes reaching these flop situations at nl400+ harder for not just grinders, but recs too. in fact the effect is stronger for a rec, as a rec is more likely to be playing vs grinders preflop, and inversely grinders are more likely to be playing vs at least 1 rec preflop. so this actually punishes recs to a small degree.
also, at nl400+ on unibet, imo a bigger % of the recs (compared to microstakes) play a very aggressive preflop style, so it's not only the grinders making this spot less common.
I agree with your point, but there's no real way to award different points per stake per Challenge with the way we're set up at the moment. There're quite a few Challenges that work the other way round too - e.g. '3 bet when you are in the bb and win the hand', or 'win a hand postflop when you have worse than one pair' etc, where they're probably completed faster at high stakes than low.

Quote:
Originally Posted by radge1 View Post
I have self excluded for a week due to excessive runbad...I have 5x25UK Tour tickets that will expire during that period...I was going to alert Jeppe/Marco/Stubbe at Unibet Community re this and ask them to renew the tickets when they expire but now see I am also excluded from the Unibet Community site...could you pass this request on to the lads please and hopefully I'll be good to go in a week.
Sure, done.

Quote:
Originally Posted by reddev View Post
Can you still not track winnings and losses on here even if you don't have HM open while the client is open?

I dont use a HUD anyway I just like to see my results good or bad to see where i'm at.
We 'still' don't have hand histories and we never will. If you want to know if you're up or down over whatever period, please contact support.

Quote:
Originally Posted by GermanKid View Post
@UnibetAndrew The request for the statistics worked on @gmail.com, thanks for the help! Also what is up with the unibet open package freeroll tickets? When will the tourney happen?
Quote:
Originally Posted by KrustyTheClown View Post
Have been moving places this past weekend and no time to check this thread.
Might have been asked before...

I've reached 100K points and got UO freeroll ticket.
It expires in 20 days but when I click the ticket it doesn't show any tournaments.
When will these freerolls be held Andrew?
I'd love to go to Copenhagen again
From the T&C on https://www.unibet.co.uk/poker/challenges:

Quote:
Upon reaching 100.000 points, you will have the choice of playing one of two freerolls; 2nd April at 19:00 CET or 8th April at 19:00 CET. Each freeroll awards three €2.000 Unibet Open packages.
Quote:
Originally Posted by niminator View Post
@UnibetAndrew:
Hi! You're doing a great job and I wish all other poker sites would take a leaf out of your/Unibet's book regarding customer feedback and communication.

I have a question: I just sat with another guy at a CG table who built a massive stack of nearly 400bb. This guy stood up and sat back in with a 100bb stack!??

I thought to have done the same a couple of times unintentionally and wondered if this is a bug or a feature!?

If it is meant to be this way you should strongly think about fixing this as a lot of moniez are going south this way. Thanks.
Quote:
Originally Posted by LektorAJ View Post
IMHO it's legitimate to only want to play 100BB poker. Same as if I win a 10 euro SNG I am ok to just buy-back in to another 10 euro SNG - I don't have to take my winnings to 25 euro SNG and play a kind of "double or nothing".
Quote:
Originally Posted by cardporn View Post
any chance to get rid of those shortstackers who leave/rejoin the table once they double up?!
This was on purpose. A lot of casual players are scared of playing too deep. Having it set this way does not change anyone's EV in cash games assuming everyone is of equal skill.

But we're going to change it so that you can rathole > 100bb, but not under. This is one of those things that's been on the list of improvements for quite a long time, but 2.0 stuff had to take priority. I hope we'll have this relatively soon though.

Quote:
Originally Posted by gytisv View Post
Hello just completed the 3rd level of SNG moving up and I got 2 EUR SNG ticket instead of 10 EUR SNG ticket. Can it be fixed? Nickname: baisuoklis
Quote:
Originally Posted by gytisv View Post
Its fixed.
Thanks for the report, we fixed this after seeing this post & similar on the community site.

Quote:
Originally Posted by nieou View Post
- I just received the 10€ SNG-Ticket and wanted to know, if maybe it is possible to split it in 5x2€ SNG-Tickets.
Yes, it is. But I don't do that in this thread, please contact support or use the community site.

Quote:
Originally Posted by nieou View Post
- Also I have a pending bonus (200€) and will not be able to clear it in time (although I play daily, but apparently it is difficult on the lowest lvl's). Is it possible to give me more time on the bonus (as well as on the bonus-freerolls?)
Sure, done.

Quote:
Originally Posted by disident View Post
Had anyone had connection issues tonight?I was doing my SNG mission and lost 2 tourneys because my connection failed for 10 minutes...0/6 in the money tonight.10 € ticket not worth a shot I guess.
Quote:
Originally Posted by cha4zz View Post
I've had trouble getting onto the client tonight, taken me 5 attempts. I kept getting a blank box with a thumbs up in the bottom right hand corner come up after logging in, had to keep restarting the client.
Sounds like there were server problems for a bit. If you have any refund requests, please contact regular support.

Quote:
Originally Posted by want_to_fold View Post
It has now been a week since I lost a buy-in due to Unibet no Fold button bug. I have not been refunded. Heck, I haven't got any e-mail reply yet despite sending 3 e-mails.
It looks like the CS agent replied the first time, and incorrectly marked the case as resolved. We have not received any further mails.

I sent this on to our 3rd line support guy, and he's fixed it now.

Quote:
Originally Posted by RK_95 View Post
I went to Brighton this weekend to play the UK tour and had an amazing time. It was a great event and once again everyone was really friendly. Could you please pass on a big compliment to Robin for setting up a very nice community side event? It was really nice to play with some of the community members!

On Sunday I was interviewed by David, together with NMPfan and MathrimC, first time I felt like I was a pro, really nice��
Cool, glad you enjoyed it.

Quote:
Originally Posted by RK_95 View Post
Now back to business, could you please extend:
1x 25SE
1x Betting freeroll ticket
1x Soonest expiring 100UK
Sure, done.

Quote:
Originally Posted by cha4zz View Post
On a completely separate point, is there any chance of the Double Trouble freerolls running slightly later than 6pm GMT? Really makes it difficult for anyone in the UK who works to be able to play it, I'm either going to have to trust mobile coverage or just lose the ticket.

There must be others in a similar boat? Even running both freerolls an hour later - 7pm GMT for Double Trouble and 8pm for Super Double Trouble would surely only increase the numbers entering the tourneys.
I'd like to add a second DT/SDT each week, perhaps on Saturdays at a different time. There're people who can't make Tuesdays, and people who can't make 6pm GMT etc. We'd do it so that no extra DT/SDT tickets are awarded, just that we'd have twice as many tournaments. We'd need to get a bit bigger for that to be economical though.
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Old 03-21-2017, 10:15 AM   #21298
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Re: Unibet - Official Thread

My "Reach the turn when it comes an ace" counter in 5 seat sit & goes seems to be stuck. I interpreted the way it's worded as get to a flop that contains an ace then get to the turn, but the counter isn't going up so I'm guessing the turncard has to be the ace?
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Old 03-21-2017, 10:39 AM   #21299
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Re: Unibet - Official Thread

Quote:
Originally Posted by Soepgroente View Post
My "Reach the turn when it comes an ace" counter in 5 seat sit & goes seems to be stuck. I interpreted the way it's worded as get to a flop that contains an ace then get to the turn, but the counter isn't going up so I'm guessing the turncard has to be the ace?
Yeah, the turn has to be an A.

Speaking of challenges, I discarded twice this month the win when at least 3 players see a flop, but have been stuck playing it twice ever since
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Old 03-21-2017, 02:53 PM   #21300
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Re: Unibet - Official Thread

You guys really need to fix tournament lobbies. If i play a sattelite i have to know all the way to the bubble how many players are left and to know that i have to restart my client all the time.
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